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June 2024 by eric li
STAY AWAY from Hampton Appliance, I was sold a LEMON of a refrigerator. I purchased a showroom model Subzero and I thought I was getting a good deal since I would save some money and wouldn't need to wait the 6-8 months. But I was wrong, the fridge didn't work. Bob, my salesmen said since the fridge is in "showroom mode" and the compressor wasn't on, it's basically a new unit. Bob also said upon delivery, the unit will be packaged as if it came directly from the manufacturer.
When it was delivered, tape was wrapped with cardboard. The issue was removing all that sticky residual from the stainless steel. It took me forever.
I also paid close to $400 to have their guys install the unit and he failed to even recognized the unit wasn't working.
The technician came out on two separate occasions. First time to diagnose and second time to fixed. All in all, we didn't have a functioning fridge for three weeks. Good thing I had a second fridge in the house. The technician said the unit had oil in places where it's not suppose to be. The fix took close to five hours, I called out of work 2x and not to mention the tips paid to technician. I emailed Bob about my dissatisfaction, and his response was "OK thanks for the update". No apologies and he simply didn't seem like he cared. Bring your business where you're valued as a customer, not somewhere where they sell you non functioning appliances.
EDIT: in response to their post. IT’S ALL FLUFF. I’m still waiting for Bob’s email and it’s been weeks.
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June 2024 by Patricia Mchugh
I shopped for 12 months I went to the big guys I went to the little guys and then I landed at Hampton Appliance. I am so glad I did. I was greeted appropriately. I was left alone. I shopped I asked questions and I got direct answers.
I wound up ordering from them. They kept in touch with me. they delivered on time their delivery men were amazing and wonderful. I could not be happier with Hampton Appliance . At 68 years old, I have ordered many appliances for more than one house and this was by far my best experience.
Even when I had a small problem with the water dispenser inside my Bloomberg refrigerator I called my sales rep on Wednesday
He called me on Thursday morning and a repairman was here on Friday morning. Fixed no charge I was in awe!
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June 2024 by John Piesback Jr
Great experience with salesman Dave. Like the Mom and Pop business customer service.
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May 2024 by Charles Berlin
needed to replace a 60" stove in a challenging area of my kitchen
worked with David and purchased the stove from Hampton and tasked them with removal of the old stove and delivery/installation of the new one
before the purchase, They did a proper site survey to make sure that there were no issues (there were not) and then arranged the delivery
the delivery guys were fantastic as was the installer that they recommended
will never go anywhere else
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February 2024 by Alonzo B.
My response to this Chris I from Hampton's Appliance.. NO.. no furniture needed to be moved to bring in the fridge.. Your disrespectful delivery men put the new "refrigerator " on my brand new area carpet without asking or notifying they were going into my formal living room. You should consider talking to your valuable customer. I have no reason to lie.. I invested my time and my hard earned money and I wanted a success story. Instead of admitting how bad your service is you continue to LIE and make excuses. Your path of mistreatment of customers will catch up with you... For the record I have central air condition and it was on along with my indoor ceiling fan... instead your horrible delivery man laid his entire body on my freshly painted hall walls... He commented he was leaving the dishwasher near the entrance and I insisted he put it back in the kitchen for the installer.. The installer was professional and I was happy with his service. Love your customers.. treat them like you would want to be treated. Your company is horrible regarding my experience and the public should hear my side.. not the lies and arrogance you're showing. Shame on you. They're much better places people to shop for appliances.. where you will be treated well and respected. Don't spend your hard earned money in a place like this. Don't get disrespected like me in your own home.
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October 2023 by Sean Twisted
Perfect shopping experience. Bob's the man, very happy with the entire experience from handshake to installation.
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June 2023 by MRL MUSIC STUDIO'S VIP US Gov com
Nothing but professionalism
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May 2023 by Zanne Cali
Bob was extremely helpful and took the time to find the right AC unit for my existing sleeve. He called me back after doing research for me and explained everything. The major retail stores I had been to were very dismissive and gave incorrect info.information.
