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December 2023 by Elizabeth DeRosa
I have been a long time customer- Probably 30 years and had to do some banking today which involved a check written to my dad’s estate ( as he just passed) and my name was also on the check. I have 2 accounts there and my dad and I had a joint one. Roseanne rudely told me this could not be cashed and had to be deposited in his “estate” fund (and not even his current active account). He does not have an estate account. He passed 2 weeks ago. She acted like I was stupid and was trying to get away with something. I understand that she was probably correct in telling me how this transaction needed to be handled but her tone and attitude was unacceptable. My dad was a long time board member (and account holder) there and an “I’m sorry to hear about your dad” would have also been appreciated. I could have used a friendly voice and a bit of compassion today.I’ll be closing my accounts this week!
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December 2023 by Cat S
The customer service at this location is atrocious. My mom has been banking here for years and went in to withdraw funds. The clerks name tag said Caitlin and she was incredibly rude and condescending for no reason. It seemed like she was annoyed for having to help us. I understand people have bad days but the attitude was uncalled for.
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July 2023 by Krista Angus
Super inconvenient that they only have the drive thru open on Saturday. We just sat in line at the drive thru for TWENTY MINUTES!!! That is ridiculous.
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May 2023 by Debbie Ferry
Love the Broadalbin branch. They are always helpful and friendly when I go in the bank. They do go above and beyond!
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May 2023 by Diane Bellinger
Every experience that I have had with First Choice Financial has been excellent whether HELOC, Car loan, tellers, all staff have been polite, helpful, friendly, and efficient. I go to the main branch as well as the Broadalbin site and can not speak highly enough about them!!!!! Thank you!
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April 2023 by Kim Warner
Its always a positive experience with ALL employees and staff . Ive never been more happy with banking as i have with First Choice Financial , Friendly helpful knowledgeable atmosphere always ! I have recommended every family member and friend to open an acct. there . Never disappointed in well over 15 yrs of Banking with them ! 10 Star if i were able
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April 2023 by Linda Jennings
Amy treated me with her expertise and kindness. She took my information and got me a loan. I can’t Thank First Choice enough for helping me.Amy did real good
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April 2023 by Toni Morrison
Always a pleasure working with the friendly and helpful staff at the credit union. They continue to go above and beyond in maintaining customer satisfaction!
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April 2023 by Judy Thompson
I've had nothing but positive experiences with this bank!
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March 2023 by Aaron MacVean
I have been a member since 1990,the service and accuracy is exceptional.This credit Union is always perfect with your money and the staff is so helpful and friendly.I’m grateful to be a member
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March 2023 by Dawn Jackson
The Customer Service is great & prompt.
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March 2023 by shannon smith
I have had an account at this bank for over 30 years and have been gaslit and kept from my funds by these various gaslighting techniques. My personal account information shared by memebers with individuals who they had no right to share my information with. Due to massive crimes against me, these included, I am going to launch an investigation. Review your account details very thoroughly and do no trust them to act n your favor.
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April 2022 by Jayjayobriann Vajayjay
Very bad bank. they are so strict and rude to the customers. their banking app is full of glitches and is a terrible setup. they force you to remove your mask putting u in danger of catching a virus just to kepp their preshious money safe. WARNING to all DO NOT USE THIS BANK! They are selfish and only care about their money. this is by far the worst bank for the people.
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November 2021 by Muhammad Zakari Haruna
Advertising and promoting, this great investment opportunity is the only way I can say thanks to you Mrs Catherine Abramson , you are such and amazing person, and a Guru expert trader. Thanks for helping achieve all my dreams through you wonderful experience you put in my trading account and help me discover a new way to be financially Stable. This idea and opportunity of investing with you has been the best decision in my life and that of my family, At first you turned my $
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July 2021 by Carol Ashley
We were very pleased with the direct communication and availability of staff to work with us and answer any questions. They were quick and efficient and knowledgeable. Thanks!
