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January 2024 by Fatoumata Magassa
After spending over $250 at this store I was stopped on my way out and asked to see my receipt and the items in my bag. As she matched my items against the receipt, I asked the associate if they do this to all their customers and I was told yes.She then proceeded to ask to check the items in my ZARA bag at which point I refused because I am in American Eagle. What business do you have checking the items in my ZARA bag? As I was leaving, I heard the sales associate say over her walkie, she is leaving.I have worked in retail and know when I am being tagged as a thief or potential thief. I'm going to call this instance exactly what it is, racial profiling. Just because the person who matched my receipt to the items in my bag was black doesn't mean the practice isn't racial profiling.This will be my last time giving my money to this business.
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December 2023 by Winnie 4 Life
Right when entering the store I was help n greeted by Joe around 1:11pm, He was very helpful And kind and went beyond to help us finding the clothing size we needed..thank you Joe you was very patient n kind..will shop at your store soon. HAPPY HOLIDAYS
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October 2023 by Fary Luna
First let me say the employees in this store are miserable. The only nice and helpful employee there that has manners and was willing to help is Ben. After going through 3 people . Because of Ben we bought some items, if not I would have taken down the items name and purchased it online. Next time I will do my purchasing online.So how I rate,Customer Service I give it a 1 it took me to go through 3 people to get a decent human being who knows what customer service is. BEN was friendly, knowledgeable, and very responsive to assisting shoppers. He Tailor product recommendations and promotions to our preferences.Quality of the clothes and varieties is nice. I was in shock to find out they cater to curvy and athletic bodies. I rate this 10/10. Also the clothes are in trendy styles.No one told us about the offers and promotions being held. I had to read it for myself and even when I asked for clarification the individual basically brushed me off and gave me the wrong info so when I asked Ben he gave me the right info. So I rate communication a 3/10The employee at the cashier sign me up for the loyalty rewards which was nice and offer me the store cc. But lord Jesus she is too beautiful to be looking so miserable. Loyalty reward program 8/10Clean 10/10 and Inviting Environment 0/10: No welcoming. Well-organized store.The fitting rooms were clean and nice with big mirrors ?. 10/10 not hard to get one plentiful.The AE is near build a bear along side of jcpenny store. Alot of parking as well.
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May 2023 by Sam Zollo
The skinny ugly pale looking guy was extremely annoying and rude. The staff here treats customers so poorly. Do not recommend.
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May 2023 by Stacy Chavez
The middle aged woman that dresses like a teenager, Olivia I believe her name is. Made my shopping experience uncomfortable. She kept talking to me non stop and kept following me like if I was trying to steal. I ended up leaving and not buying anything.
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March 2023 by Celeste Perez
Maria was such a great help ! Thank you so much !
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August 2022 by michelle lasley
My go to for casual clothing. Great jeans. Lots of choices for back to school
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July 2022 by MEER SUJAN
This location their customer service very bad especially when we visit this location with our baby they don’t give us good service or answer if we ask something I think they don’t like baby and also they are very rude
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June 2022 by Ingrid Ostorga
The cashier was rude and didn’t help me at all! I wanted to try pay my balance with the Afterpay app, but it got declined even though I had more than $2,000 available yo spend. Then I asked the nasty cashier why wouldn’t it go through and she was like “I dont know” like why would you have the option to pay with your Afterpay card if you can’t actually use it? And what? And the cashiers aren’t supposed to help the customers or be nice to them? I mean they’re the ones in the clock not the other way around.
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December 2021 by Zahirul Alam
This Friday my husband and I went jeans shopping. We decided to stop by American eagle, the store was neat and clean. The fittings room were open ( they sanitize after every customer and sanitize the clothes). There selection of jeans were awesome !! I found all of the jeans I wanted . The fit of the jeans were great. The customer service was excellent, a women named ahona helped me and my husband . Ahona was great finding our sizes and she was very sweet . I usually do not find jeans that fit well but this time the experience was great. I also brought some cute tops. I am definitely coming back again!
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December 2021 by Timm Rocki
The workers helped my boy w a new fit. Great service. Shout out Andres, Amari and Miguel
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December 2021 by Laila E.
Great location. Friendly and helpful staff and pretty organized store, but don't always have a lot of the items that are online and on the weekends the lines get longgggg
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September 2021 by Mohammad Asaf
Always my favorite place to shop ?
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July 2021 by Alexandra Lopez
I just want to thank the super nice woman who went out of her way to help me find my iPhone. Amazing staff. Great jeans too!
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January 2021 by Glo Doll
This Friday my husband and I went jeans shopping. We decided to stop by American eagle, the store was neat and clean. The fittings room were open ( they sanitize after every customer and sanitize the clothes). There selection of jeans were awesome !! I found all of the jeans I wanted . The fit of the jeans were great. The customer service was excellent, a women named ahona helped me and my husband . Ahona was great finding our sizes and she was very sweet . I usually do not find jeans that fit well but this time the experience was great. I also brought some cute tops. I am definitely coming back again!