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April 2024 by Joeli Tejada
Nathaniel customer service is horrible, make you feel like like you are in a free market begging for food. After purchase a bag, I asked him for a dust bag and he went back “supposedly” and return in a Second and said no we don’t have no dust available “Really”. After spending your money they are not willing to give you a dust bag, even cheaper branch treat you better and have better hospitality than them. Stay away.I returned the bag right there and went right to Nordstrom and buy the same bag, better customer service and with a Dust Bag.
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March 2024 by mayra Pena
Went to Tory Burch Today and had great customer service with Marcela!? Loved her would shop with her again. Sweetest Girl Ever
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December 2023 by G Saldana
Customer service is horrible. I understand it’s probably commission based, but don’t put others to the side who aren’t purchasing. I had to do a return and the lady had me waiting 20 minutes standing by the register while she made 3 sales before finally getting to me, I was going to exchange it for something and buy more things but honestly their lack of care put a bad taste so I left instantly.Soho location has been the best experience yet.
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August 2023 by Danielle B
HORRIBLE CUSTOMER SERVICEI went to purchase a pair of flip-flops yesterday around the afternoon. The store was not crowded. I spoke to a female sales associate regarding a pair of sandals, they were not available in the store. She offered to have them shipped to the store or my home I told her please ship it to the store as it's easier for me. 10 minutes go by and she made a mistake and shipped it to my home. I said it's OK no problem I'll be home all day that day. It's fine don't worry about it. I checked my email and I see that she did not add the apartment to my address so I guess I won't be receiving the shoes.I will be calling corporate , for the inconvenience
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June 2023 by Danielle Godley
I honestly never leave reviews, but I had to after such a wonderful experience. Jeff and Rene couldn’t have been more welcoming or helpful. I highly recommend coming here to shop.
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April 2023 by Kristen Singh
Unfortunately this store ship sank once their old SM left (Amanda) they were such a happy staff and very welcoming . It’s so sad to see such a great staff energy drained out . I’ve visited the store recently and I was very disappointed ! New SM seemed as if she was on some type of drug assisting me. Kathy was the BEST sales associate followed by Jennifer & Kiara . I wish the staff all the a best BUT they need a new leader to lift their souls back up .
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March 2023 by Damion Gordon
Nicole went above and beyond helping me to find a sandal for my mom .. she’s perfect
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January 2023 by Greg Abrams
Great variety, will have to come back with my wife when we have more time :)
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December 2022 by Cathie R.
I purchase many shoes from Tory and also receive gifts of shoes within a year two of my espidrills shoes fell apart just aweful . I contact the store and the customer service they told me they can't help and won't help me. I paid a lot for the shoes and for them to fall apart within a year is just terrible will not and never buy their shoes
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November 2022 by steven alvarez
I Bough a purse for my wife, and after two months, it was peeling off on the corner; take it to the store to see if they could fix or change it for another person.They were charging me to fix it.Not good; so disappointed with this brand.
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October 2022 by Malika Baksh
This was such a wonderful experience! I accidentally ordered the Ella tote with a shiny patent on the front instead of the matte finish. I went into the store to exchange it. A kind young lady by the name of Jennifer assisted me in exchanging my bag for the correct one. She even gave us refreshments(cold waters) as we waited which was so sweet. She went above and beyond in terms of customer service and even showed me other ways to make use of the bag as a teacher. Thank you for such a wonderful and pleasant experience in your store.
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October 2022 by Isha C
One of the worst experiences ever! I have been to this location once before, and even that wasn’t the most pleasurable experience.First of all, we had to wait about 20 minutes outside the store to even be allowed in. No one even acknowledged us waiting for the first 5 minutes of waiting. Eventually, when an associate did come up to us, she said, “we want to make sure we have enough associates to assist each customer,” which I am sure was not true because as soon as we were let in, there were more associates in the store than customers. Pathetic!I believe they did not want more customers in the store because they think people will steal if there are too many people inside. Meanwhile, everyone was in the back side of the store, and I could have opened the rope and stolen whatever I wanted to in the 20 mins that I was waiting.I had originally spoken with an associate beforehand to see if they were able to send a pair of shoes I wanted from a different store. When I got to the store, the same associate reassured me that I will get a link once she completed the paperwork and the link will explain the process of ordering the shoes from the other store. I never received that link either.Thanks for nothing.
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July 2022 by Jen S.
Yaaasss. I went shopping today and had a VIP experience. I had the shoes I wanted pulled for me and champagne in hand... let me tell you... I will absolutely be back. The two sales associates were fire . Got my shoes and maybe a little extra...
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April 2022 by CC Strong
Nice shop, inventory is ok. Staff is nice. It's always nice stopping in and browsing. I never brought too much here. There are bigger store locations where you can buy handbag, shoes, jewelry, scarf., hat, and and outfit if you desire all to match. Here you can find what you weren't looking for but stumbled on something nice anyway. You know what I've brought gifts here. Yes gifts are great at this location. Yep. Very nice
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January 2022 by La Belle Dana
One of my favorites and I don’t have many. Every time I visit this boutique, I always have an amazing experience. All the associates I’ve encountered are very helpful, patient, friendly and accommodating. I’ve visited with and without my children and never experienced any issues.
