“I lost a bank check that was meant to settle my brother's estate. I was so upset and crying . The manager, I think his name is George, took me to his office and not only took care of the banking end, but he treated me like he actually cared. I rarely see that level of customer service anymore and I just wanted to say thank you to him again”
“We filled out a car loan app and they required all sorts of documents even though we've been using this bank for years and have a ton of accounts and a good amount of $ in it.”