-
September 2024 by Francis S
Wish I could give zero stars.
My first appointment was setup as a mobile visit. “Your technician will arrive between 830am to 1:30pm”. I put all my work on hold and of course he arrived at 1:15pm “I was given the wrong glass for your repair. You will have to visit our Cypress Hills location instead. They have the glass in the shop.”
Three days later, I drove an hour to drop off the car at 10am. “We will call you when it’s done, most likely in 2-3 hours.” Of course nobody called, so I returned at 2pm and nothing was done. “Oh didn’t anyone call you? We don’t have the glass. We will order it and call you back.”
I was the only customer in the shop at 10am. They could have told me on the spot the glass wasn’t available. Nobody there even cared they made a mistake - TWICE. So now I’ve wasted two days and spent money on two hours of Uber rides.
I’ve now waited another three days and still no phone call about the glass. Zero professionalism at this location. Take your car elsewhere or back to the dealer.
-
September 2024 by dave justice
I will likely find another location next time I need a window replaced.
My appointment was for 2pm, I arrived 30 minutes early. My windshield was not complete until after 5pm.
There was dirt from the replacement job on the drivers and passengers seats that was not cleaned up.
My drivers door handle was broken, It was already on its way out, I already have a replacement (luckily). But I wish they would have told me they broke it. It feels dishonest.
This is a disappointment as the location is convenient for me and I'd had a good experience with a side window about 4/5 years ago.
Other than those things, the service was fine.
As a side note, I previously scheduled a home replacement in sullivan county (this is about safelite, not this location) and the tech came out and refused the work, claiming there was too much rust on my vehicle to do the job. I inspected and there is a nickel sized spot of rust 2 inches from the windshield. It seemed that the tech just did not want to do the work that day.
I'll probably find smaller, local shop next time, or do the work myself. These replacements are trivial on older pickups.
-
August 2024 by Lisa Mah
Customer service is great at this location. I scheduled my appointment online and I recieved multiple reminders and confirmations of my appointment. Once I arrived they took my car right away. They said it would be around 1hr 30mins online. But at the store it only took 45mins. The guy at the desk answered all my questions. It was an awesome experience besides my windshield being cracked. My windshield is perfect and brand new now.
Thank you safelight.
-
August 2024 by Pedro Diaz
My appt. And experience went well - with the staff and the service done to my car, making the appointment, speaking with personnal and with the technician at the glendale queens n.y. location , thank u
-
July 2024 by Sean Walsh
Terrible shop, rescheduled a day before appointment for 10 days out, after I made plans to be there a week earlier. Clowns
-
July 2024 by Curtis John
You're welcomed. I've come here, and used your mobile service over the years for several cars. NO COMPLAINTS. As to those who feel they were there before others, keep in mind, the others may have an appointment even though they arrived after you.
-
June 2024 by A FNT
Safelite Store Manager Michelle and her staff provided outstanding customer service. Thank you!
-
June 2024 by Irene Gomes
I was very scared to come here after reading the reviews. But there was no need to be. It took a little over 2 hours. I didn't mind waiting. I had tea, used the bathroom which was clean, used their free wifi. The team carried over my inspection and registration sticker even though I didn't ask them to AND my dash cam mount! If I ever need another repair I will totally come back.
-
May 2024 by Eliza M
Make an appoitment, and it takes abput an hour..very cool
-
March 2024 by Kison Murphy
The experience was good. One thing though don't expect for the glass to be there. There are no walk ins. The glass must be ordered for your make and model.
-
March 2024 by James Family
Please everyone respect the reality of customers who have been dissatisfied. We paid for service on a small crack of the windshield. After being serviced by Safelite, the crack still exists. Ironically, the technician managed to discover a small “nick” in another location and claimed he could also repair this as well. Guess what? After “repairing” this scratch, it still blatantly exists as well. Of course, they still charged our card.Reached out to family and friends… they too have been bamboozled by Safelite and have ended up going to their auto dealers to clean up Safelite’s mess. One even had to return their car twice, yet Safelite could not get it right.Save your money and headache. Find a reputable body shop to care for your repairs.Lesson learned. Fooled us once. Never twice.
-
February 2024 by Nadejda Damian
Had our car Windshield cracked . Contacted our insurance. Safe life fixed it and looks exactly as from manufacturer. Great job
-
February 2024 by Lennox Barriffe
Great, Job well done.
-
November 2023 by Chocolate Lover
They left the wires out Between the rear view mirror of my mother's car. She's 83 years old, and they told her they couldn't come back to fix it horrible.
-
September 2023 by Cee Rodriguez
Great customer service.
