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August 2024 by Kristen C
I had my bridal hair/make up done here for myself and 8 others in my wedding party on June 29, 2024, and we were done 1.5 hours LATER than they promised we would be. I lost out on time I already paid for with my photographer and videographer, and got off to a late start for my wedding day. Expressions Salon and Spa made my wedding day more stressful than it had to be, unfortunately. I do not recommend. They also lied to us about being the only customers in the salon, and did NOT do everything they could to speed us along. Do not choose them for such an important day.
They originally assured us we would start at 9 am and be done by 12 pm. A week prior, they called me to confirm everything. I asked about making sure we’d be done by 12:00 so we could be back for photos. They said we would be done by 11:00 am since they had so many artists working on us. Perfect! So I had my photographer and videographer come an hour earlier than originally planned. The owner, Ginny, also told us over email that we would be the only customers in the salon, aside from possibly a massage customer. However, the ONE make up artist had some other appointment that morning and did not even start on us until 9:30 am. She had 9 women to do make up on, including the bride! At the end of the morning, all hair was done but the MUA still had 3 girls to get done! I have no idea how she thought she could do 9 women’s make up in 1.5 hours. Our whole party did not finish until after 12:30, over 1.5 hours LATER than they said we’d be done.
We were not the only ones in the salon: plenty of people getting hair cuts and colors. I even heard one customer getting a haircut tell Reid, the other owner: “thanks for squeezing us in”. I was so mad!
We asked if they could please get someone else in there working on make up so we could speed it along, since we were already late. They said no one else could do that. However, Valentina did my bridal make up trial when the original make up artist was out sick. I’m not sure why she couldn’t start on make up to speed it up. She told me at my trial that all stylists can do hair and make up, but that is not how it went on my wedding day.
We asked them for a refund of my deposit since they made us late and we missed out on time we already paid for with our photographer and videographer. They gave us back 30% of my deposit ($60), but that was just to shut us up and make us go away because they said in an email on Monday that they will be charging my card for the full amount of my services, and would only apply $140 of my $200 deposit to my final bill since I already received $60 cash at the salon (meaning I did NOT get any sort of refund).
Expressions salon and spa made my wedding morning more rushed and stressful than it had to be, unfortunately. They made us late for photos. I did not feel like we were the priority for them that morning. Do not choose them for such an important day.
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August 2024 by Lisa Wasson
I have been coming to this salon for 4 years and I can say hands down that my hair is done exactly the way I want it, I receive compliments all the time on how nice it looks. I love Ginny and Reid. I look forward to my appointment which is every 3 to 4 weeks and I feel comfortable and relaxed as you should when you are getting your hair done. They are kind and professional. They make you feel special!!
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August 2024 by Katie Churnetski
We were a group of 9 that came here to get bridal hair and makeup done for my sisters wedding and unfortunately we had a disappointing experience with our service.
The makeup artist arrived late which was frustrating on its own because 9 people needed makeup done, but it was compounded by the fact that the salon was busy with other customers when they told the bride we would be the only ones in the salon! This poor management meant that we ended up running late for the rest of our planned day and missed out on time with the photographer for the getting ready pictures back at the venue.
I expected a much smoother experience, especially on such an important day. We tried to get some sort of compensation back because my sister missed out on time with the photographer and videographer that she already paid for. They did next to nothing to make the situation right for us. They couldn’t even get another person to start working on our makeup while we were all just waiting around.
Overall, the service did not meet my expectations and added unnecessary stress to my sister’s wedding day. I would not recommend.
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June 2024 by Alexandra Jasinski
I had scheduled hair and makeup for my Bridal party and myself. The staff was so sweet and made us feel very welcome. I really appreciated the accommodation for 09:00am to ensure we were ready for photos. The products used smelled fantastic, our hair stayed in place, and the makeup was enough to highlight everyone's natural beauty/hide any acne or trouble spots. If anyone didn't like something (ex. hair pin sticking in the wrong place) we were encouraged to speak up! I strongly recommend coming here if you have an event in the Geneseo (or nearby) area.
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March 2024 by Abbey Store
It was extremely disappointing! I had requested henna tinting when I called, instead I got brow tinting. I will be looking for a different salon to get them done.
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December 2023 by Ramize Hyseni
Amazing place. The layout, the staff and products they offer are all top of the line. Highly recommend it.
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October 2023 by Bre C
Friendly service. Relaxing elegant atmosphere.
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August 2023 by Heather Glover
Beautiful place amazing people.
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August 2023 by Lisa Wells
Fantastic stylists!! Great service!
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August 2023 by Barbara Davis
Excellent service and very professional staff.
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August 2023 by Saragrace Friday
Excellent lash tech
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August 2023 by Mimzstaytruu
amazing atmosphere and super sweet talented workers , definitely going back for more services
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August 2023 by Chelsey Muskopf
The ladies at EXP made my wedding day the best it ever could. They supplied snacks and drinks for my bridal party. They were efficient and did a BEAUTIFUL job on myself and all my girls! Not only did my hair look AMAZING by Reid, Shea did a BEAUTIFUL job on my make up! I will always go to EXP for my hair, skin, lash and makeup necessities! Ginny came to the rescue when we couldn’t get my 100s of buttons done on my dress. As a bride I trusted these ladies with my whole heart. Forever grateful for them.
A few months later I returned to EXP as a bridesmaids in a friends wedding and once again these ladies did not disappoint.
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August 2023 by Amanda Saravullo
I used Expressions Salon and Spa on my wedding day for hair and make up services. Reid was an amazing presence on my wedding day. She was professional, on time, and made me feel stunning on my wedding day. I would recommend EXP for any bridal service!
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August 2023 by Sarah Huynh
Reid is amazing!! She’s been doing my hair for the last year and she never disappoints me. I would definitely recommend her for any color services, styling or haircuts!
