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January 2024 by Malcolm F.
Service was a joke. Kids not interested in doing their job. Clueless and unmotivated. I asked one of them how long is it supposed to be from a "scan" of sneaker before the guy/ girl brings it from downstairs. We had waited 20 minutes. He took a moment to respond and then told me "well it's really crazy right now". There were 10 people in the store. No effort was made to facilitate the arrival of the sneaker. He just stood there motionless next to another "worker" doing nothing. So we walked out. They lost a sale. Hopefully this will continue to happen and then management will realize they need to clean house of these clowns. Will never step foot on that store again
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December 2023 by Jennifer J.
The service here was fair it was a busy day. The staff was nice. They tried their best to give the sneakers in a fair amount time. I went with my friend and she waited a good moment.The staff tried their best to keep the service as professional as possible. The music in the place was nice as well while we waited. They make sure the sneakers you buy is a good fit for you. The manager seems new at their job but did a fair job.
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December 2023 by Laniece Serrano
I went into JD Sports in Roosevelt field mall and as I walked in I couldn’t tell which person was an associate or a shopper. There was a group of people just talking in the front as if it was a chill spot. I had to walk all the way to the front to ask for a size. Finally ask for a size and the shoe NEVER comes out. Nobody seems to know what they are doing. Nobody has the appropriate uniform on. After waiting for 20 minutes I walked out without anything. I will never come into this store again.
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December 2023 by Natalia Fasitta
Although I waited 45 minutes in line, the staff made me feel very welcomed and they were super professional, asking me if I needed help with a shoe size or anything I was looking at in the store. They’re a super busy store and the staff tries their best to get to everyone as fast as possible. I will always come here for shoes and clothes no matter what!
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December 2023 by Tiara Garcia
This store has good customer service. Even though they take a while, its due to their busy store. Overall, all the employees are super nice and helpful.
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December 2023 by Eric Surajbali
I recently visited the JD located in Garden City and what a horrible time it was. Upon entering the sneaker section there are only two associates assisting what seemed to be at least 10 customers. I requested a pair of shoes from a girl working there and she wasted my time completely. I waited 15 minutes for her to bring the shoes out and she reassured they would arrive. 20 minutes later they never arrived. I believe the manager assisted us and we quickly found out that it was not even in stock. That girl assisting us was a complete fool and needs to be fired. Everyone at the register is dancing around and not paying attention to the customers and they are having their own conversations while we needed assistance. The store needs a new staffing system because the inconsiderate and rude staff wasted my time. I will never set foot in that horrible environment again and I will also let all friends and family know that that store is no good!
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December 2023 by Alexis Brant
On 12/20/23 my sister purchased and item at this store. The sales associate 0399103 charged her $2 donation to FL/Youth without asking her. Once she got home she noticed the $2 was charged to her credit card. This is very disrespectful for sales associate 0399103 to do without asking customers first!
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December 2023 by jay ooh
Bad customer service. They will take your requested shoes. But, it will take awhile to take it from the back. It’s not even busy. We waited for 45mins to be exact and decided to leave. I asked two different employees in two different time and they told me it’s coming. Coming from where? Worst part.. when I asked for 2nd time.. the employee asked me of what shoes i’m waiting again.
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December 2023 by Rasel Islam
I went there week ago and my experience was horrible. I requested for one sneaker and one of the staffs said he is getting it from back and I was waiting there like about 30 minutes still didn’t get any response. After 30 minutes, I asked another crew and he said they don’t have that sneaker. They just wasted 30 minutes for nothing. I was there for about like 40 minutes and I noticed that every staff is irresponsible. They were gossiping with each other. Nobody care about any customers. I hope JD will look for it and come with a solution
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December 2023 by Grace
Took forever with getting the shoes I asked for like a 20 minute wait to be able to get the shoes that I wanted to try on to buy. Very slow line that took half an hour not worth your time avoid this store. Music was also very extremely loud.
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December 2023 by Anthony G.
Terrible customer service. We picked out a $210 dollar pair of sneakers. The girl on the floor told us to wait on the 30 minute line and pay at the front. When we got to the front, another girl who seem like we were bothering her couldn't find our sneakers. We find the girl on the floor who told us she couldn't find us to tell us that she couldn't find the sneakers. Unreal for a mall store close down if you can't handle the Christmas time sales.
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November 2023 by quana thomas
Went in looking for new work shoes, but no one greeted me and asked if I needed help .I walked all the way to the register and back to the front of the store before someone to finally ask me if I needed help getting something in my size .there was a few employees just standing there I’m guessing making sure no one steals . Guy scans the shoe and proceeded to tell me he will bring my size out .but after 15 mins comes back and said no they don’t have it .
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September 2023 by Glenn Hall
Nick and Jayden where super cool and very helpful I definitely recommend JD Sports Roosevelt Feild to anyone looking for any footwear.Thank you guys ???
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September 2023 by Breon Young
Nick and Shawn were a great help I was able to pick up my sneakers no hassle! I praise these guys, footlocker beware…
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September 2023 by qaz230lord
Was here the other day and while a worker was helping me with some shoes one of the managers(?) started to berate the guy about not helping other customers while he was helping me. Made no sense since he was currently helping me, still giving more than a 1 star cause the worker was still helpful though.
