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October 2024 by Jessica Sisto
Pros:
Comfortable bed
Nice staff
Good location next to train station
Relatively quiet compared to nyc
Cons:
Carpet in the hall was pretty dirty/curtains also stained in the room
Breakfast was minimal but sufficient
Would stay here again but I paid 150 for one night and 250 for another night and the 250 was a steep cost for the quality of the room. Overall it was a positive experience but I can’t give it 4 stars.
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October 2024 by Lisa Y Gibson Tucker
Their lobby could use a face lift. The rooms were comfortable
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October 2024 by Moskino Boss
Thanks to Brian and all staff from room
Service to dining out stay was great …place needs a lil touch up but there working on it ..
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October 2024 by Jessica Ryals
Reynah was amazing and so thoughtful she has made the check in process a breeze. They hotel was a nice vacation away I look forward to getting married near the hotel and spending my honeymoon here
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October 2024 by John Fitzgerald
Excellent service beautiful room Reynah was an incredible help and made our stay memorable. Best hotel experience I have ever had
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October 2024 by Ana Kanbid (Anee)
I wish I could rate this for zero stars in-fact less than zero!!! Worst customer service done by the front desk guy named’Michael’ .
We had a confirmed reservation for one day through Expedia. When we arrived and told him about it. Then he said that bookings done from the third party always take more time to process. When asked about the parking. He suggested the street parking as the slot was full. We believe him . After staying out for more than 30 minutes we called Expedia and they again confirmed about our reservation with the hotel this time on conference call with this front desk guy Michael . He kept this call on the hold for so long that the customer service from Expedia disconnected the call and called on the hotel directly on their direct number. This front desk guy kept denying the call. We went again to the front desk and asked about the reservation. He denied for the help. And besides that he suggested other person that he will find parking place for them.
By this time after spending one hour. The patience were over and for the last time we asked him for help. For which this guy boasted rudely…….he said and I am quoting’ I can deny your reservation if I want to!!!! I can also deny customer service to you if I want to!!’ Most Mannerless customer service ever !
My question for the management is that if someone at reservation desk can’t pull up a confirmation for an hour or two. Then what are they there for? Front desk is the face of the company and if they say they can deny to help the walk-in customers by saying all these mannerless and disrespectful things then what kind of example you want to give?
Please teach some basic manners to your staff !!
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October 2024 by Angee K
One of the worst people you’ll ever encounter at this hotel is Michael at the front desk. We were two women traveling, and we booked a room at The Andrew for the night of 10/16. Booking a hotel in the evening for the same night is not unusual—I’m certainly not the first person to do it. I made the reservation at 7:00 PM and arrived at 8:00, only to be told by Michael that he couldn’t find my reservation online. Fine, maybe it was a system glitch. But then he said the reservation “didn’t go through.” I had confirmation emails, receipts, everything, yet he refused to acknowledge them.
Then I asked about parking. His response? “All spots are reserved. Go outside and find a parking”. So, at 8:30 PM, he sent us outside to wander around in the dark to find street parking. Confused and concerned for our safety, we searched for parking while I was on the phone with Expedia trying to resolve the issue. Everyone from Expedia—the escalation team, customer service—tried calling him at the front desk. Michael either ignored their calls or picked up, said “hold,” and never bothered to return to the call.
At 9:00 PM, we finally found parking and walked back on empty streets as Expedia called us requesting that as no one is picking up at the front desk so please take this call to him. Not once during this whole ordeal did Michael offer us a seat or ask us to wait inside. And to make it worse, when we got back, he was helping another guest, a man, saying he’d will park his car for him! When I asked about the reservation issue, Michael nonchalantly said, “Yeah, the Expedia people are on hold.” He didn’t even care that they are on hold and finally stopped calling because the hotel never bothered to answer.
When we asked why it was fair for him to tell us, two women, to find street parking at night while offering help to a man to park his car, he didn’t respond. And when we pressed him to fix the reservation issue, he had the audacity to say, “If I want, I can deny your booking.” We called him out on that ridiculous statement. Now, in front of us he started telling other guests that now they would have to park on the street because he wasn’t doing them any more “favors.”
