At Lovesac, the focus is on creating comfortable and adaptable home furnishings. Their signature products, the Sacs and Sactionals, are designed to be washable, changeable, and built to last a lifetime. The company believes in providing furniture that can evolve with customers' needs, reducing stress and enabling them to live the life they love. Customers have praised the helpful and knowledgeable staff at Lovesac, particularly at the Roosevelt Field store. The buying experience is described as a pleasure, with the staff being patient, informative, and resolving any warranty issues efficiently. Customers who have not yet made a purchase also highlight the excellent customer service, with the assistant manager Buket providing amazing assistance and answering all their questions. The delivery of the Lovesac products is reported to be quick, within a week in one case. However, if there are any issues with the delivery, the store staff, like Brian, are quick to address them and ensure customer satisfaction. Overall, the Lovesac experience is highly recommended, with the Roosevelt Field store singled out as a great place to visit before making a purchase.
Great experience and staff! Customer service is amazing. We received our beautiful lovesactional very quickly. So happy with the purchase.
February 2024
Staff was very helpful and informative making this buying experience a pleasure. I also had a warranty issue I brought up to them as well and it was resolved no problem!
February 2024
Everyone at the store were very friendly and helpful and they answered all of my questions
