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March 2024 by Mike P.
ZERO STARS. cycling is a respectful community of people with integrity, which is why I would never think they would commit fraud but did. This is the most disgusting bike place a pro like me has ever been. I bought a VERY hugh end bike and they thought they could swap out all the components with previous years models?????? Who do they think they are kidding? PLEASE CHECK THE MODEL OF YOUR BIKE AND REVIEW EVERY PART. I bet a million they defrauded you too. This is typical of these type of people. Scumbags. WORST SO CALLED BIKE STORE I have been and I've been to many, in many countries, with real cyclists. STAY FAR AWAY. Try Bicycle Planet. They have integrity.
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May 2023 by Yesenia Pena
Can all cyclist stop going through post rd in old westbury. Like how arrogant can the people who ride their bicycle on that street are. people try to go to work but have to slow down because of you. and totally ignore the cars while riding in the midle of the road.
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August 2022 by carlos ospina
Great staff, good selection but no inventory available at store, anyway always a good experience!
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June 2022 by Joseph Pokorny
leaving this review because the fellow working has been pretty arrogant the last two times that i have been in here.prices for parts and tires are astronomical. asked about a certain tire size for a vintage road bike and was told "that tire size is obsolete, we would never order those." asked about front bicycle racks and was told "we never order those, nobody has asked for one of those in years." bought one tube and was asked "why aren't you buying two?" asked a general question about running a different thickness tire size on a rim and dude went on a rant about how i don't know anything about tires.and after all of that, asked why i wasn't bringing my bike in for the tube to be changed, told him i could manage that on my own and that i work on my own bikes. then he asked if i was looking for a job!shop is convenient in location to where i work, but never again stepping in here.
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July 2021 by LaRissa U
My bike rocks! Meghan was very helpful. She recommended trails to ride & let me test my bike on the street. They're very busy and have a low stock on bikes but overall very pleased with my purchase. FYI -The parking is on the side street.
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June 2021 by Dhruv Chugh
Amazing experience!!Love the employees became friends on the first visit. Todd is our man who does everything and anything you want. So friendly and knowledgeable, not to forget reasonable!! If you have a problem with your bike don’t think twice to come to brickwell and meet Todd . Very promising highly recommended bike store please do go and you’ll never have to go anywhere else!!
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May 2021 by Justin Bral
Nice knowledgeable staff
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March 2021 by Bill spitalnick
Over the many years I have bought several bikes at brick well and always had a great experience. From the sales and service side they go out of their way to make you and everyone is satisfied customer
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January 2021 by Rich Pisnoy
I first bought a bike from Brickwell back in 2012. So happy with the education that got regarding that bicycle, which I still ride today, but the service, price and professionalism was even more impressive. Recently, when all of NY wanted to purchase a bike (Covid 19), I needed to get one for my wife and a new one for my son. After my experience prior, I knew where I needed to go. Andrew and the staff at Brickwell not only found us amazing rides, but were spectacular during the process. I would recommend time and time again. You guys rock!
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December 2020 by Kevin Coomey
Went in to inquire about a new bike earlier in the week. Having being new to riding, the woman at the front counter was very helpful in asking me what kind of biking experience I was aiming for and then pointing me in the right direction. Super Professional and the interaction brightened my day. Cant wait to come in and officially buy one after the holidays!
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November 2020 by Albert Rab
The repair department is not professional .they are very nasty and rude.Do not go there for repairs .Also make sure you test your bike immediately after repair.they messed up my brake and chain and had to go back there twice.
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October 2020 by Allen Feng
They don’t care about there customers they only care about money. I needed them to take a quick look at what was wrong with my bike and they wouldn’t do it for just a second.
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October 2020 by Amanda Makowski
DO NOT GO HERE FOR SERVICE!This place is a joke, I like to have my bike in top performance and this place just cannot deliver that.1 star rating because,-changed items and charged me before I could decline service-did not repair initial reason for visit-mix matched tubes because of convenience on their part.I am more than capable of repairing my bike and for the first time in 15 years I bring my bike in and expect high class work from a place in a wealthy neighborhood and apparently they must be knocking people over the head that have no experience because I have no idea how a business could stay alive like this one.Conclusion,Before leaving with your bike do a thorough inspection and make sure ALL PARTS are functioning as they did before bringing it in. DO NOT TRUST THEM! just another number, or go in with your lawyer, maybe they will take your more serious.
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August 2020 by jeff bodson
Bad service! Bought my bike in for routine derailleur tune up. Brickwell tech ended up replacing my cables and chain before they told me there was a problem with my derailleur, after $200 worth of repairs!!! Sooo I didn’t need new cables or a chain. Really poor service and a rip off. Don’t even think about taking your tricycle there.
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August 2020 by shawn jackman
Great store with exceptional service .
