-
December 2023 by Delores Toles Gaspard
Anna was great - she did my facial and a body scrub
-
July 2023 by A M
If you want a spa experience for mani pedi Do not waste your time. I walked out. It’s not a spa. It’s a private room no spa experience. They don’t even offer callus remover for a pedicure. It’s not a real Nordstrom Spa. At least not what it was before Covid.
-
May 2023 by Barbara Armstrong
I booked this facial about 1month ago. The day before the spa called to confirm and I called back that evening and left a voicemail that I would be there. When I arrived I was greeted by the aesthetician. In my experiences in the past when you are having a treatment the aesthetician will go over what treatment you are receiving and what it includes. This did not happen and I should have realized that there was a problem then. She began the facial and the double cleanse and exfoliation, extractions (minimal), hydro jelly mask and neck and shoulder massage were done. I was then told the service was complete. I look at my watch and the service was completed in 45 minutes and the ultrasound machine and the oxygen machine were not used. When I went to the register I told the cashier that I didn’t receive the complete facial. She told me the oxygen machine was not working. I saw the ultrasound machine in the treatment room so I’m not sure why that wasn’t used. I don’t understand why no one told me that these would not be available for use during the facial. I would have either chosen another facial or came back another day when the machine was available. I asked to speak to the manager and she discounted the facial by 35.00. The facial was also supposed to include a Try Me Kit of Kate Somerville products but that was not available and I was given other products (not Kate Somerville products). It was a disappointing spa experience.Nordstrom responded with same response they always do that they will share this feedback with the team but nothing changes.
-
March 2023 by Barbara B.
Spa Nordstrom - Roosevelt FieldAdd a photoSpa Nordstrom - Roosevelt Field3.0(19)Spa in Uniondale, New YorkClosedOVERVIEWUPDATESREVIEWSPHOTOSABOUTGoogle review summary543213.0(19)ReviewsAllpressure3Sort byMost relevantNewestHighestLowestBarbara Armstrong2 reviews·1 photoa day agoNEWI booked this facial about 1month ago. The day before the spa called to confirm and I called back that evening and left a voicemail that I would be there. When I arrived I was greeted by the aesthetician. In my experiences in the past ... MorePhoto 1 in review by Barbara Armstrong Stephanie Johannsen3 reviews7 years agoWent to a Nordstrom spa for the first time and will never go back! I am new to the area and chose Nordstrom for a deep tissue massage and manicure because I thought it would be a safe, reliable choice to get quality service. Boy, was I ... More2kelli fisher4 reviews4 years agoI would not recommend. I got a manicure here and the room was a little dirty and dusty and for the price and "Nordstrom" name I would of thought it was going to be a little more high end. I get a better manicure at my whole in the wall nail salon and better service.1Spa Nordstrom - Roosevelt Field (Owner)4 years agoThanks for taking to share your experience, Kelli. We very sorry that your visit did not meet your expectations. Please know that your note has been shared with our teams. -Zelinaadalcy quintin13 reviews3 years agoYou pay for one hour $75 and they put you 30 minutes to soak your feet and 30 minutes for the massage. The woman was way too strong. No opportunity to relax. I left a tip because I know she need it.2Spa Nordstrom - Roosevelt Field (Owner)3 years agoThank you for your review and for this feedback. We can certainly pass it along to our teams. -TashaBarbara Armstrong2 reviews·1 photoa day agoNEWI booked this facial about 1month ago. The day before the spa called to confirm and I called back that evening and left a voicemail that I would be there. When I arrived I was greeted by the aesthetician. In my experiences in the past when you are having a treatment the aesthetician will go over what treatment you are receiving and what it includes. This did not happen and I should have realized that there was a problem then. She began the facial and the double cleanse and exfoliation, extractions (minimal), hydro jelly mask and neck and shoulder massage were done. I was then told the service was complete. I look at my watch and the service was completed in 45 minutes and the ultrasound machine and the oxygen machine were not used. When I went to the register I told the cashier that I didn't receive the complete facial. She told me the oxygen machine was not working. I saw the ultrasound machine in the treatment room so I'm not sure why that wasn't used. I don't understand why no one told me that these would not be available for use during the facial. I would have either chosen another facial or came back another day when the machine was available. I asked to speak to the manager and she discounted the facial by 35.00. The facial was also supposed to include a Try Me Kit of Kate Somerville products but that was not available and I was given other products (not Kate Somerville products). It was a disappointing spa experience.Photo 1 of 1
-
October 2021 by Deidre W.
This is a lovely day spa. So far, I've been here twice. The first facial I received was with esthetician Kissee (spelling?) and the second with Debbie. The foot soak prior to the start of the facial is a lovely touch. Both estheticians were lovely and professional. Very relaxing.
-
June 2021 by Carol D.
i have not even gotten to my appointment yet, and already there is such drama and such poor training on the front end staff, that I feel they should be shut down
-
September 2020 by adalcy quintin
You pay for one hour $75 and they put you 30 minutes to soak your feet and 30 minutes for the massage. The woman was way too strong. No opportunity to relax. I left a tip because I know she need it.
-
September 2020 by T Bryant
They don't keep their appointments and are unapologetic about not doing so. Management is useless and also unbothered; clearly customer service is not their thing. I will find a different spa to spend my money at.
-
September 2019 by Andrea Allen
I went during the anniversary sale I had a pedicure and massage everything was perfect!
-
September 2019 by Mrs Whidbee
Fabulous simply fabulous
-
September 2019 by kelli fisher
I would not recommend. I got a manicure here and the room was a little dirty and dusty and for the price and “Nordstrom” name I would of thought it was going to be a little more high end. I get a better manicure at my whole in the wall nail salon and better service.
-
September 2017 by Orlando Tejada
I had the deep tissue massage, it was so bad I asked her to use her Elbo because I felt no pressure. Something else happened during the massage that was so bad, I'm not going to mention it, because I don't believe anyone is going to believe me.
-
September 2017 by Jo Jones
What is happening to Nordstrom Spa? I haven't been there for years but it was always my favorite...now these scathing reviews??? I hope these reviews are the exception not the rule. I need to buy a gift certificate but now I'm concerned...maybe the Spa is slipping??? i hope not...it used to be fabulous
-
September 2017 by Kat Ross
I've been here many times and it's always been a very nice experience. I make my appointments with Sharon when I go. She's great.
-
September 2016 by Emi Saponieri
Really a good place
