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December 2023 by Joseph Storm
Very friendly every person working is super friendly the main pharmacist I forgot his name I'm sorry knows everyone by there first name this is a great pharmacy
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January 2023 by Don s
Customer service is amazing, very polite staff they don't rush you away and take there time. The pharmacist I can't recall his name is very polite and professional and will take his time to answer any questions you may have. All in all, it's the best place around to get your prescription filled.They truly have great customer service, and care about their customers should be acknowledged for it. Thank you for your great customer service
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August 2022 by Lee Evans
The Pharmacist I spoke to on the phone was wonderful. She went above and beyond in helping me.
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July 2022 by Nicki C.
Had a great experience here today. The store was extremely clean and well stocked. I found everything I needed, too. I was helped (a lot!) at check out as we were new to the area by DEE. With a smile on her face as I had to ask numerous questions.
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January 2022 by Rose P.
I HATE THIS STORE everything is overpriced and the fluorescent lighting hurts my eyes. I'm not tryna lose my vision at my ripe age of 18. The vibes in here are NOT IT. The manager is so rude omfg. I'm not about to name drop but you know who you are. Starts with an H.... Should I keep going? She's so rude to her cashiers and the customers and always picks favorites. Anyway why is this place so expensive like seriously I drop like $50 every time I wanna buy a couple of snacks. I hate that it's the only grocery store on the island. It's like they're leaving us with no choice but to go to Tops because it's closer. I hate it and I feel trapped. Some of the young cashiers are nice because they're not miserable like the adults that work there. There is already too much hate in this world for that one manager Steve to frown at everyone and be creepy and rude. Don't even get me started on that cart boy named Bill. He is a pedophile. He preys on underage girls and makes everyone uncomfortable. Please fire him, Tops. I have to speed-walk past him in the parking lot just to avoid making eye contact. I'm not even afraid to name drop anymore. He makes me feel very unsafe. He needs to stop flirting with the young cashiers, most of which are 15-17 years old. He is literally 34 years old. It's pedophilic and no one likes it. Oh yeah I worked here for 6 months in high school and he's the reason I quit. I couldn't take the harassment anymore and I had to leave.
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January 2022 by Tom A.
This has nothing to do with pricing . I only go in few a few items at a time. It's about the employees.They are not friendly or appear very happy at their jobs.I don't blame them but blame management for not recognizing this and correcting it.Wegmans by comparison in the Falls is totally different as the employees are friendly and kind.The Tops store is very clean,has a great bakery and is very convenient just need friendly.
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April 2021 by Ron W.
Not a fan but I shop here for items I need at the last minute or forgot at their local competitor. I find some of their sales deceptive and inconvenient for persons who do not need two of a particular item. For example today strawberries are on sale but one get one for $5.79. They do not sell them at 1/2 the price if you buy one. Yes a deal if you want two. The same sized strawberries at their competition is $3.99. My elderly mother and I'm sure others do not need two containers. So they either buy the two they don't need, buy one and over pay or pass on something they want. For convenience I'm forced to shop at a Tops for my mother as I do this during a monthly doctor visit that I take her too. Shopping regularly at their competitor I'm amazed at the price difference on many products. Beyond the prices they just don't come close in customer service or the shopping experience their competitor provides. If their prices were more in line with the competition, being they are the only supermarket in my town, I would give them more of my business.
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November 2020 by Mike H.
This Tops is really nothing special when you compare it to the vast selection at other stores. The store is clean and it does carry a fair amount of groceries. The carry out, the pizza often looks like it has sat under the heat lamp all day. The staff often seems like they aren't having fun. I guess this is what happens when you are the only player in the game on Grand Island.
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March 2020 by James Martin
Tops pharmacy on grand island is very good been using them for 20 years and the people and pharmacist are very professional and very helpful in courteous
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March 2020 by dave a.
They offer a service where they bring your grocery purchase to you car. We ordered with this service due to the current virus danger. After waiting in the car 15 minutes, I get a message from them that they have no one to bring the order out, and to come in the store to get my order. If I was comfortable coming into the store to get my order, I would have just shopped for it myself. Why offer a service that you cannot fulfill. I guess it takes a crisis like this to show how inept some business's are. This store is fortunate that Wegman's will never come here because we are to small of a community. Tops would have to close the doors and turn out the lights. thanks.. a senior citizen of Grand Island. Follow up; They now want to charge me $15 because I didn't pick up the order.. good luck collecting that... Amazing !!
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March 2020 by Gus D.
Just had a terrible experience at Tops on grand island. They only had express lanes and self checkout lanes open so we had to use the self checkout lane because we had to many items. I had to purchase bags because I forgot my reusable ones. I was almost done scanning my items when the lady from desk yells over did you pay for those bags. With the paper bags you have to add them to the order at the end of your order right before you pay. The paper bags do not have a bar code so you cant scan them. So I told her I was putting them on my order at the end. She said nothing so I asked her if that was ok because I wanted to make sure I wasn't doing anything wrong and she still did not give me answer. Just about the worst customer service I have ever experienced. Very disappointed in Tops on grand island very likely to never go there again.
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March 2020 by Jurel H.
I have seen plenty of negative reviews about this location. For me though, I have never had a issue with shopping here. I normally come early in the morning, around 5am right before I go to work. So the store is fully stock, and produce is very fresh. I also like this location due to the fact Citizens Bank is here as well.
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December 2019 by Nick H.
As the only option for grocery in town, this location seems adequate. However, there are a few issues here. It could just be confirmation bias, but this Tops often seems more expensive than other Tops in the area, and certain products can be found for cheaper elsewhere. I've seen things that are nearly twice the price as Target or Wegmans. The staff seems pretty disengaged, and I'm not surprised. I heard a supervisor (manager maybe?) shout at an employee who was doing something wrong from several feet away. I understand that management exists to give employees feedback and direction, but I found it quite unprofessional for this individual to nearly yell in plain view of customers instead of having a quiet word with said employee.
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September 2019 by Phyllis Box
Nice store w good deli & bakery. Use their buyers card for discount prices advertised.
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September 2019 by Jamie B.
this is an amazing store!! all the workers are very nice and very easy to talk to. there prices are good for what your getting and the amount of it!! it's always my go to love it !!