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June 2024 by Tom Corrado
I applied for and received a home equity loan with an extremely comfortable interest rate. The entire experience was painless. All facets of the process - from initial inquiry, to filling out online forms, to providing documentation, to the actual in-person closing - were completed in a timely and thorough manner. Without exception, bank staff were courteous, informative, and highly professional. A special shout-out to Amelia Boertlein for her friendly, knowledgeable, patient, and understanding guidance!
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April 2024 by Tom Palmatier
Hate calling there, I am making a call to find out something and immediately they ask do i want to hear rates, get mortgage , NOOOO i just want to know what i called for. otherwize 5 stars
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December 2023 by Antigona Beshello
The worst customer service I’ve ever experienced. Every time we go to the bank we can’t leave the branch without being in line for 30-45 min for a simple mortgage payment transaction. Please move the lines. If someone has an outdated passbook in drive thru ask them to go inside as that is a transaction that takes time. Be aware of number of cars and the type of transactions that are being asked to be done thru drive thru. The worse experience ever.
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November 2021 by Katie Tomlin
Glenmont NY office hours are nine to one. It is now 9:25 and the building is still closed. I'm not the only one upset by this inconvenience. People are standing outside the facility looking as annoyed as I am!It is now 9:45 and still no service.Bank teller comes flying through the parking lot, DD ice coffee in hand, giving dirty looks. Finally receive service; 10 a.m.No apology was given for opening late.
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August 2016 by Chris T
Very nice back only a few years old very modern and clean.
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April 2016 by Chris Treiling
Very nice back only a few years old very modern and clean.
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November 2011 by A Google User
I've been a customer for years with Trustco Bank. They have always had top notch customer service and the staff at the new location in Glenmont is no exception; especially the tellers! They are always extremely friendly and eager to help. Also, the bank is in a perfect location for me to stop by and deposit my paycheck every Friday. I recommend this branch to anyone in the Glenmont, Delmar, Ravina area.
