-
February 2024 by Cindy Luz
The Worst Experience with Customer Service!!!I had an unpleasant experience today with the customer service at this store. The manager displayed extreme rudeness and unprofessionalism. During my visit, she loudly confronted another employee, who was assisting me learning how to tie a ribbon. The manager was screaming “that’s a service, make her pay. That’s a service” storming over and reprimanding the employee in a manner that I found highly inappropriate. Despite my purchase of $135 worth of cards, the manager’s attitude overshadowed any positive aspects of the visit.She should immediately be replaced!!I felt sorry for the way the employee was treated and returned the bow for a refund to avoid any further embarrassment.
-
December 2023 by Samantha T.
I recently visited this location. I was met with people watching me everywhere I turned as if I was a threat to steal something. Also, I was charged for a bag without being asked. It's only 5 cents but it's the principle. Everything is overpriced.
-
February 2023 by stacey pd
Nice selection. Helpful staff.
-
January 2023 by John C
Very sweet and helpful staff. I was there at opening on Christmas Eve and was treated well and respected as a customer.
-
November 2022 by Rachel Heekyong Hwang
unique and high quality of stationaries and all kinds of gift ideas.
-
October 2022 by Sophia Wang
Nice shop. Clean and neat, with tons of great little stuff.
-
August 2022 by Sloane W.
Find unpleasant staff and over-priced goods appealing? Then run, don't walk! This is your place. In all fairness they do seem to have a decent inventory of birthday crap that no one really needs.
-
July 2022 by Evie W.
Recently, I stopped by Paper Source to have my item gift wrapped and I was very disappointed with the service to say the least. I was told initially that they were very busy and I should drop it off and leave it there. I was on my way to a closing and this was one of my gifts so it was not an option. We agreed that I would wait and they would wrap it eventually. Upon waiting for at least 30 minutes....there was traffic in the store but the majority of the customers were Happy Return customers. Another employee surfaced from the back and I asked her to help me with the wrapping and she just refused. The level of customer service at your Greenvale, NY store was horrible. It was obvious that the Paper Source customer was not the priority and the Happy Return customer was! If you are not equipped to handle your customers, then why would you take on third party vendors? I had to purchase a large bag and tissue paper and pretty much DO IT MYSELF. I wasted over an hour of my time when it could have been avoided. If you do nothing with my disappointment then I hope you do something with the next customer. It is a very poor reflection on Paper Source.
-
June 2022 by Gianni Lise Perez
I was a little put off by the reviews initially and wasn’t sure if I should come. However I felt compelled to write this review because I had such an amazing experience here shopping for my invitation paper. Everyone asked if I needed help and was really nice and approachable (I like to browse alone and they were super respectful when I declined). Myself and the workers all chatted at the register at checkout and everyone was so sweet. I would 100% come back here again.
-
April 2022 by Clare Peters
I can't speak highly enough of this incredible store and their talented staff. Manager Diane, her assistant, Pat, and all of the lovely staff there go out of their way to help with anything and everything. For example, I wanted to make hand-made invitations and she offered for the staff to teach me as I am not a very crafty person! I am so confused by the negative reviews I have read. IT ISN'T TRUE. Please go in to this wonderland when you next have a project to do. You won't be sorry. In fact, you will be thrilled. And please tell them I sent you! Clare Peters
-
March 2022 by Hee Kyong Hwang
unique and high quality of stationaries and all kinds of gift ideas.
-
January 2022 by vicki unger
$11.95 for a card? The papyrus cards aren't even at this price. NEVER again!
-
January 2022 by Tina Valdes
Rude, rude, rude (but really nice items). If you like your paper goods served up with a large slice of judgement, look no further. Lots of rudeness and judgmental looks abound here… spend your money elsewhere!
-
August 2021 by Daniel Ritchie
Just a different place with quality goods.
-
June 2021 by Peter Greenbaum
These guys are awesome. Great service and products