Michael clearly has zero experience, no understanding of guest service, and an awful attitude toward women. He acts like he owns the place, thinking he can deny service to anyone at his whim. His entire behavior changed only when other guests showed up in the lobby. For him, women traveling alone at night shouldn’t bother showing up—especially if they’re tired and carrying backpacks. He made us feel so uncomfortable that after 3 hours of his nonsense, we decided not to ask him to resolve anything, not that he even tried. We walked back to our car and booked another hotel.
To the owner or manager of The Andrew Hotel—take a hard look at what your staff is doing and the kind of “service” they’re promoting in your name.
Safety: One of the worst people you’ll ever encounter at this hotel is Michael at the front desk. We were two women traveling, and we booked a room at The Andrew for the night of 10/16. Booking a hotel in the evening for the same night is not unusual—I’m certainly not the first person to do it. I made the reservation at 7:00 PM and arrived at 8:00, only to be told by Michael that he couldn’t find my reservation online. Fine, maybe it was a system glitch. But then he said the reservation “didn’t go through.” I had confirmation emails, receipts, everything, yet he refused to acknowledge them.
Then I asked about parking. His response? “All spots are reserved. Go outside and find a parking”. So, at 8:30 PM, he sent us outside to wander around in the dark to find street parking. Confused and concerned for our safety, we searched for parking while I was on the phone with Expedia trying to resolve the issue. Everyone from Expedia—the escalation team, customer service—tried calling him at the front desk. Michael either ignored their calls
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October 2024 by Mike Greene
Reynah the front desk supervisor was amazing, hotel room very clean ,whole staff was delightful. Kevin helped me order food on Doordash what a nice dude
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October 2024 by Susan Murphy
The phone reservation agent told us that there was ample parking either thru valet or self on site parking when we checked in the front desk agent told us we were on our own to find street parking and that there was no onsite or valet parking I don't know how you can charge $300 for a room and have the gaul to tell me I have to fend for myself to park on the street and I have to find quarters for the meter. I then called down to the front desk later that night and asked for an ice bucket since one was not in our room and the same young lady at the front desk there are no buckets and to find a plastic bag to use. I hope in reading this you figure out just how pissed I am at this unacceptable service failure. The front desk agent is a a very poor representative of this hotel.
Rooms: Room 202 was run down looking. Worn carpet, a stained very uncomfortable chair. No fridge and no ice bucket. Tiny bathroom, no hair dryer. There was nothing boutique about this place. The room was right next to a stair well with a door that banged loudly. I truly don't understand the people who are giving this place 5 stars, it's l like an alternate reality. We paid $289 (before taxes) per night, maybe the people giving this place 5 stars are paying significantly more. We would have left after 1 night but they wouldn't refund the other 2 nights.
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September 2024 by Karen Whitely
This place was a dump. Needed a good vacuum cleaning in the hallways and an update.
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September 2024 by Johanna Novellino
This hotel is a glorified motel if that. We only stayed here because the Inn at Great Neck was sold out for the night but we never thought it would be this disgusting for what we paid.
The carpet in the hallways haven’t been vacuumed in at least a month. The hallways are dirty and dingy. The bathroom toilet is meant for a toddler, and the beds are old and squeaky. This hotel is old, dirty and not worth their weekend prices. Do yourselves a favor and stay somewhere else.
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September 2024 by Anne Saree
What a lovely hotel in a quiet, safe area. The staff were so friendly and helpful. The room was spacious, clean and comfortable. It was literally only feet away from the subway station. Thank you so much.
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September 2024 by paola reyes
Loved my experience at the Andrew Hotel!
Reina made our check in process so smooth and seamless and so most importantly FAST!
And as a bonus she was able to put our in-laws right on the same floor as us nearby without us even having to ask! So thoughtful and sweet. Rooms are immaculate and clean. Highly recommend.
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September 2024 by T. Tony
Hotel is dirty and badly in need of renovation. Housekeeping barely touched the room and completely skipped service one day. Supposed valet parking was non existent. Very overpriced for the condition of the facility
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February 2024 by Bowen Li
Terrence at the front desk was terrific, he was very kind and professional. Took care of all my needs. Hotel was great, room was clean. Had a great time!
