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December 2023 by linda reilly
I would like to share my positive experience. Cortney (I hope I have her name right, she is tall and beautiful) an employee at the Roosevelt Field Mall Fort & Oak epitomizes what wonderful customer service is. She is welcoming, helpful and upon my return a week later remembered me and what I bought. She is 100% present with all the customers who come through the door. It is very refreshing and I hope she is appreciated.
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December 2023 by Christina Bonilla
Terrible customer service here!!! Everyone i went up was annoyed when I asked a question. I asked to speak to the manager and her attitude was the worst of them all! I would literally rather waste my money attempting to shop online, even with all the returns, as opposed to buying things from this store. Lack of customer service will destroy loyal customers!
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December 2023 by Tanya Kay
My first experience shopping at Oak + Fort and I will def be shopping here again! I went over thanksgiving weekend and my experience was elevated by Jason who helped me with explaining the sales, double checked stock for my size, and was super friendly!
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October 2023 by Gianna Cassata
Amazing! First time in this store and was immediately helped by lovely Courtney. She was so kind and helped me so much. Very fast and easy customer service. Would definitely continue shopping there and recommended to others! ❤️
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May 2023 by Devashree Mehta
Received a damage item and requested a return. First they asked for photos in order to process a return , even though they say on the website that they accept no fault returns. I don't mind sending the photos but not processing the return till I sent them was a stalling technique. Sent the photos and they offered a 10% discount instead of a return. I told them I still want a refund. This entire process took a few days. Now they sent me an address and said I was responsible for return shipping even though I am only returning because of the defect.Would not recommend shopping here
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April 2023 by Younhee Choi
Love their products but the review is for this location only. Been coming here for years and always had good experiences with the staffs. But when I went recently, one of the staffs was nasty.Currently there is a sale going on and it's clearly stats that it's 50% off the sale prices. Even shows the reduction prices on paper all over the store. I bought two items and they send the receipt to your email. One item was 50% off sale price, the other piece wasn't. Some sketchy prices were marked. Went straight back and the staff just seemed annoyed and lazy to do any transactions. She told me the 50% sale was from the original price, which clearly wasn't. I complained and she didn't seem to care and told me to deal with it with the company and their marketing. So disappointed with her response and how she handled it.
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January 2023 by H Varne
Cheap cheap cheap. Bought a jacket for my fiancé and it was ripped. Materials that look nice at first glance but are obvious cheaply made for mass production. Have another jacket in stock and wouldn’t send it to me.. I guess for the better
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January 2023 by Andrea Leon
This store is absolutely the worst. If you buy online they probably won't have your size available, most things are only for pickup, and even then usually sold out.I made an online order and they didn't even send the full order.I do not recommend anyone buying from this store, save yourself the headache
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October 2022 by Diana Salahaldin
It was my first time going into this store, after seeking to buy something I saw online but as I opened the door, I got the weirdest stares from the sales associates (2 girls and I believe one of them had glasses) and they yelled saying they were closed in the rudest way possible in front of other customers. It was embarrassing and unnecessary to announce it in that tone. There were other people shopping & the mall closes at 9pm and it was still 8:15 so how was i suppose to know?Never going in again
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August 2022 by stephanie kwan
Unethical business with sneaky return policies. When purchasing online, and especially for items on sale, most items are NOT marked as final sale. However, there are extremely fine prints on their FAQ page that says any item purchased with a combined discount of >30% is considered final sale, hence, cannot be returned. Apart from unethical business practices, the materials and craftsmanship of their clothes are poor, despite their minimalist and trendy designs. For a similar aesthetic, Aritzia is a better business. Will avoid.
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May 2022 by Bryan Mejia
They're customer service is amazing for a small store & new management, ive been shopping here for years and for some reason every time i'm in therei notice that customers give employees a hard time & then want to come here & complain about it, when certain things are out of their control.I think it's due to customers entitlement or ego but the customers aren't always right!Especially when you're so being rude while the employees are still trying to give you the best customer serviceToday especially got on my last nerve how even after trying to help customers, they were still being bashed & mistreated.For something literally out of their control, that's just my opinion thoughRATINGS SHOULD BE HIGHER
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May 2022 by Judy
Their customer service is terrible. They make mistake after mistake and make you suffer for weeks.
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March 2022 by Cindy Santos
Beware of purchasing any items that are on sale. They do not label their sale items as final sale. They only put it in the fine print in the return policy. Overall it seems like a pretty shady business practice to me.
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March 2022 by Grace Spruce
I purchased a Sherpa coat that was a size too large and returned it. It was NOT a final item since it was one of the New items. I have a confirmation from USPS that they received my return since I sent it Priority mail with a tracking number. I have contacted their customer service a number of times. BUYER BEWARE: ! I have not received my $148 credit after 30 days. Also as another reviewer said, read the fine print. If your item is on final sale. They often do sales and discounts but they get you with final sales, no returns/no exchanges. Yes, its free shipping over a certain amount but if you return an item you are responsible for shipment. This will. Be the last time I’m buying from Oak and Fortl
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December 2021 by N Lynn
Very poor service attitude!
