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November 2023 by Jesus Gaitan
Had an amazing experience at RF Mall Crocs store. Shoutout to Malik and co. They made my first experience there very smooth. Thank you ALL for the help! :)
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September 2023 by Beke D
Great store! Great staff! Thanks Donavan for an easy return of an online order! Well stocked store, helpful staff, reminds me of days gone by in retail, when the customer was the priority!I was exchanging an online order that was not on the shelf. Donavan OFFERED to look in the back. As I waited, two other staffers offered assistance. I was given alternatives that were very close and as I tried them out, voila, Donavan found the exact replacement in my size!I have to travel 40 minutes and pay a toll to reach this branch of Crocs, and today’s experience makes it worthwhile!
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September 2023 by Matthew Alexander
I have been a fan of Crocs for many years… I have had the Classic Clog in black for the last 15 years, and I was so frustrated when they broke because it was the only shoe I enjoyed wearing!! When I went to the Roosevelt Field Mall Crocs store, I was assisted by Joshua, and it was the best experience I’ve ever had!! I work in sales and customer service for a living, and I thought he was the sales person everyone deserves to have!! He was very honest with me, and didn’t try to upsell me. Plus, I felt that he was really passionate about the brand which speaks a lot!! I really only wanted the classic clog, but he convinced me in a positive way to get the Real Terrain clog that’s so incredibly comfortable!! To be honest, I would send everyone I know that wears crocs to Roosevelt Field just for him!! While I know people move on, I hope he never leaves Crocs because I need him every time I need crocs!! If you need crocs, go to Roosevelt Field Mall and ask for Joshua because it will be worthwhile!!
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September 2023 by Jessica Brush Segota
It's a well stocked Croc store location, however, not all the staff is willing to look in the back of the store for a particular sizes and style. Sadly this very small store location is run by mostly young lazy individuals. The store is also not well cooled for its size and the number of clients browsing in the store. It's best to shop online.
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August 2023 by Andi MR
Premium customer service, by far! Thank you Christian.I visited the Croc store in Roosevelt Field, yesterday.For the most part I was just looking around, but right before I left, I went to the back to check out the specials. I was interested in a white pair of sandals with silver glitter. Christian was behind the register. He commented on how they looked on my feet (too big), and came from behind the register and proceeded to assist me by choosing different styles for me to try on after finding out what colors and styles I like. He made some other suggestions, and I went along with trying them on. After saying thank you 3X and ready to leave. He reeled me back in, and I left with 2 pairs. I haven't seen customer service, and amazing sales technique like this in a very long time. Christian, I appreciated the one on one customer experience. He should truly be training the upcoming new hire, for sure.
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July 2023 by Lorena Guanuna
The best customer service ever!! I don't usually leave feed back but Malek deserve to be recognized for going above and beyond!! He was very polite condescending with our Situation. His team reflects the great management!! Thank you so much Malek you made our day!!
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June 2023 by Kris K
I was shopping for my first pair of crocs, specifically for work, and the staff at this location were nice, super helpful and made my shopping experience all that more enjoyable. Although there were many customers in the store, that didn't compromise the attentiveness of the staff. I personally was helped by staff member Chrissy/Chrisandra and on top of her professional demeanor and approachability, she made sure to notify me about the deals Crocs was having. Any questions or concerns I had, she was patient with me and quick to provide me with the answers I needed to make the purchase that was right for me. 10/10 recommend!!
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June 2023 by Guan Ruonan
Terrible customer service. Give me different sizes of a pair shoes. Refuse to exchange since kid wears it already.
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May 2023 by Gianna Ficalora
Just left the crocs store extremely happy. Staff was super helpful and nice. A gentleman by the name of Denis was very patient, kind, and helpful. He was very knowledgeable and I want to give him some credit since I kept changing my mind and asked a million questions about children sizes. I left a happy customer and can't wait to give my niece a pair of crocs for her birthday!! Also the cashier was sweet and helped me take advantage of a sale! Thank you again staff!
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April 2023 by Benjamin Soriano
amazing customer service. the staff were super super helpful too and helped me get shoes for my family. their charm selection is crazy huge!!!
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March 2023 by Jay
I'm not one to review business but Crocs at RFM is awesome and I had their back. I was a witness to the incident that the user AoZ1 posted in this comment section and I want to say that the discrimination that this Indian customer was doing to the Hispanic and Black workers at Crocs was inexcusable and in his post, he is trying to play the victim. I don't like that. I dont know if his intent is trying to get some compensation but he needs some human decency training.I actually remember him bothering another woman who was trying to buy her products to take his side and the woman getting extremely annoyed with him because he was harassing the employees. The manager that was there (i think his name was Josh) was very considerate of the other customers and clearly stated to the customer that he would not be served at the store because the customer had said to the Black employee "don't you work here? what help are you? I just need you to find me my size like i don't understand." And as he should because the guy was treating the workers like garbage. The guy ended up apologizing but by that point, I wouldn't have served him either if i worked there - the apology seemed insincere.For anyone who reads my review, go ahead and look at his. I will say that the information he posted is far from the truth and if I was corporate, I would definitely ban this customer from the RFM location.
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February 2023 by Josh Taveras
Best Crocs Store on Long Island and they have amazing customer service!
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February 2023 by Tiwanna Howard
I went to the store on February 2, 2023. I found the only person working in the store to be extremely unhelpful.. she didn’t even bother to greet me or acknowledge my existence; (additionally, when the next customer walked in, she didn’t greeted by the employee or acknowledge her either). I think that is very unprofessional that when the holiday season has passed, you want money but you went through not provide adequate customer service. Don’t worry your company will not get my money in Roosevelt Field, since you can’t provide acknowledgment to customers. It’s a shame when customers have to go out of their way to be acknowledged.
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January 2023 by Raja Nafeel Khan
They do not honor returns or exchanges, even with the receipt.
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January 2023 by B Gax
Just don't fall for the buy 2 get 2 "free" from the clearance wall gig