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March 2024 by CASEY Galeza
I called and requested a quote for roters and breaks all the way around on my BMW 328i and was given a quote of just under $700 out the door and with a military discount it would be an additional 15% off making it less the 695 with all taxes and fees out the door. After sitting in the waiting room I was told that I needed all 4 so it would be double... he didn't know it was for all 4 tires even though I asked the first call then called back again and confirmed it a second time with him. I guess it was a ploy to get me in the door... while I was waiting another customer called stating they didn't do an inspection that was requested and the same manager said they didn't request it. I am not sure what is going on but at least 3 times in one day? Dan at the counter was Great!
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March 2024 by buffalo jay
Worst mechanic ever stay away
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February 2024 by Kellie Bagne
My teenage daughter was driving herself from Michigan back to college in Vermont and her tire light came on near this store. She was able to get in and have it looked at even though it was very near closing time. She said they were incredibly nice and made her feel comfortable. They really went above and beyond!
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January 2024 by Obscenename44
We had a check engine light come on on New Year’s Eve but knew it would be tough to bring it anywhere on New Year’s Day. We were shocked to see Monro had New Years hours and also plenty of openings. Made an appointment online, dropped our car off and got a call back within an hour.We have brought our car in twice to this grand island location and have nothing but positive things to say. There were two workers that helped us out today but only caught the one gentleman’s name which was Nick. Keep up the good work guys!
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December 2023 by Lillian Beach
They accommodate my tight schedule. They're clear with transactions and don't make me feel pressured. I had a day off and had needed an oil change. So, I stopped in. The young man was busy but offered to give me a call when he knew he'd have some time. He was the only one in at that time. He called as he said. I knew I had a Monroe coupon somewhere but couldn't find it. When I got in another man was at desk. It seemed even busier. I was a walk-in technically so I said its OK if they couldn't take me. But this man said, "you're fine. Let's get your info,". He also offered a $10 coupon. I never found mine. This was nice. Since my car takes 6.4L full synthetic it adds up. I'm thankful to have Monroe near by.
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December 2023 by Pamela Klemens
I really needed an alignment and I was able to get same day appointment, the grand island location was the only place that fit me in right away. My vehicle was taken in as soon as I arrived, the people there are friendly and personable. The waiting area is clean and comfortable!They did a great job and I only waited less than an hour for service to be done! I highly recommend the grand island ny monro for your automotive needs!
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December 2023 by Barbara Timko
Very friendly and professional. Went in for an oil change and it was very quick. Cleaned off some acid on my battery which I knew was there. In and out quickly and gave me a rebate. Definitely recommend.
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December 2023 by Kathy Leonard
Scheduled a next day appointment during my lunch hour for headlight replacements. The car was taken in timely and repaired within minutes while I waited Nick and Dale are professional and efficient in the front office. I am a return customer.
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December 2023 by LYNN SIMONIAN
The customer service was amazing. When booking the appointment they were accommodating and convenient. The service was prompt. Workers were pleasant and I would highly recommend this business.
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October 2023 by Patrick Gannon
Extremely helpful, knowledgeable and professional! Helped me out in a big way at the end of their day which was so appreciated. I will definitely be back to Monro for my future service needs!
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October 2023 by Robin Jordan
I went to Monroe for an oil change and have my tires rotated. The service was done timely and professionally. The desk manager, Nick, was friendly and professional. I would recommend this particular Monroe muffler in Grand Island New York
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October 2023 by Patrick Niro
Never and I mean never will I do business with this establishment again. I took my car in for a simple inspection when I noticed employee drive off the premises with my car. When I asked where he was going with my car I was told that in New York this is a required practice. Having lived here my whole life NEVER AND ONCE AGAIN NEVER have I experienced this. When confronting manager that if this is a common practice (which we all know it is not) I said I should be able to go with employee for ride I was told that is not acceptable. WELL SO IS TAKING MY CAR WITHOUT MY CONSENT. After voicing my displeasure of this experience it should come as no surprise that they failed my inspection and then tried to sell me tires!!! i proceeded to another establishment only to have car pass its inspection and that driving my car is not required. So if you drive a nicer vehicle as mine is do not go here for service BECAUSE THEY ARE GOING TO TEST DRIVE IT!!! Contacted my lawyer about this practice and unprofessional behavior of the staff.
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October 2023 by John Anderson
Set up an appointment online for the morning of 10/4 at 8AM. Got an email and text confirmation. I turned up at 7:45AM for my appointment. I was informed by Nick, the ”Manager”, that they don’t accept 8AM appointments online and he told me that “I should have called to confirm” despite zero instruction to do so. He promptly blamed the owners by stating “they should fix the website” but there is nothing he can do until 2PM. Nick “can only say NO” manager would not move another appointment to accommodate their error. Not sure how he is a manager as the only words he knows are “no, nope, can’t, not his fault”. If they can’t even sort out something this simple, pretty sure I don’t want them touching my Jeep. Go anywhere else. Clowns.
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October 2023 by No 13
They charged me $192 for a flat tire. They probably took it from me to replace all the wheels. But they only changed one wheel. It is fraud!! Too expensive. Never suggest.
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September 2023 by Robert Wynne
Great service and thanks for your help with the tire warranty processing and replacement. Highly recommend Monro!!
