West Herr Ford Lincoln Service and Parts is noted for its beautiful new facility. Reviews mention a clean waiting area and restrooms. Experiences vary, with some customers reporting quick and speedy service in the quick lane, while others experienced delays in communication and repair timelines. The customer service is frequently described with high praise, cited as unrivaled, with staff noted for being thorough, knowledgeable, and going above and beyond. Many customers express trust in the necessary and well-done repairs, leading them to return and highly recommend the business.
I couldn't get my service advisor to call me back and let me know what was wrong with my car it was there almost 2 weeks of course I had a loner but I wanted my car back
September 2025
Resolved the issue and the service advisor Chris kept me informed throughout the process..
August 2024
Using the quick lane was relatively quick and speedy, only had to wait 60 minutes for a new tire to be installed, clean waiting area, clean restrooms.