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March 2023 by Chloe Starr
My contractor recommended Hampton Appliances when I need to buy all new appliances for my renovated kitchen. My contractor said they were the best company to deal with, so I knew that he had already properly vetted them and had extensive positive experiences with them over the years.I dealt with Frank and from my very first conversation with him he was generous with his time, answered all my questions, sent me images and links of different appliance options, etc. He literally knew everything there is to know about every single appliance he sells (and even those items he doesn’t sell). He also advised me on which items would soon be discontinued and which companies were about to raise their prices. He always had his finger on the pulse of what was going on with appliances.Once I made my selection I received a quote without ever having to go to their showroom. After confirming the quote and paying a deposit I called back often changing my mind on different items and Frank was very patient and helpful. I once said to him “you’re never aggravated when I call you” and he said “because you don’t aggravate me, I’m always happy to answer your questions and modify the order”. He was simply amazing and a real pro.Frank also kept us abreast of when each item arrived to their showroom and the lead time for other items, like our Sub-Zero refrigerator which took 16 months to arrive, I kid you not.I have told everyone about Hampton Appliance and there is absolutely no one better than them.
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March 2023 by Eva S.
My contractor recommended Hampton Appliances when I need to buy all new appliances for my renovated kitchen. My contractor said they were the best company to deal with, so I knew that he had already properly vetted them and had extensive positive experiences with them over the years. I dealt with Frank and from my very first conversation with him he was generous with his time, answered all my questions, sent me images and links of different appliance options, etc. He literally knew everything there is to know about every single appliance he sells (and even those items he doesn't sell). He also advised me on which items would soon be discontinued and which companies were about to raise their prices. He always had his finger on the pulse of what was going on with appliances. Once I made my selection I received a quote without ever having to go to their showroom. After confirming the quote and paying a deposit I called back often changing my mind on different items and Frank was very patient and helpful. I once said to him "you're never aggravated when I call you" and he said "because you don't aggravate me, I'm always happy to answer your questions and modify the order". He was simply amazing and a real pro. Frank also kept us abreast of when each item arrived to their showroom and the lead time for other items, like our Sub-Zero refrigerator which took 16 months to arrive, I kid you not. I have told everyone about Hampton Appliance and there is absolutely no one better than them.
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March 2023 by Eva S
My contractor recommended Hampton Appliances when I need to buy all new appliances for my renovated kitchen. My contractor said they were the best company to deal with, so I knew that he had already properly vetted them and had extensive positive experiences with them over the years.I dealt with ***** and from my very first conversation with him he was generous with his time, answered all my questions, sent me images and links of different appliance options, etc. He literally knew everything there is to know about every single appliance he sells (and even those items he doesnt sell). He also advised me on which items would soon be discontinued and which companies were about to raise their prices. He always had his finger on the pulse of what was going on with appliances. Once I made my selection I received a quote without ever having to go to their showroom. After confirming the quote and paying a deposit I called back often changing my mind on different items and ***** was very patient and helpful. I once said to him youre never aggravated when I call you and he said because you dont aggravate me, Im always happy to answer your questions and modify the order. He was simply amazing and a real pro.***** also kept ** abreast of when each item arrived to their showroom and the lead time for other items, like our Sub-Zero refrigerator which took 16 months to arrive, I kid you not.I have told everyone about Hampton Appliance and there is absolutely no one better than them.
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August 2022 by karen betz
Hampton Appliance in Garden City always provides personal service and great advice. They are so knowledgeable about all brands of appliances. Their top notch staff don't try to sell you what you don't need, like I've experienced at other places. If you want a true partner for your home appliances, Chris and his staff are the only ones in New York you can count on. Other places always make you feel like they are just trying to reach their quota. I don't feel like a "quota" at Hampton.
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June 2022 by Bill Murray
The single worst place I have ever shopped
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June 2022 by Mojdeh Karimzadeh
Best place to help you decide on various appliances.
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May 2022 by enzo sordillo
in my opinion not the best attitude towards customers.i went there the week before memorial day looking to buy a premium outdoor grill, i asked if was possible any type of discount since it was an expensive item the salesperson David told me he could have delivered before the weekend so i have a nice bbq also would ask the manager for a freebie like a cover or something else , rthe answer was no freebies and no delivery till the week after , so i decided to spend my money somewhere else. sorry David
