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February 2024 by Judy Ortiz
Horrible services especially for the disabled. To much of a wait long period. Not recommended for anyone. I will surely have them investigated. Call the news on them.
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October 2023 by Daniela Joan
Bad attention to calls
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March 2023 by Nette Maglaya
I made a mistake choosing them!!! The driver left me in the parking lot, told me to get off the car while he went to the bathroom. I had a drive thru Covid testing at North Shore hospital today, when he came back while they were in the middle of swabbing me - he told me to get off in the cold as he was not taking me home. I am a human being!!! He littered by tossing his coke bottle in the parking lot… very rude and while I am female Asian, this is not the American way… just because he is used to his being Russian does NOT entitle him to treat seniors like me.Service: Limousines
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September 2022 by Erica A.
I wish I can give Zero stars because I was being discharged and I called they told me they don't go to the Bronx so why you don't tell the Medicare services that. Bronx is part of New York every car service should service the whole of New York very upsetting
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July 2022 by Loveleen Chander
I am also call 311 & TLC in the car service base.This is a worst car service . Many of the staff are unprofessional. This company have been contracted by Medicaid so people do not miss doctors appointments. They are late as much as two hours from confirmed return pick up even after calling them. Then they always lie that clients was not there when car came. Many times they do car pooling that car is so packed or car not equipped to have so many people inside. In short, medicaid clients are being short changed with this poor car service.
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March 2022 by Betty G.
This car service should never be in service for people who had medical issues...inform your insurance company and file a complaint with 311. I had a driver who speak very little English and can't read English he is a Spanish person and ignorant he asked me for my name I told him 3 times then I show him my insurance card and driver's license and he still could not read my name I asked him to return my IDs and he refused to return my insurance??? And he keeps asking me what is your name? My BP went right up and I am standing in the middle of the street yelling at him. On my return trip, I had a pick up @ 1 p.m. they came at 2:50 p.m. I finished my medical procedure finished at 12:10 p.m. I was sitting in pain waiting...then they told me the driver was there at 1:00 p.m. I was sitting right in front of the door and didn't receive any phone call from them. By sitting so long I was in extreme pain and starving and getting lightheaded.
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April 2021 by Julia D.
If I can give 0 stars as I would. Please do not use these people - they are disgustingly rude. My sick mom had an appointment to get picked up at 10:30 from them and no one came. When I called he told me to relax as the company isn't a ambulance service. Lol.. that's the whole point of booking an appointment. And when I told him well this is why I booked an appointment for a specific time to be picked up he said well what if she was late and not there at 10:30.. like what????? Then proceeded to say he sent someone out and hung up. My mom can barely walk and she's been standing outside waiting for 30 minutes now!!!!!!!
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April 2021 by multishade
Arrived early, very professional driver. On way back, car arrived 15 minutes after calling, very fast. Great service.
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December 2019 by Kelly Bertotti
WORST CUSTOMER SERVICE EVER....MY PROBLEM IS WITH THE DISPATCHER....HE NEEDS TO LEARN HOW TO TREAT PEOPLE WITH RESPECT....I guess it's because I'm not from their country, (Russia, I'm American)...if i was, then, I would have got the royal treatment...was with them for a year so I know of what I speak
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April 2019 by Kavi Jaimungal
I use Diane car service to take my daughter to her appointments the woman dispatcher is very rude abd none professional and The cars smells.. I'm never using Diane again dont make the same mistake as i did
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March 2019 by Myeisha M.
My drivers were both professional and kind. My trip was really short, so I had no problems at all.
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February 2019 by Sarah Y.
Be aware very rude and incompetent people working. I agree to everyone that wrote about them. It's a free ride from the insurance company but that does not mean they should treat patients with rudeness. Be very careful
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October 2018 by Rozamor Nyc
Horrible very rude drivers. They don't answer you questions. Today I did have a Drs appt at 4pm. My pick up was at 3 pm and he came late. Besides that, he went to pick it up another person with out letting me know. Of course I was late to my Drs appt !!!! Another thing they close at 5 pm and you can't called to take you home. What kind of service is that? Very disappointed . The drivers name Vyachislav Kim, he also was driving and looking at the cellular. Not recommended
