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September 2023 by james tucker
HAVING USED TRUSTCO BANK FOR, PERHAPS 15 YEARS OR MORE NOW, I JUST WANT TO SHARE??? NEVER HAVE I ENTERED THE BANK, WITHOUT SOMEONE, OR EACH ONE, WHO IS NOT BUSY WITH A CLIENT......DOES NOT SAY HELLO, AND HOW I AM DOING! :) IT'S A "JOY" TO KNOW THAT I HAVE TO VISIT THE BANK??? AND THERE HAS ALWAYS BEEN SMILES AND SILLY JOKES ENJOYED, BY MANY! SADLY, I AM OLD, AND DO NOT REMEMBER LOTS OF NAMES??? :) BUTT I DO HAVE TO SHARE?? MY FAVORITE "TELLER""??? ( I HATE THAT TITLE! ) MY FAVORITEEMPLOYEE THERE??? HAS TO BE, HANDS DOWN, MISS "SATIN"??!!!!WHAT A SWEET AND HELPFUL LADY!!! I DID HAVE TO "RENAME" HER, YEARS AGO, THO?? :) CUZ TO ME?? SHE HAS ALWAYS BEEN MISS "LACEY"! AS LACE, IS PRETTIER THAN SATIN! I HOPE MY BANK ACCOUNT WILL NOT BE FROZEN OR DELETED AFTER SEND THIS?? LOL I JUST THINK IT'S IMPORTANT, FOR PEOPLE TO KNOW HOW MUCH OF AN IMPACT THEY CAN, AND DO HAVE, ON PEOPLE YOU DO NOT EVEN KNOW??:) TO ALL OF YOU??? I THANK YOU!!! AND BE PROUD! TY...THE WEBSITE STATES, THE AVERAGE CUSTOMER SPENDS ABOUT 15 MINUTES PER VISIT??? IT REALLY IS SPECIAL, WHEN THAT 15 MINUTES!!! MANY TIMES MAKES MANY PEOPLE'S DAY HAPPIER! THE END! ......SORRY, MISS LACEY??? :)
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June 2020 by Brian Farley
I have had a checking account at Trustco Bank at Glen Street in Glens Falls for 29 years and counting. I have no desire to change banks.
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February 2020 by kathy christian
Great people!
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February 2020 by Karyn Sylvain
Awful.
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July 2019 by Savannah Phillips
I wouldn't bank in either location. Theres an employee in a higher position who has been bragging in a Facebook group about breeching customer privacy.
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April 2019 by Darren Knapik
terrible!
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August 2018 by Savannah Ashbrook
I wouldn't bank in either location. Theres an employee in a higher position who has been bragging in a Facebook group about breeching customer privacy.
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April 2016 by kali d.
worst customer service EVER. we have called daily, for almost 2 weeks, for an update on our closing and get nothing but bs. They will "look into it and call us back" and of course, they dont, so we call again, and get nowhere fast. BUT I would bet if they needed something from us or a payment was 5 minutes late that they would be calling us. big mistake on our part choosing this crappy company
