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January 2024 by Jacques Karteron
Store experience very good, after that still waiting call back. 1wk. Will fry again.
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December 2023 by nasim golchin
I recently visited the T-Mobile store to reactivate my eSIM card. Unfortunately, the service from Geraldine fell short. She insisted on specific pin codes and personal information, displaying an unprofessional and somewhat rude demeanor. Frustrated, I returned later and was pleasantly surprised by Crystal, who efficiently resolved my request without unnecessary questions. The contrasting experiences prompt me to give T-Mobile's customer service two stars, reflecting the significant difference in service quality between the two representatives.
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December 2023 by RikkiLee Stuhl
I had an amazing experience. John was very helpful and polite. He took care of all of my needs.
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July 2023 by Stephen Lim
It was an amazing experience. These guys were selling the product like pros and they helped us through every step :)
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June 2023 by Pauline DeMairo
I was having trouble with my phone and even though they are not my carrier they made the necessary adjustments without charge!Thank you TMobile!
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March 2023 by John
I bought a new phone. When I received my first bill, I was charged $18 for a protection plan that I did not agree or even discuss with the representative. This is a scam.
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February 2023 by The cat
Highly recommend this store! The store is clean and organized. John helped us out beyond our expectations. He is full of knowledge and explained everything clearly ahead of time. This is definitely the best and most efficient experience I had with t-mobile stores in years. John is the best!
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January 2023 by Beejay Jacinto
If you come to this T-mobile see if you’re lucky enough to get help by Jeraldine! She helped me so well and promptly! Just ask for her or John Yang I think His the Manager, you will walk out happy!! BEST TMOBILE STORE Long Island - Queens Area
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December 2022 by Zarina
My favorite t-mobile store around this area. Staff are attentive, caring, and supportive. There's always a wait here but once you get through the wait, everything goes smooth. Parking available. I got my new phone here.
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December 2022 by C A Feingold
Who doesn't love having a TMobile store nearby? Especially on Tuesdays☺️ Thanks for opening a location closer to me.
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October 2022 by Aaron Yang
visit the store couple times / one of the store supervisor name (avi, does not have a name tag so i don't know how to spell), he has no ideas about current promotion with MAX plan client / after i point out the promotion and telling him this is what i want / he still denied my request and offer me to add a new line with extra money(ofcz). he is absolutely not professional on his job and been so rude to client. some other employee has to apologise for him. horrible experience. went to another tmobile store offer accept and will get the new phone within 3-5 business day. (whole conversation less than 10 mins)plus: if you going in make sure you looking for Chris or an Asian employee, they seem know how to work with your needs
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October 2022 by Z avla
DO NOT GO IN HERE!!! The staff specifically the 2 “John” working in here are arrogant and liars. It is my family’s birthday and we called 30 minutes before to buy a new iphone for him. I spoke specifically to John and he said that there is an iphone 14 pro max available purple color and he even told me to come early. So we drive all the way to this place for 30 minutes just to buy the iphone only to find out that they don’t have the purple color. John was arrogant, lier and have the worst costumer service ever!! They are pointing fingers who will be the one to attend to us. He told me that the purple was sold out when it was only 30 minutes ago he said it was available!!!! They are feeding wrong information to us saying that if the iphone is locked..we cannot use it internationally which is wrong. My family is currently using t-mobile with 2 networks and he uses it whenever he goes to other country. PLEASE DO NOT WASTE YOUR TIME GOING HERE. Did i tell you already? Staff here specifically John is arrogant and liars!
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September 2022 by david chang
Today I enroll MagentaMax with 3 Line. I recommend John Yang Strongly. He give me service professionally. More skillful, Patient with the best price. It is wonderful. Great!
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August 2022 by Gina “Genie” kim
Excellent customer service. John helped clarify many questions I had regarding new IPhone my son will have.The service is smooth and great customer support from beginning to end of process. I would strongly recommend him to who also speak Korean language. He is bilingual English and Korean.
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August 2022 by Carrie Cheng
Visit the store when you need to get new lines.I enrolled a family plan on T-Mobiles website, they sent me two sim cards instead of three. Called them many times and spent at least 30 mins on each phone call they still couldn't get things right, so I had to visit the store. John helped me and sort everything out in 20 mins.
