April 2022 by Sharon S.
I am giving a mixed review because I have had amazing experiences there and one time I had to walk out because the receptionist (a young person) and another employee were talking while the receptionist was entering data from my doctor's lab slip. The other employee was actually showing pictures from her phone, laughing and conversing. I asked them to please wait until all the data was input because that is how mistakes happen and wouldn't you know, the comprehensive CBC was missing from the lab draw that was done with that same receptionist a few days later when I decided I had no choice but to return. I had that same lab test drawn a few weeks prior in the doctor's office, such that it didn't set me back. But it could have. I learned from calling for the results (a different phone number) that they change employees often at this site such that I waited a few weeks, held my breath hoping for a new receptionist, and returned again. The staff was changed and I had an excellent experience. I also mentioned to the phlebotomist to please make sure all the ordered labs from the lab prescription are done. I explained that the CBC had been missing from my last visit there. The phlebotomists have always gotten my blood first try and I am a hard stick. When the team is good, they are great. I live right around the corner so my preference is to go to this site. Quest and Sunrise labs are farther in distance. An early morning draw is just more convenient there. I went again yesterday and I'll see if anything is missing from the lab results when they come in. I was treated excellently once again. I don't foresee a problem. If Northwell wished to contact me to discuss the prior 2 incidents etc.. I would welcome that. At the time, I didn't feel well enough to pursue this. But I took pictures of the lab slips which are dated. I am keeping my fingers crossed that I keep having the quality experiences I more often than not get there. If that particular receptionist returns, I will walk out again, wait a week for the staff change or travel to Quest or Sunrise Labs if it is urgent. If it doesn't feel right, you are probably right.
