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December 2023 by Ed and Nannette German
Recommend staying here: YesRoom ****Location *****Staff *****Front desk employee Nani was very kind and helpful.Overall great!Pros: Comfortable and clean room, fine breakfast.Cons: Wifi sometimes drops the connection; no french vanilla creamer.We look forward to staying here again in the future.
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September 2023 by phrotojoe
Very clean rooms,very nice people,we'll be back again.Well we came back again and you can not beat this hotel,super clean,great breakfast and the staff is awesome,best Quality inn we've ever stayed at,see you again in 2024.
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August 2023 by A Matcow
Clean comfortable stay. You can tell this hotel is under really good management. It's and older hotel but it's up kept well. Staff was friendly. Free breakfast and location is prime. Less than 3 minutes from multiple fast food, restaurants, Wegmans and Walmart. Would have no problem staying here again.
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July 2023 by Undefined Silver
A little pricy for the time of year $220/room but it was convenient for the need for one day. Rooms are clean, beds are clean with fridge, microwave. Breakfast was included and good. Easy parkingRooms: Rooms are clean and neat. Bed is comfyFood & drinks: Breakfast was well done and included. Eggs, sausage, bagel & yogurt to name some of the food
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July 2023 by gary h
Generally good but... Shower plumbed backyards, couldn't get cold water from sink, swipe card key operated intermittently- and is that a faint smell of toilet overflow in the hallway? Gret beds, great pillows, quiet AC, excellent breakfast.
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May 2023 by Kathleen Miller
The staff are the nicest people! Every single one that we came into contact with. The rooms are clean, roomy, it was quiet and the shower water pressure was wonderful! They do need more powerful fans in the bathroom but other than that we enjoyed our stay! Also, breakfast was good too.
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February 2023 by Jessica C.
The manager at the Geneseo location has been very understanding with my family needs. They treat you very kind and welcoming. It has been a blessing to stay here where the people who work here are so generous and warming. Thank you Quality Inn.
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January 2023 by Michael Chen
Stayed in this hotel over the Easter weekend. Genuinely the nicest staff on the planet, getting us rooms on quick notice and helping us with travel arrangements the following day. Breakfast was hot and classic continental, and the rooms were clean. Cannot emphasize enough how nice the staff were, I believe the manager Amy also helped me search for a watch that I had lost. Unfortunately, I forgot the name of the lady who checked us in, but she was very friendly and helpful as well. An amazing hotel and would stay again.
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January 2023 by Christina H
HORRIBLE stay. We got put in this hotel by our insurance company because the water pipes in our house busted on 12/24/2022. We checked in around 8:10pm and as soon as we parked we had a woman yelling at us (with 2 small children in our car) that we were parked in a handicapped space. We weren't, and even if we were, my daughter is DISABLED. She continued to follow me every time I went outside to talk to me. I finally had enough and went down to the front desk. I was told (by a large, bald headed man at 11:50 pm) that he didn't know what to tell me and that they had cameras but I should've said something earlier exactly after it happened (only 30 minutes had gone by since my last encounter with her) he refused to give me a higher ups information and instead said someone else would be at the front desk in the morning (Derek) and that he could deal with it and I was just trying to get him in trouble. My concern was not getting baldy in trouble, my concern was for the safety of my 2 young children and dog after this woman told me she has an aggressive Rottweiler and that my dog and kids would "be a problem". UNBELIEVABLE. Merry Christmas. If you're going solo, great, but if you have kids or pets DO NOT STAY HERE. Go next door to the Hilton. I would've, but unfortunately they were booked. This place is not about customer service for families.Safety: If someone bothers you and you don't report it the minute it happens, they will not do anything about it. I kept getting told "I don't know what to tell you" by the bald headed man who worked 12/24/2022 at 11:49 pm.
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January 2023 by Lacy Galton
Staff was AMAZING, Especially Becca I called the hotel after a long stressful day of being displaced from our home and shemade us feel sooo welcomed. Rooms & bathroom clean.. definitely would stay if I had too.
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January 2023 by Jing Li
Just got a chance to complete the review. This quality inn really impressed me so much. This is the most memorable hotel I have ever stayed in my life.A group of us were going to Toronto for a Christian conference during Christmas 2022. However we were trapped in the area due to the worst storm in ten years in buffalo.We had to stay in the area for two nights. The whole time we were in this quality inn was pleasant. The staff here were amazing and so welcoming. Room was clean and comfortable. Friendly and helpful front desk, breakfast was yummy. Really made us feel at home.We arrived in the evening on Friday 12/23. Derek was at the front desk, he was super friendly and welcoming. He let us stay in the breakfast area and enjoy hot beverages. One of our friends car was stuck in snow and was in danger. We lost connection with him. Derek called the sheriff in local county for us and finally our friend arrived safely in the hotel and united with his family. Derek went above and beyond to help us. We are really grateful for him. The next two days, we pretty much stayed in the hotel and joined our conference online at the comfort of the quality Inn. The breakfast lady greeted us and even brought us bottles of water. It really warms our heart for the little actions from the staff here.We left Sunday morning and this is one of the few times that i actually wanted to stay in a hotel longer. However, we still wanted to join our conference in person, so we left for Toronto.This was such a memorable trip and we are so blessed to find this quality inn.Thank you Derek and all the staff in quality Inn.