August 2022 by Wendy S.
These people are impossible to deal with. They said they weren't sure if they could clean the part of the rug that was stained and they couldn't guarantee that my rug wouldn't run. (It's been cleaned before. Didn't run at all.) The price they quoted was pretty high and didn't include blocking the rug. Blocking doubled price to over $800. On top of that, after it's cleaned, they charge you to lay the rug back down. I decided not to have them clean the rug. There were too many issues and they gave me no confidence in their ability to do a good job. They said they would charge $87 for not cleaning the rug. They gave me a 5 hour window to bring the rug back. I stayed home and waited for them. They left the rug with the doorman. When I called to ask why I had to wait 4 hours if they weren't going to lay the rug, they said they charge an additional $32.50 to lay the rug. The only good thing about this company are the really nice, professional guys who deliver the rugs. (I paid the $32.50.) My advice - go elsewhere.
