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March 2023 by Google user
The manager has been more than amazing. He patiently took us through the stressful process of giving up our home button for the new iPhone 14. It was great working with him.
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March 2023 by Joel Kass
The manager has been more than amazing. He patiently took us through the stressful process of giving up our home button for the new iPhone 14. It was great working with him.
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March 2023 by Denise Kass
It has been a pleasure working with Travis at the Verizon store in Roosevelt Field. He was calm, friendly and so knowledgeable. He made giving up my older button Verizon phone easy. I really recommend paying a visit to this location and working with Travis.
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February 2023 by Tom Heiss
Natasha S thinks outside the box, goes the extra mile, and is a knowledgeable problem solver. She makes the customer feel confident that the job will get done right.
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December 2022 by judy joszef
I went to the Verizon store at the Roosevelt field mall and I was extremely lucky to have Travis Simon. I had a lot of issues to deal with and was so patient, knowledgeable, and helpful!! I bought a new Apple iPhone and an iPad. He taught me how to use them both and helped me set them up. Although I don’t live that close to this Verizon I will definitely come back to this store so that I can deal with Travis in the future!
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November 2022 by Jeanette Bhuiyan
I walked into Verizon today. Travis had 5 customers and he was so professional! And amazingly multitasking he had attended to all of us at the same time. With a smile on his face and pleasant as can be. He is the true epimaty of what customer service is. Ty for helping my daughter with her new phone!! Definitely a great asset to the Roosevelt field location!!!
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September 2022 by Steven Joseph
Excellent Service! Thank you to Travis for helping me switch service and preorder my new phone! Can’t wait! Again Travis your the man :)
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May 2022 by Lindsay-ann Williams
Hire better staff ,that actually likes to help customers & leaves the garbage attitude at home
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April 2022 by vanessa dubuisson
I recently visited this location and had a couple of questions because I’m honestly so over t-mobile. I was greeted by Natasha who was very attentive the entire time, such a lovely girl. She gave me information on a plan I was looking into and promotions that would benefit me. I will for sure be coming back to switch phone services with this young lady very soon !
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April 2022 by Yuliana Martinez
I visited the store last week and I had the pleasure to work with Erika. I had so many questions and she was able to navigate me into the right direction. I was able to get a new phone and also save on my monthly bill. Extremely grateful !
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April 2022 by Isaiah Mayers
i came in the store with a purpose to upgrade my iphone from an x to a 13 pro. nothing more nothing less. the worker natasha did just that for me she did not try to sell me anything i did not need and i was in and out of there in abt 30 mins. great customer service from her.
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March 2022 by Joseph
Garbage staff, very unhelpful to my wife. Did not explain everything to her before getting her to sign on for a new phone and alterations to our current plan. I thought places like this were consigned to the trash heap of history, with most stores these days being helpful and transparent.Nope, not this place. Do not come here. They will lie and cheat you by either omission or outright ignorance - hard to say which is really the case here.
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March 2022 by JULES ED LUPOWITZ
Erika Holguin, Assistant Mgr at the Verizon store in Roosevelt Field Mall was sharp and quick in resolving my issue. I had previously called Verizon, was on the phone for over six hours. They even advised I call Apple who could not resolve it. But this employee, Erika realized an issue no other rep understood. The problem was my voicemail just was not working. Regardless of how I logged in or rebooted the phone; nothing worked. What was the problem? Simple, according to her: RoboKiller, an app I previously deleted because it didn’t work well. But the voicemail wouldn’t delete. That was stealing all my normal voicemails. We worked together and deleted it. She was professional and apparently more than qualified to handle serious issues. Thank you, Erika & Verizon of Roosevelt Field Mall.
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March 2022 by Cindy U.
The service was AMAZING by Kenneth at my home in Garden City Park. Not only did he come early he was very informative every step of the way. Being that I'm getting the latest devices coming within 3-5 business days he explained to me all the pros on the newer device. Politeness and all smiles. Service like this needs to be recognized by the management department and should be rewarded for he made me feel at ease and was very patient. All work finished in less than an hour. Absolutely an amazing job. Thank you very much Kenneth. Your services are greatly appreciated. Stay safe.
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January 2022 by Kaleim Reid
I've NEVER met a bunch of employees that were so incompetent. Dont wast you're time here. Go to the one thats right outside the mall near the fedex
