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September 2023 by Ashtah Das
My car was vandalized and these people made that experience not nearly as painful as it could have been. Brian communicated along the way every thing that was going on. They also all tried to help come up with alternatives when we ran into issues. Also a lovely group to chat with.
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September 2023 by Tim LaFave Jr
I was referred to Brian at West Herr Auto Glass on Millersport directly from my salesperson, Justine (sold in 2019), at West Herr Nissan Williamsville. He managed to turn a 2-3 wait time over Labor Day weekend for delivery of two window glasses into about 5 or 6 hours.Both passenger side windows were broken by an idiot who stole my girlfriend's purse (wallet, cards, cash, car keys, house keys, etc) the night before. We managed to locate the keys (minus car key fob) in a roadside bush 3 miles away using her airpod locator app. Filed the usual police report and so on.Brian was great. The repairs were done within an hour and a half. Both windows completed. Minor hiccup with the front window I discovered while driving half mile down thr road. It wouldn't automatically raise/lower as designed. Thinking it was likely a simple fix, I returned. Stated that I was already a "return customer." One of the techs showed me the quick way to reprogram this feature (press and hold the button for 10 seconds when raised and then 10 seconds when lowered) and all was well.Made a rough day go a lot smoother.
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August 2023 by Kerri Nowak
I can’t speak highly enough of West Herr Auto Glass. Brian and Michelle went out of their way to make sure I had a great experience getting my glass replaced. It’s rare to find customer service as exceptional as theirs.
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May 2023 by John Wehrfritz
Brian provided great service, and my window was replaced right away.
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April 2023 by brianscott evans
This place is amazing. They install glass super fast and are always friendly. Especially the 2 guys behind the counter. The tech are fast and do great work I would definitely recommend this place for any and all auto glass repairs!!
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February 2023 by Daniel Schaw
They fixed my window, and I was on my way before the appointment was scheduled to begin! Thanks that's service!
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February 2023 by Matthew Mackes
Had a great experience. Not only did they have the replacement glass in 24 hours (two doors) but they installed it in less than an hour, and the price was right.Service: Auto side window replacement
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October 2022 by Bob Stevens
Brian helped get the glass and my appointment as quickly as possible, and Charles did a great job with installation when I got there.
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March 2021 by Nicole Iverson
Jerry was a great and hard working salesman. He listened to me , heard me and delivered exactly what I wanted at the price I wanted. Excellent customer service all around great service. I recommend them 100% Ebony Swain will never get a truck from anywhere else. West Herr is stuck with me?
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March 2021 by Jennifer McDonald
Kyle and Brian were so good to work with in buying my vehicle. Great personable staff. Felt no pressure to purchase. Would definitely refer a friend or family member for their next purchase or lease. Thank you all.
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March 2021 by Evette Spencer
I've leased vehicles for MANY years with West Herr and I've had good experiences every time!! Brian H. was my sales rep and was able to get my Dad into a Ford Escape and my daughter into a nice used car!
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March 2021 by Vic Strauss
Ryan stuber sold me my 2018 Jeep compass Trailhawk and he & west herr were awesome. Not pushy, & genuinely wanted to help me out. Made buying a car exciting and fun as it should be!
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March 2021 by Amy Boyer
Zach and mike were great at west herr Ford of Amherst.They were vert professional and patient.Hannah was also great
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February 2021 by Kevin Tate
Jason Jones was great. He found me a truck that checked all my boxes for things I needed. Will definitely be back
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January 2021 by Tiffany Huncho
Dave was the absolutely best that I ever experienced! I , Cynthia will never forget him!
