-
January 2024 by Jim Gilmer
This company is customer-responsive and has always delivered excellentafter-sale service. Andrew in Glenmont was both informative and helpful with my needs.
-
January 2024 by Sara Ortloff
I came in this summer to get a new propane insert installed in my fireplace. Aaron was my project manager and sales person. It was not a straight-forward job. My fireplace had been installed in the 80s and it needed major updates to be functional again.Aaron helped me order the perfect custom, folding glass doors for the fireplace, and the installation of my new propane fireplace insert and folding glass doors was flawless. I experienced excellent customer service from this company and am a very happy customer.It was not until I was mislead by my energy company (Valley Energy) that I was motivated to write this review. The energy company was not familiar with propane inserts, and they had turned off my fireplace after refilling the propane tank. Despite my repeated attempts to get service to turn the fireplace back on, and Aaron's time spent on the phone with Valley Energy's service manager to explain how a propane insert works, the energy company went home early for the holiday weekend and left me in a lurch.Like I said, it was a holiday weekend, I had guests, we wanted our brand new fire place to be operational and we had just paid the energy company to have propane added to the tank. This terrible customer service experience with Valley Energy did not sit right with Aaron who then proactively went above and beyond and drove 30 mins out of his way home on a holiday weekend evening to turn our fireplace back on and ensure it was running properly again.I'm now a loyal customer for life to Matchless Stove and Chimney of Glenmount, NY - you won't be disappointed!
-
December 2023 by Perry Lasher
We recently had a gas fireplace insert replaced with a wood burning fireplace. From start to finish, the team at Matchless Stove & Chimney were consummate professionals. Tim was our project manager and Shane & Charlie did the conversion and finish work. A++
-
November 2023 by Kathy Shohfi
Wanted to have my 12 year old gas fireplace serviced. Called Matchless & was given a price & set-up an appointment. Jessie & Taylor arrived, did an OUTSTANDING job & I even learned some things about the fireplace from Jessie. I would Highly Recommend Matchless to everyone.
-
November 2023 by Laurie Gorgas
From my first walk into the show room of Matchless until clean up after installation and follow up text, this company indeed lives up to its name! John, project manager, and sales was friendly, informative, and gave me all the time I needed to look around and make decisions regarding fireplace surrounds, types, etc. Because it is very hard to visualize a big change, I was sent drawings that gave me much more of a feeling how it would look. The three young men that performed the installation were polite, went above and beyond the call of duty and cleaned up after themselves beautifully. The finished product is gorgeous including the creative keystone and I wholeheartedly recommend this wonderful company for all of your fireplace or woodstove needs! The picture say it all, and we are just waiting for the wood mantel to be installed.
-
November 2023 by Joseph Popolizio
Working with Dave Conboy and the other folks at Matchless is always a pleasure. They are professional, courteous, and always do a great job.
-
October 2023 by Zed Zulu
Aaron from matchless was awesome to work with, very knowledgeable and was able to find us a great option within our budget. The process from start to finish was seamless and our new gas insert looks and works great!
-
October 2023 by Crystine Roth
Aaron was wonderful to deal with while purchasing our new gas logs. The installation process was quick and the guys even were very nice and easy to work with. They didn’t mind our puppy in their faces while they were working which is a huge bonus!!Thank you Matchless!!
-
August 2023 by Kenneth Almy
We had a great experience dealing with Matchless Stove & Chimney. Our sales manager John was very informative and gave us a great product at a reasonable cost. He provided much needed answers to my questions. Our stove looks amazing and the field crew that set it up was professional, respectful and efficient. I would definitely recommend Matchless Stove and Chimney to my friends.
-
August 2023 by Judy Sigadel
Great company. They worked with me over a period of 11 months to install a gas fireplace. The delay was due to a pest management problem (not Matchless' fault). The team that did my install was super neat & courteous. I recommend them & I would use them again.
-
August 2023 by Zach Eichman
I had a great experience with Matchless and the addition of 3 fireplaces to my home. It was a complex job that had them removing two older chimneys to allow for the installation, and having to reroute the boiler venting as well. Aaron and the team provided consistent communication, fair pricing and worked through some unexpected “old home” challenges in the installation phase to deliver the expected and fantastic result!
-
August 2023 by Thomas D
I just wanted to take a moment to thank Matchless Stove & Chimney. I left almost a year ago to start my own business but worked there for several years. Getting out of military service is not just finding your next job. It’s so much more than that, and so much more difficult. Being a young leader you have to re-learn Loyalty, Duty, Respect, Selfless Service, Honor, Integrity and Personal Courage. They helped me grow as a person and worker. I now own my own Veteran Owned company In The Line Of Fire Stove & Chimney because of them. What a proud moment right? However I wouldn’t have gotten to where I am if it wasn’t for them and their leadership. Tim & Wanda Madden started this company over 40 years ago and now Jeremiah leads this company. The sales and office staff are phenomenal and truly care about their customers. The field crew are always on point. Jesse Schermerhorn is one of the best service technicians between the Adirondacks and the Catskills, he goes above and beyond for every customer. Shane Neer is someone I had the pleasure and luck to work under and alongside as well. He is an absolute master in this craft. He doesn’t care about sales orders. He cares about making sure the job is done the way customers want and then thanks them for the opportunity for the work. I am proud I got the opportunity to learn form Jesse, Shane and so many more. This is my biggest competitor and I honestly love doing business with them as a supplier as well, still to this day. There are too many people to thank by name. If you’re looking for one of the larger fireplace companies to do business with, then look no further. if not feel free to give me a shout as well. Thanks again Matchless.
-
July 2023 by Michael Clarke
Fantastic sales (thank you Aaron), customer service and product. Matchless was very responsive and helped my decide best model for my home and space. Love the look of my new Montlake fireplace insert … can’t wait until the chill is back to start using it.
-
June 2023 by Robert Webster
We bought a gas fireplace from Matchless a few years back and received great customer service with the installation and still pleased with the service crew that cleans and checks our fireplace. Everyone is very nice, clean and professional. Highly recommend them if looking for anything in a stove or fireplace.
-
June 2023 by Nancy S.
Their salesman was excellent and knowledgeable. In the sommer of 2022 they installed a wood burning fireplace insert (Empire brand). It was right sized both for my small fireplace and for whole house heating. After burning wood to heat the house for many years I was surprised by the learning curve. The old stove was so called air tight (it wasn't). The new stove truly is... After I learned how to use it I must say it does the job and it looks good!The spring of 2023 Matchless came back and completed chimney repairs. Everything they have done has been exactly as it was supposed to be done. The technicians were courteous and professional.
