Biener Ford, located in Great Neck, NY, is a modern Ford dealer serving Long Island and New York City. The dealership prides itself on providing a world-class sales and service experience. Customers have noted the state-of-the-art facility, which includes a comfortable waiting area with complimentary coffee and snacks. Biener Ford offers a variety of used cars and monthly lease deals, making it an attractive option for many. While some reviews highlight challenges with communication in the service department, particularly regarding parts and appointments, many customers express satisfaction with the staff's responsiveness. The service manager, Brett, is specifically praised for his willingness to listen and resolve issues. Other service team members, like Jennifer and Brian, are also recognized for their professionalism and exceptional customer service. Many customers appreciate the convenience of the service offered, including vehicle pickup and drop-off. Overall, Biener Ford combines a long history of family-owned success with a commitment to customer satisfaction, striving to ensure that every experience is positive and hassle-free.
After Tower Ford closed, I brought my vehicle to Biener for service, and I have been very satisfied. Now, I tried Biener for sales, and I am delighted. My salesperson Andre Vega was courteous, accommodating, and trustworthy. The finance person Benny was efficient and no nonsense. For me, the sales experience at Biener was... read full comment
March 2024
Courtesy and the professionalism of the Sales Rep.Amenities in the show room.
February 2024
excellent service department Spoke to steve in the service dept and he is great , would recommend your service dept to people steve is the best and we used other dealers and they could not close to your service dept. PS: your parts dept. is also great,your company is the best. Harold Fleet services Glen Cove Police Department
