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August 2024 by Jack
Came all the way to return some online items and the staff just said you have to send it by mail. I mention that you’re able to return items in store and he follows up with the machine being down. Okay.
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July 2024 by Josephine kim
I had a very displeasing experience at the store today. Initially, I asked a friendly staff member for help with sizing for a pair of shoes. He advised me that they run large and suggested I try on two sizes that were already on display to find the right fit. I proceeded to do so until another staff member, who appeared to be the manager, approached me and told me that I shouldn't be trying on shoes from the display. He didn't give me a chance to explain that his own colleague had encouraged me to do so. Instead, he just walked away, ignoring me, when I was trying to explain to him that I was told to do so, without even giving a single apology. It was incredibly rude. If you are going to choose to jump to conclusions or make false accusations, then listen to what your customers have to say first, instead of ignoring or turning your back on them.
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May 2024 by Nabeel Akhtar
Rude staff. Just went inside and was looking at shoes when the sales person came to me and asked if the shoe he is holding is mine. When I said “no”, he replied “I know” and then all sale associates started laughing. Not sure what was going on but it was strange. We left the store immediately
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May 2024 by Jeff Smith
Great customer service.
Picked up an online order for sneakers.
The transaction was smooth and quick
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January 2024 by Jack Guy Lafontant
I love that store
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December 2023 by Joseph Rocco
Went into the store on Sunday which I have bought Items many times.I asked a young Saleswoman that was working in the Sneaker section, Brown Hair, Glasses,,,a question because the Sliders didn’t have a price on it. And I asked her “ How you doing today”?No responseNo smileAwful attitudeJust told me the price and walked away!!The problem is no one has fear of losing there jobs anymore. It’s mind boggling!!
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November 2023 by Erick Salgado
Good service
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October 2023 by Kevin Kee
Horrible customer service. I would give them a negative 1 if I could. I walked in to return 2 items after not being able to return them a feed day earlier due to some issue that adidas was having company wide. I go back to the store and the gentleman helping tells me that the order number isn’t brining up the two shirts I needed to return although they could clearly see them on my email receipt. The manager then tells the guy who was helping to take other clients as a line was forming behind me and that I would need to call customer service myself to have the issue resolved. I ask them if they could call since it wasn’t my fault as I had already come in a few days prior to make this return and was unable to. The manager or someone else should have been able to assist the other clients until my issue was resolved instead of me having to do it on my own by just giving me the customer service number. Very bad customer service in my opinion. This interaction took place on September 5th at 7:00pm in the Roosevelt Field location. I was and am extremely disappointed.
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August 2023 by Gerard Vilfort
Gerard store.
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August 2023 by Prometheus Project
Nice selection of Adidas sports shoes. Would like to see more soccer flats models.
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August 2023 by Oscar Carranza
Sportswear from many countries, shoes and much more adidas.
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August 2023 by Cory Smith
I wish there’s a -1 ⭐️ here, the employees gonna run out the business
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August 2023 by Ronald Zelaya
Very good store
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August 2023 by turf war gaming
Excellent customer service
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April 2023 by Joe Betancourt
Stefan the sales associate was extremely helpful and went the extra mile close for me while it was to closing, honestly he transferred me to the female manager (Jessi I believe) and it was a night and day experience. I’ve been a manager for 8 years at a high volume company. I’d recommend a realignment of staffing.
