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May 2024 by Hennie Weiser
i found Anthony Albano to be very helpfull!
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May 2024 by FRANK ALBANEZE
Watch the prices. Many items have incorrect, or no prices.
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May 2024 by Polly Brookside
The five stars is actually going out to a worker, I think he said his name is Isaiah. Very tall slim guy. He brought the giant garbage can I bought out to my car in the freezing cold today and stayed out there for 10 minutes while trying to get it to fit in my car. I would have been completely stuck without him! Thanks, dude! You deserve the accolades!***It's now April of 2024 and I find myself leaving another rave review for this Ace Hardware. This time it's because I bought something online that the house REALLY needed, but couldn't leave my house because my mother is bed ridden, not well, and for over a week I couldn't find someone appropriate to safely watch her so I could go pick it up. When Ace called me because they wanted to remind me that I had a product waiting, I explained my situation and asked if they could please just hold it a little longer. The next day, my doorbell rang and an Ace employee had their hand outreached to me with the product and a smile. I was and am floored. This is the old timey kind of customer service from my youth and not usually seen anymore. Thank you to whichever employees were involved in that whole resolution. :)
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April 2024 by JOHN “JMK” Kamamis
All the products and top notch advice from real people with knowledge and if they are not sure they will be honest and tell you five stars!!!!!
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December 2023 by Bob Y
Nice spacious store. People are helpful most of the time. Rather pay a bit more to support a local business then the big box stores.
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August 2023 by Musiqman Nellz
The employees here absolutely AWESOME. The store manager "Nick" is the BEST. Came from another hardware store very frustrated. Told the workers what I need. And they immediately got everything I needed & Helped me with installation. The Epitome of Customer Service!Thank you so much fellas. ????
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July 2023 by Mike P
Before you purchase in store or online, check out HD or other Ace stores, like Port Washington. This store charges more for a lot of items. As it’s privately owned. If you go online, change the location to Port Washington or a store that isn’t Costello’s, and the price will drop. Terrible business model.
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July 2023 by Patricia Lopez
Great convenience store. Not all Ace Stores are as good. Staff was extremely helpful.
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July 2023 by Joe D'Agosto
Dont bring ANY screens for windows or doors to this place..taking forever to fix. They took my money right away..thou!!!! They keep saying they are behind on fixing screens..
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April 2023 by Martin S.
Contrary to their ads, this store is not the helpful Hardware place. The Garden City Park location has a bunch of nasty and unhelpful and unknowledgeable employees including the manager.Came here for an item that the Ace Hardware website said was in stock at this store and couldn't find it. No associate was around so I walked around the store and asked a confused looking associate if he could help me. He gave me the brush off like he didn't even work there and then while clearly still annoyed he asked what I wanted. I told him and he didn't go to look for the item or even check the inventory on the computer. He told me to show him the item in the sales circular. I said it wasn't on sale so it wouldn't be in the circular. Finally he says something into his mouthpiece and says his manager says they don't have it and walks away. If this was really a helpful place he would see if there was another item that might suit my purpose.So I went to the cashier who didn't have any customers and asked if she could check the inventory on the computer. The manager overheard this and presumably was the guy who said it wasn't in stock and he repeated that it wasn't in stock. I said I would just like to make sure since it was listed in stock at this store on the website. This manager seems to have a chip on his shoulder that I have noticed in my infrequent trips to this location over the years. He said don't rely on the website, call the store and he said it in a tone like "you're an idiot for looking at the website". Why does this store employ a manager who seems to want to start a fight rather than assist a customer? Why does a manager discourage using their website rather than encouraging it? At no time did any employee at this store offer to check the shelf or check their inventory. They had a lot of similar products in the store so I doubt they knew for a fact in their head that the exact product I was looking for was out of stock.The manager seems like the type who doesn't know much about his own store so he views any question as a challenge and gets defensive as if he is looking for a fight. I ask a question about an item and your manager gives me an attitude. What the heck is going on at this location?
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March 2023 by Jo Landrum
Very friendly, everyone is helpful. The kind of customer service that you will never find nowadays.
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February 2023 by Joso Roman
Phenomenal customer service and an exceptional staff!
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February 2023 by Jorge Wheeler
This has to be the worst hardware store I have been too. It's too bad I live in the neighborhood and would like to support this store. But every single time I go there the shelves are empty it is very expensive and the quality of their products do not last. Every single product I have purchased needed to be replace after a year and the plumbing department is non existence the shelves are always empty do they ever restock? You ask for help and end up helping the employee because they have no clue where anything is maybe that is why the shelves are always empty. Go to any other hardware store but here sad to say but ACE will never have what you need and if they do you will pay for it and when a year comes around will have to replace that item again.
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February 2023 by E E.
I'm tire of receiving "exclusive" mailers advertising sales and discounts for items that are NOT IN STOCK AT ACE COSTELLO IN GARDEN CITY PARK. Why are you wasting my time advertising items when you don't bother carrying the products?? Most recent example: Ace 40 lb. Wild Bird Food for $20. "Red Hot Buy." Drive down to the store and it's nowhere to be found. but hey, they will see you two 20 lb. bags for $26. Bait and switch. Screw that. I'm done.
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January 2023 by Gary Holmes
Usually has any small hardware parts I need. Sometimes a little pricey.
