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February 2024 by MC
Manager Brando was very helpful and kind. Very nice and caring staff!!!
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August 2023 by Kylie (Alex)
I went there to buy a pair of doc martens. The Associates were friendly, and willing to help me out. Fernando and Carlea were especially very helpful with helping me make my purchase ?
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July 2023 by Newly Fleurimond-Jolicoeur
Best place to shop....Staff Caleb will definitely make you enjoy the experience there. He is very kind and attentive .
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September 2022 by Silas Glover
My Daughter !!! She loves to shop at Journey, but right from the beginning she was disappointed that they didn’t have the shoes she wanted…it was ok because the girl that was helping said she could order it & she could pick it up later…that was the last time my daughter saw her money because even though the girl work there she place the wrong address for the store that she worked……my daughter checked it later & we called the manager who assured us the mistake would be corrected…..the shoes was still delivered to the wrong address & someone signed for it(probably one of her friends)the shoes were gone just that easy, but for us it was so hard to get…..customer service told us they would investigate & let us know about their finding…..nothing…. After calling again they told us a check would be issued….that’s what they will tell you ever time you call…..First your name then a brief hold to act like they are doing something then coming back to ask you for your address…..I’ve giving the same customer service my address over 29 times & they still don’t know it…..we’ll never shop there again….Hope this will help you guys don’t order anything if they don’t have it get it somewhere else……
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September 2022 by Jenn Moves
Edwardo was very helpful. Lovely staff members. Come and shop here.
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September 2022 by Emma S
Really helpful and friendly staff!!
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September 2022 by O- o
Trendy sneakers for teens and adults
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December 2021 by Kevin Galindo
Horrible customer service, the male Caucasian manager is extremely rude and refused to help with a return they cancelled… insisted on me calling customer service for a check when I payed cash in store. Someone needs to train him on how to engage with customers and not give an attitude every other sentence. That would be cool :)
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June 2021 by Erika Sandoval
Great shoe selection. Prices are a bit high
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February 2021 by Jose A Lopez Jr
Great service.
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December 2020 by Joshua Duryea
Went in to buy my first pair of Doc Marten’s and the associate (I believe her name was Madi) was very kind and help explain to me how sizing could run big on Doc Marten’s boots. When I tried on a pair a size smaller than my regular size Madi went into the back and found a pair that were my regular size! Went with the smaller pair and Madi also taught me about how it will take a little to break the boots in! Will definitely be coming back to this location!
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March 2020 by Mandaar
Very helpful associates. Super friendly
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January 2020 by Lina T.
Learn some manners Zach. Hire ups should really re consider who they put into "management". 0 skills in customer service which is basically your job...oh and sales which you won't be getting from me. Exactly why I shop online lol.
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December 2019 by Stuart L.
I will never ever shop nor advise anyone to shop in this store. I went in with my kids to buy them some Timberlands. At checkout the salesman, Zack, asked for my email with the purchase. I very politely said oh no thank you. I'll just buy the shoes. He then says to me well without giving us your email you can't return them. In disbelief I said you mean if I have a paper receipt but don't give you my email I can't make a return. He says yup, company policy. So I said no thank you, I'll just buy them at Zappos. As I turn to walk out the door, I hear Zack call me stupid. I turn back and ask him to repeat, and he does so. I intent to file a formal complaint with the better business bureau and of course with the manager and owner of this location in Roosevelt field mall.
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July 2019 by Dianca Fernandez
(Translated by Google) Very good(Original)Muy bueno