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October 2024 by Beth
Excellent Vet! I couldn't be happier!
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October 2024 by Felicity Tiberi
we are very pleased with this vet. we initially started coming here when we lived in geneseo while college students and now we have moved away but continue to take our two cats here. it is easy to get an appointment and they are flexible with times. multiple times i’ve had to reschedule and they have been very accommodating. also responding well to an emergency situation which ended up being okay. we are so thankful that these vets are still able to treat our kitties
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October 2024 by Christy Turpyn
Found this place because they saw exotics. Went back for my dogs since they were fine with the rabbit. Not satisfied with Dr. Marr or the customer service and speed of care at the establishment. When I tried to write a detailed review I got a letter threatening to sue me so this is all I can say.
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August 2024 by Lauren Gurnett
My experience with Genesee valley is far from over, but I would be remiss not to leave an "as we go" review.
The level of expertise, care, and compassion is unrivaled. I had Had animal partners of all shapes and sizes and many different veterinarians... Dr.Marr and staff have been nothing short of angels.
Thank you all so much.
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May 2024 by Kay Walkley
DR. JAMIE GAVE OUR SWEET ROCCO THE BEST CARE AND SAVED HIS LIFE. WE ARE TRULY THANKFUL . KAY
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April 2024 by Patricia Semmler
Great Equine Care
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April 2024 by Kristie Haigh
Dr. Marr is amazing!! She has gone above and beyond for each of our dogs!!! She knowledgeable and thorough. We HIGHLY recommend her!
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October 2023 by Emily B
Very helpful
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October 2023 by Sharlene Vanderbrook
Really great experience, as always!
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October 2023 by Vicki Rose
The staff is friendly and accommodating. They are patient dealing with my difficult cat!
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October 2023 by Paola Nunez
My dog has been coming here for about two years or so the staff has always been really kind to me and my dog. We usually just go for yearly visits or vaccine boosters so I’m not really familiar with all the vets I know we saw a different vet last time we were there (a few months back). We were there yesterday and my dog was treated by Dr. Marr i expressed to her that I thought Marley had a uti due to strong urine smell and frequency and i wanted them to do a urinalysis. They did a urinalysis and a ultrasound about 10 minutes later they came back saying they needed another urine sample because whatever reason I said sure after waiting about 15 mins Dr. Marr came back in and saying they couldn’t get the machine to dilute Marley urine because they didn’t have enough urine and her urine was very dark she wanted to keep her for a few hours to give fluids and try to get another urine sample which I expressed my concern on what was going to be the estimate for all of this because she was just throwing things and treatments at me and before doing anything I wanted to know how much was everything going to be. Everything was coming out to 400 and something and there was charge of 32 dollars for fluids so stated well that is a bit crazy i will take her home give her water and bring her back with a full bladder to do the sample they ended up giving me a cup to collect the sample myself and bring it back. I was unable to bring it back the same day but i was planning on bring it the following day after work (which is today) but I received a message from the office stating Dr. Marr said I will have to bring the sample back within 24hr to be free of charge mind you I already had paid 55$ for the urine so technically it was not free or charge. I Wrote back to the message saying it was not my fault the machine couldn’t read the sample or whatever the case was and that i will be there by 3:30p and if that was an issue I will need a refund for the urinalysis that I already had paid for. I didn’t received a text back so I called at 3 to make sure I can still bring the urine. Dr Marr got on the phone which she was the rudest most unprofessional physician I’ve ever encountered in my life and proceeded to say that she was doing me a favor by running the urine because my dog is very sick. I said I’m sorry to cut you off but you’re not doing me a favor i paid for that and she said i need to fix my attitude because I continued to say it was not my fault her machine couldn’t read the urine long story short she said they will be sending me my dogs records over so i can find elsewhere to go and hung up on me. So now I don’t get my money back for a urinalysis that they charged me for and their machine couldn’t read. Dr. Marr go take some customer service classes because clearly your education doesn’t make up for how unpleasant you are.
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August 2023 by Kevin Koss
We’ve been taking our two Gordon Setters and cat there since Dr. Gene retired and we’re very satisfied with the care we’re seeing with our pets.
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July 2023 by Jessica
They are always kind and considerent with me and if I have a question or concern they are right there on the phone and ready to listen anywhere else you go they are quick to listen and judge but they hang up on you and you they don't have the time to talk they answer the phone and hang up to quick at least Genesee Valley veterinarian is listening and making sure that your pet or family member is Safe and comfortable and always happy living the great life
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July 2023 by Elaine Gilbert
Dr. Marr seems knowledgeable overall in the physiology and science of disease progression in animals, however speaks to you like she’s reading from a text book with no soul or empathy. Her bedside manner is extremely lacking. I was in tears, in the middle of asking a question and she looked at her watch in frustration, saying our appointment is long over. I will be going elsewhere for this pet and future ones.
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May 2023 by Melissa Fires
This place is horrible, they have no bedside manner when it comes to putting an animal down... they are rude and extremely judgmental.... and if your not careful and have an old animal say barn cats they will call the humane society on you... I wouldn't give this your business there are soo many other vets that actually care for animals and people... and when ur animal is dying they ask to do more blood work to make more money! They have gone downhill since the lady vet took over!!
