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“Had a sim issue with my z flip 5, stopped by during the day and got the wrong number and almost lost my actual number due to the incompetence of some tattooed employee (don't remember his name, that's how you know he was bad) but I came into the store later that same day, spent 5 minutes working with a man named Paris and got everything fixed the right way. Paris was extremely professional and understanding of the situation, the entire process took like 5 minutes, employees should STRIVE to be HALF as professional as Paris was. If you're reading this brotha thank you again!!!”
“Michael Liberti was very helpful. I came in with a broken screen, and needed an inexpensive replacement, as well as protective case etc. He was able to get me into a better phone within my price point and was able to assist me with making sure everything transferred over. He is an asset to your company. Thank you for winning me back with this experience.”
“Tony is an awesome employee and I go back to Verizon just because he's helped me so many times over the past 3 years. The new location looks amazing and easy to access from the road.”
“Very nice and helpful service…I brought it in for a broken screen but he fixed the water damage for free as well! And all in under 15 minutes!! Would definitely recommend this shop 100%”
“Stopped into the store to see my representative Mike Liberti. I always enjoy working with Mike. He usually doesn't work at the Ridge location but always makes time to for me. It's always a pleasure. He helped me set up my auto-pay. I will always work with Moke because he makes me feel like a VIP. Thank you again!”
“Absolutely love this place. Say what you want about cricket but this location is the absolute best. Tim, the only one I would ever go to, knows what he's doing and will take care of you. If he can't help you then it can't be done. I've never seen someone who works for a phone company care so much.”
“I received a new phone for my birthday, and scheduled a time for set up.
Alex was so helpful setting up and helping me get familiar with my new phone that it feels like my birthday all over. Thank you Alex !!!”
“I love Cricket so much I've been with Cricket when it first came out They are aThey are a veryThey are a very goodThey are a very good phoneThey are a very good phone company”
“Easy to work with and really friendly. I went in with my kids and they were really nice to my children too. They didn't even seem phased by my kids looking at every single phone case. We have been with Cricket for over 8 years and 3 major cities and this is the best experience I have had with Cricket. Thank you for taking the time to work with us and get us exactly what we were looking for!”
“I have been in 3 different Cricket stores in the rochester area and all 3 have provided excellent servic. All staff are very knowlegable snd share that with you. Syra sorry if i misspelled her name. Made me feel like i was part of her family. Live the quality of phones and value in the plans. Since switching from the ST company to cricket ive had no problem with my phone or service . Thank you c****** for training your staff as you do and hiring quality people.”
“iPhone XS back glass replacement did very nice job. Also went in for a battery replacement. Front screen a bit loose/swishy after reassembly unsure if they reused the old adhesive. Minor nicks and scrapes around screen. Phone does not detect battery as “genuine“ apple part you decide if that’s a deal breaker or not. Really it’s Apple’s fault for allowing repair.”
“Lier and thieves they add an extra five or ten dollars on random purchases and pocket the money especially the owner biggest lier of them all this place should be shut down don't go there you will be next how do I know they told me so ask the fat rican with the hair.”
“Trell at the Greeceridge Mall AT&T was amazing! Smooth, quick experience and left the store with my new phone upgrade that day. Will be going back for all future needs”
“We stopped in because we needed to replace a broken phone immediately (on a road trip). The salesperson was super helpful and able to find an exact replacement for us at another location. She took care of all the paperwork and the new phone was ready for us to pick up as soon as we arrived at the other location. We made it home, safe and sound, with a working phone for our trip. Thanks!”
“Cassandra was literally the best rep, she helped.me with a problem that other stores wouldnt when i wanted to add a plan, thank you so much, will be back again at this location”
“There was an issue with upgrading my phone, gentleman worked quickly and consistently till we reached a resolution! And was able to leave with my new purchase. (:”
6:00 AM - 1:00 AM
556 Norton St, Rochester
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“I’m so excited today for the service I received with manager Alex Kavulich at this Store.. I wish I could make it 10 stars but it’s only 5 stars. Alex is a great Man with an awesome customer service at all time.”
“They are fast friendly and freaking awesome went back and forth and even was late gettting to them and they still took care of me. And they had the awesome deals on phone casesLove themThe 2 young ladies were amazingHighly recommend you go there for all your cricket servicesAwesome Sauce”
“Kelson was awesome! He helped set up my father's phone and then looked into issues with transferring my number. He was multi-tasking with other customers and never lost patience with anyone, was completely professional. A truly outstanding experience! I'm very glad I came back to Cricket!”
“Everytime I go to that particular store, I always get great service. Thomas, the gentleman that works there always greets me with a smile and always tries to help me with whatever the problem.”
“Agent was very helpful, though my issue wasn't resolved and I will sign with a new service simply because the call center rep aren't capable of doing their job.”
“Great service. Very Knowledgeable and patient staff. Highly recommend this store, as you will get most accurate information about the best plan rates, current discounts/offers,how to finance your new phone, service upgrades, etc.”
“Great store with all the best employees! Every associate that has assisted me here has been knowledgeable, kind and friendly. Want to say a special thank you to Karla who has helped me figured out my concerns on more than one occasion. She’s super attentive and extremely easy to work with. Always makes sure to greet customers with a smile and a welcoming atmosphere. Will definitely be coming back only to this store! :)”
“Cory was extremely helpful in helping me get my phone up and working again after I tried everything! He could've told me to call the tech line but took of everything for me .He deserves a raise!!!!!”
“These people are very professional great attitude, very positive. You can’t go wrong show the love man these people are good people man for real. It’s all good I love these people my dogs for real”
“Employee was very patient explaining phones and plans to me. Listened to what I was interested in and looked to find best deal for me. A little hard to find but I would recommend stopping in if you need new cell phone or upgrading.”
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“I've had a few of the worst days of my life recently and it all came to a head when I broke my phone. I came into the Dewey Ave cellular sales and Mike changed all that. His relentless positivity kept me on track. He kept referring to the journey we were going on and I genuinely believe he was my shaman. Mike's clarity was another thing that I found refreshing because of all the potentially confusing details, he made it all so easy!”