-
October 2023 by Mo El-Ounsi
My Range Rover Sport had gotten into an accident on my move back to NY. I had the car towed to this dealership in order to have it repaired. From the very first call to Jillian and then working with Nicole in service who is the Autobody specialist, I felt very taken care of and that they were working WITH me, not for their own interests. The car turned out to be totaled. I had to then figure out my next steps. When going to get my personal items from my car, I didn’t think I would be walking out with a new Range Rover (was actually considering a GLS63 instead). Jon in sales and Matt in finance were amazing every step of the way and really ensured I was fully satisfied with every aspect of my new purchase. Absolutely stellar experience and I have found my new home dealership for many years to come.
-
August 2023 by Hans Weiss
Driving a Land Rover myself, this is my go-to place for all things Range Rover related. I was always treated right and the service was always first class
-
July 2023 by Google user
My Range Rover Sport had gotten into an accident on my move back to NY. I had the car towed to this dealership in order to have it repaired. From the very first call to Jillian and then working with Nicole in service who is the Autobody specialist, I felt very taken care of and that they were working WITH me, not for their own interests. The car turned out to be totaled. I had to then figure out my next steps. When going to get my personal items from my car, I didn’t think I would be walking out with a new Range Rover (was actually considering a GLS63 instead). Jon in sales and Matt in finance we’re amazing every step of the way and really ensured I was fully satisfied with every aspect of my new purchase. Absolutely stellar experience and I have found my new home dealership for many years to come.
-
March 2023 by media friends
poor serviceSeems to be responding to 5 star reviews and ignoring 1 star reviews
-
February 2023 by kiran “Kiran Reddy” Reddy
Most unresponsive dealership ever.They dont care to answer phone calls , they dont return to voice messages. They will call you only when your bill is ready.same experience in my last service in Oct 2022 and same now .Never they do go above and beyond to help customers.Disappointed and would not consider to buy or sell my car here.
-
November 2022 by New Mindset TV With Dr. Nana Akaeze
Love this dealership.
-
August 2022 by Brian Decoursey
They charged 300 for replacement windshield wipers 97 dollars for installationHighway robbery
-
December 2021 by Eric Turla
Land Rover of Glen Cove is the epitome of why you should never trust a dealer and their service department. My profession shares space with the automotive industry and Land Rover of Glen Cove met EVERY expectation I had in the fact that a dealership will lie cheat and steal money out of your pocket. I am a powder coater by profession and employ ASE certified mechanics, we powder coat hundreds of calipers a year, both on and off cars. This is not anything new to us. Unfortunately like any shop, we do not always have the knowledge or facilities to successfully complete brand new cars without issue. In those rare circumstances, we require outside assistance. This was one of those times. On the recommendation of a friend who personally knows the service director at Glen Cove, we asked them to address some ABS related codes and braking pressure on a 2022 Land Rover Defender that we had just completed. After dropping off the SUV, our Service Advisor Devin Prediger explained to us that there is a hidden brake line above the master cylinder that only Land Rover knows about and regardless of what we did at our shop, we would never be able to bleed the system 100%. Devin explained to us that all we were looking at was a standard brake flush. We authorized the work and patiently waited for the work to be completed. This is where our nightmare begin. A couple of days later we received a call from our new service advisor, Stan Bujnowski. Stan wanted to know specifically what our process was in removing the calipers and reinstalling the calipers. He asked this on the basis that he was just trying to see if anything was out of the ordinary, we sent him our process, he replies that we permanently damaged the brake hoses because we crimped them. This caused a restriction the flow and is the source of the ABS codes. This would cost us $3,287.96 to replace. Forget the fact that these are steel reinforced rubber lines that are engineered to withstand over 8000psi, which is far more pressure that one can generate with a plastic tool and normal grip strength. They are selling brake hose lines for $700.00 with a wholesale discount, charging $80.00 in brake fluid and charging $219.00 for a brake flush. This puts the cost of installing the lines somewhere around 2200 dollars which would put their hourly labor cost at a well over 1K an hour. I kindly refused the recommendation and asked them to bill us out for the work done. $80.00 for new brake fluid and $219.00 for a brake flush plus tax. Our work order states that the brake flush was successfully completed by Range Rover (despite the flow restrictions to the lines) Leak test was successfully passed and range rover recommends new lines because the abs codes cannot be cleared. We brought it to another shop the following Monday and this shop was able to fix the car in less than 45 mins. We were told that the car was not put in service mode prior to doing the calipers. We wouldn’t have been able to do so regardless because only Authorized Range Rover programs can put their vehicles in service mode. Immediately after the new tech put the car in and out of service mode the ABS lights and brake pedal feel came back, we put the car through a proper drive cycle and all is good. Putting the car in Service mode should be STANDARD OPERATION PROCEDURE for a dealership, which means either Range Rover of Glen cove employs incompetent technicians or they are straight up lying about the services they are performing on your vehicle. Either way STAY AWAY from this dealership there are far better charities you can be giving your money away to.
-
November 2021 by Jolanta Baran
Always available, professional and reliable.
-
October 2021 by Daniel Tully
Matt Thomas is a fabulous sales person who listens to what you are looking for. We will absolutely use him in the future and recommend him to all of our friends!!
-
September 2021 by Mike Yeroushalmi
The operation is extremely good and very cooperative. We been treated fairly and well educated with the products. Thank you DJ
-
January 2021 by Carlos Barralaga
(Translated by Google) Bright(Original)Luminoso
-
November 2020 by Tom Zito
Right from the start it was a great experience salesmen David James was great had a chance to deal with Ray the sales manager and he was reasonable and helpful made me feel like we knew each other for years down to earth good people.
-
September 2020 by JSciarrillo
Sales and service departments are great. Staff is amazingly friendly and cater to your needs
-
August 2020 by Renata Renee
Great team at JLR Glen Cove! The drop off was quick with a loaner waiting and the pickup was even quicker! Great staff, friendly and professional, I will be back!
