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July 2024 by Don B
Been happy overall with the 257th/ Hillside ave Capital One branch through the years. The employees at the branch are always friendly and helpful. Special mention to Farhana and Jackie who were extremely helpful, brilliant, and compassionate in helping us resolve a time critical scam issue. Jackie gave a good portion of her time and gave her personal attention to investigate our issue. And she made it a priority to follow up with us by phone. Her reassurance made us feel confident that our issue would be resolved. She then referred us back to Farhana who then took over 2 hours of her time to resolve our issue. This involved her calling the corporate office (so we did not have to), and explaining our issue to them over and over until a procedure for a resolution was created, and then executed. We are very grateful for such wonderful and dedicated employees such as Farhana and Jackie. They should be commended! Keep up the great work!!
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June 2024 by Patrick Hallissey
Been coming here awhile, not bad at all. Nakshi and Paula were very helpful today.
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June 2024 by carl eli
At this location, there's a drive-thru ATM, but it's a challenge to access it because of cars blocking the entrance, thanks to the food trucks parked nearby. It's becoming increasingly inconvenient!
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December 2023 by samspinchat
Be careful at this bank’s ATM at night. Citizens App reported a man was assaulted here at night:Yesterday 10:43:25 PM ESTPolice have received a 911 report that a group of men armed with guns and knives assaulted a man.Yesterday 10:43:24 PM ESTA 911 caller has reported an unconfirmed incident at 257-03 Hillside Ave.
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July 2023 by pat mira
This is the worst branch. Never enough tellers and the patrons that do business here are some of the rudest people ever. The employees do nothing to keep the line in order. The teller told me to stand aside while she waited for another teller to go to the back with her. She then took 3 more customers. I walked back to the front bc obiously she forgot about me and then had to get into an argument with someone else who thought i was skipping the line. This is a bad system on Capital Ones part because people should be served when it is their turn. Not told to wait again and then in line again just because the teller forgets.
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June 2023 by Barbara V.
Jacob had great customer service. There were no lines when I arrived. Great experience. Bank was clean.
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May 2023 by Oscar Mercado
Please get better ATMs it says I can deposit up to 200 bills at once, I tried to deposit about $200 after hours using the drive thru atm, I inserted about 50 bills, the machine ended up jamming, canceled my transaction and didn't give my money back. I wasn't sure the exact amount I inserted because I trusted the atm to work probably so when I filled a claim I had to estimate how much I had gotten stuck. I used to bank with hsbc and their atms would take all the bills and count them properly regardless of bill orientation. I've come across better bill collection devices at self checkout registers that were able to handle multiple bills workout any issues
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October 2022 by Tony
Large location with lots of parking, the staff is helpful and friendly
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September 2022 by M Abid
these people dont wanna help customers. if im trying to transfer a balance to a capital one cc, the capital one back is supposed to start the transaction. not the bank im transferring from. two cashiers refused to help me. capital one bank customer service in this area is bad
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August 2022 by Martin S.
I went to this branch's ATM to deposit a check when the branch was closed. The ATM said the check needed my review but the review screen showed the correct amount to I pressed "accept check". The ATM didn't respond so I pressed it again with no response. It returned my check and card so I went to the branch's other ATM at the drive thru lane. Same thing. It said my check needed my review but the review screen had the correct amount. Pressing the accept check button did nothing. The check was a check from another bank so there should be no problem processing it. Now I have to go back to the branch during business hours. Thanks a lot.
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September 2021 by Mohammed Abrar
I gave cashiers check to sellers attorney as down payment they lost the cashiers check , when I went to bank for stop payment as they lost it and give money back they said it’s a 90 day policy they cannot do anything.
What if someone misuse it, they should have helped me as they lost the check that’s my down payment amount it’s a hard earned money I don’t know if I loose that money then to whom shall I blaim .
I gave them check on sep 1st, anyone from Capital one bank please help me to get my money back as this is my down payment amount I went to capital one bank 217 Jamaica Ave queen village NY I didn’t get any help.
Thanks,
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August 2021 by sabas Q
Teller Name Ashley very very slow. Took so much time to count money
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July 2021 by Richard Anderson
Great place and nice manager.
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June 2021 by N. A
This place just gets worse. How do you have two tellers working during this time (COVID19) when we’re tying to get people in /out.Parking lot is full of customers cars everywhere. People waiting out the door and only people working are two tellers? Line is out the door to the bus stop! Time for the manager to get back to roots and get on that register.Ridiculous!!!Thank you for closing all the other local branches. The money spent on the mid century modern renovation could have gone toward an other bank teller or two.Thank you so much for closing the Drive through for another ATM???We’re trying to go contactless, a drive through would have been great!I went and deleted my old post just so I can update a new one... that’s how irritated I am.
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December 2020 by R D
Fast services & great customer service
