It does not say that it is the supermarket's consumer service. They do not scan the QR code, they ask you to bring the printed label
December 2022
The process is pretty streamline. Fill out the label, put your items in the box or envelope, pay and go. Total time on average, depending on how many things you're delivering, should be about 10 minutes.
April 2021
Onsite doesn't tell you it's the customer service desk of the ACME supermarket.