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February 2024 by Mukesh Gupta
I'll start by suggesting that it be a negative star choice. This store operates dishonestly. When you visit the store, they will inform you about fictitious promotions, which they later deny. Their manager, Jhonny, in particular, stated that he is not accountable for any remarks made by store employees or promises made, and that he would not be held accountable. He merely asked me to visit customer service or legal, but once something is done, it's done. All they need is business—by hook, crook, or plain deception. Worst experience ever, and I'm not sure how AT&T, as a company, feels about these stores that are harming their reputation.
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February 2024 by Crystal Coston
Definitely time for an iPhone upgrade. Happened to be in the mall and figured I’d pop in and get a new phone. Figured it was a perfect time the mall was packed but the store was unbelievably empty. One worker, looked at me strange when i entered like she was waiting to be greeted. I asked if any promotions were running for iPhones and she barley opened her mouth. Instantly turned me off. I’ll find another location with friendlier staff who actually want to be at work.
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December 2023 by Don
I moved my business lines from tmobile to at&t & i must say that has been the best decision i made with the help of Daly . i got great deals & i am extremely satisfied. they have a good team going on here everyone is friendly & attentive . if you’re looking for a at&t that cares this is your spot you won’t be disappointed . Johnny , Taj & Daly you guys rock !
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December 2023 by Jason Janjua
I was greeting by TAJPREET. He was absolutely a fantastic help and he went above and beyond to make sure i was satisfied, and I will say I was very satisfied by his services if you know what i mean…
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November 2022 by Amanda Ramdeholl
Rob and Kat were so helpful from the time that I walked in. I had a horrible experience at Apple so I needed to go into AT&T to restore my Sim information back into my phone. They were patient, They explained everything that happened, and even though it was not their fault or responsibility, they were still really willing to help me. I really appreciate their help and their exceptional customer service.Rob, and Kat specifically were so professional and they knew exactly what they were doing. I am so glad that I went to this location!
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November 2022 by Ahmed Dar
Came in with a problem Apple caused on my phone and I was greeted by Rob and Kat, they were very welcoming and helped me with my problem with the E- Sim. Their customer service was phenomenal and they made us feel very comfortable while answering all our questions
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November 2022 by Dua Bana
Rob Ana Kat are excellent and very professional . I love rob team work n being so nice to co worker kat. Explain procedure and they are very good in customer service
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October 2022 by Danielle Betz
The manager of this store is amazing. Extremely knowledgeable and able to resolve all issues with my phone. He was accommodating and kind. A pleasure to work with. His staff was equally knowledgeable and amazing. Fabulous experience!!
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October 2022 by Jose Quiroga
I got talked into upgrades for 3 of my lines by one sales person, that they would wave the upgrade fees and activation or whatever, he tells another sales person or manager to do it after they are done with a client. Then I come back a week or so later and they still didn’t remove that, I speak with that other sales person Brandon and he takes my information so that the manager can do it. I go in today to check if it was done and the “manager” says they don’t do that and won’t honor what was promised for me, I’m very disheartened by how they don’t keep their word, def won’t recommend to anyone to get ripped off by this store or it’s employees.
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September 2022 by crist ramsammy
The store manager was very professional and helpful. He answered all my questions and provided solutions to any questions I had. The manager even went further and placed me in a better package/plan that fits my needs. Overall I would rate the store manager a 5 star across the board. Thank you!
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September 2022 by John Emmons
The staff members were extremely helpful and a pleasure to work with. I would recommend this store to anyone looking to buy a phone or anyone needing any sortof help with their phone or their account. Great staff ! ! !
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July 2022 by Dana Moore
Krishe, the store manager and Rob, the sales consultant were AMAZING!!! I needed to purchase a new phone for my mother, upgrade my phone and move my brother’s info to my old phone. Krishe and Rob were extremely knowledgeable and helped me get the most economical plan that satisfied all of us. When my new phone arrived, I returned to the store for them to assist us with the data transfer. They spent about two hours walking us through step by step. Their patience and troubleshooting made a challenging process bearable. They are the best!
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June 2022 by Pamela Moreira
José is the most helpful representative I have ever met. He sat with me for hours while we dealt with my old provider. Give that man a raise !!!
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May 2022 by Chevonne Saunders
Rob in the Roosevelt Stream store, was extremely helpful and patient. He spent a significant amount of time explaining a new promotion that I was not even aware of and can highly benefit from. He has excellent customer service skills and should be a model sales rep for all ATT stores. I’ve never had a more pleasant and satisfying experience in visiting an ATT store after being a long time customer.
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May 2022 by Sheetal Bajaj Sharma
Came in to get a couple of pre-paid sim cards for visitors and was helped by Claudian . She was extremely friendly and helpful. Advised us on the best plan for us and was very prompt. I really appreciated her friendly demeanour and great customer service.
