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January 2023 by Joanna
Worst bank ever. Service fees are ridiculously high. Took forever to officially close my accounts with them- after 3 months, 3 service charges and 4 phone calls later I finally closed my accounts with them. And can confidently say I will never be banking with M&T again.
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September 2021 by Wagon Wheel Farm
The staff at this branch has a long history of welcoming personal interaction with customers. We do all of our business banking with this branch and Michael, Jon-Luc, George, and the rest of the team are all fantastic. They follow up and are so thorough. When we needed help financially to bridge a short term gap in our cash flow, George the branch manager was there and pulled off a line of credit in less than 48 hours. We will highly recommend this branch to anyone that asks!Our only concern is that we feel as though M&T corporate is not supporting this branch enough with hours or staff as the hours have been significantly reduced over the past year with no sign of return. This branch is walking distance from the County Government Center and could and should be a very key location for M&T.
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July 2020 by Tully Gold
Although there is 1 teller and often 2, I'm getting served relatively fast than other Banks out there. Nice friendly staff.
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October 2019 by Jenn L.
I usually only go to the ATM at this location. Due to an issue with a fraudulent purchase being made from my account and luckily being in town I stopped in to see if I could resolve the problem in person. I'm happy to say that Gretchen was very helpful and honest. She walked me through the process and explained that the problem may not be able to be fixed until the purchase posted (luckily the purchase was made that morning, so I knew within an hour). She also helped me with reporting my card as stolen to avoid further issues. When I looked at my account on Monday I saw that the purchase had posted. I went back to the branch, Gretchen was there and remembered my situation. She helped me again and I received the money back in my account as promised. I am likely to keep my account with M &T mostly because she was willing to help me. I know that it's not the bank's fault, but the account is small and I was debating whether to close it out.
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March 2019 by Tuly Gold
Although there is 1 teller and often 2, I'm getting served relatively faster than the Monroe branch. Nice friendly staff.
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June 2018 by Mike M
Usually 1 teller with other people at desks. Dont go here after 2pm takes forever.
