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October 2024 by Linda Alygad
Rooms: Clean had all we needed
Nearby activities: Plenty of nearby places to eat. Nearby access to the canal and lake Ontario and the Port ofOswego
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October 2024 by CARL BIRMAN
Noteworthy details: Stunning river views!!! We are so happy to be here.
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August 2024 by Father Andrew
I could never recommend this place to anyone. The sheets were stained, the room was not clean & thw the TV did not work. I could go on, but I wouldn't waste the time. Stay away at all cost!
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August 2024 by Joanne Cadieux
Received this text from the Red roof in…We hope you had an unforgettable trip. Definitely unforgettable. There was lettuce and crumbs under the desk. Check in was at 3 we arrived at 5 and the receptionist said let me go check to see if the room was ready. She obviously didn’t check very well. There were stains on the sheets. We had 4 people on the reservation and there were not enough towels. The tv didn’t work. Staff attempted to fix it and no discount after it didn’t work. Went to dollar tree to get disinfectant spray and wipes to clean because we had no other choice but to stay.
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August 2024 by Edwin Tomaszewski
I'm with corporate lodging and I was booked a room on Aug 21, with an early check in, we were told we could check in after 930 an after they got a couple of rooms cleaned. I showed up at 830 to verify that this was true, stood at the front desk for 30 minutes, rang the bell, called the phone number, nobody showed up. I left for breakfast and cane back around 935 am, was at the front desk for an hour, rang the bell , called the hotel phone #, nobody answered. The maids and current guests all said the front desk clerk was asleep in the back. After an hour of waiting I had one of the maids call the front desk clerk on his personal cell phone, woke him up, he opened the door to the lobby and said check in isn't until 3 pm, I don't give a damn about corporate lodging, slammed the door and went back to bed.
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August 2024 by Elizabeth Cadieux
Staying here with my family wasn’t a fun “let’s hang out and play games in the hotel” kind of trip whatsoever. There was a brown stain on one bed and a black one on the other. Lettuce littered the floor and the towels came with a freebie! A long curly ginger hair (we are all dark brunettes). In addition, the tv didn’t work and we could smell smoke. The one star is for the fact that it is in fact a room with two beds and a tv but no guarantee it’ll work.
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August 2024 by Anthony Culver
Doors are kick in.
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August 2024 by jeff boone
Place was run down. At one time it looked to be a nice place, no longer.The toilet wouldn't flush, you had to turn the TV on by hand, no clock in room and the grass hadn't been mowed in a while. I could go on and on. The one positive was the Mexican restaurant on site.
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August 2024 by Jackie Lombard
Room was not spotless, but not filthy either. I would recommend their house cleaning staff are sure to check drawers and wipe them out. Just dusty and a random hair or two in the dresser. No big deal.
There was no smoke detector in the room.
TV remote didn’t work well/ volume didn’t work at all. When the TV seemed to stop working real, staff was very helpful.
We were in room 104. Single King size bed. I was on the right side of the bed and it felt like the springs were completely out- just sank completely to the box spring.
I think there was a coffee station, but no continental breakfast that I could see.
Though the Mexican restaurant attached to the hotel was great!
We were there for our wedding ceremony we were doing at the Renaissance Festival. That said, there were several people who stayed there also for our special day. I felt bad that this was the only available place near by… I’ve stayed at worse, but this was close to the bottom.
The staff we encountered were upbeat and helpful as best they could with what they had.
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July 2024 by JOhn
Check in was horrible, the associate started helping someone else in the middle of helping me and made me wait.
Room was absolutely disgusting, and smelled of cat piss. We were missing pillows on 1 bed. Even the halls smell disgusting.
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July 2024 by Philly Steak
My first thought upon entering the building was “this reminds me of an old folks home.” Come to find there are some people who basically live here. And then we go to use the pool and hot tub, which were the reasons we booked this hotel, and find they are closed and grown over by plant life. And then through the wall, all night, I hear the neighboring room’s tv at the head of my bed. The remote didn’t work for the tv, except to access and use the tv guide. The billiards table is not accessible outside of the attached restaurant's business hours. The restaurant has pretty good food. And the staff here is nice.
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July 2024 by sean Srsly
Where do we begin. Rooms were dirty. TV was missing remote, we had kids so that was fun. Guy at desk not helpful and definitely did not care. The complimentary breakfast, what a JOKE. The beautiful pic of the pool, empty. Trash all around the facility. It's cool that people "live" here but it's like that life style is taking over here. This place is more of a motel that should be $29. Shouldn't have cost us $150 a night.
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July 2024 by Mary Kostiw
$150.00 per room. Got 2 rooms, both rooms had disgusting sheets, and blankets. sheets had a gritty feeling near the headboard on sheets. The sheets and blankets had burn marks.
The one room had a TV but no remote. Called down to the desk, no one would come up to fix things and give remote. Free breakfast, NOT. was dollar store bought yogurt and small, very small honey buns. The whole first floor was for immigrants living subsidies by government. 5 a.m., they were outside listening to music. The place was not clean.
Rooms: Dirty, not what you expect for $150.00 per room.
Nearby activities: at least half an hour to get to anything.
Food and drinks: not there was none Mexican restaurant, and the bar closed at 8 pm. This was a Saturday night.
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July 2024 by Brad Shaver
If you need to stay one night it's ok. Other than that it's a no. Poor service and attitude from staff. Rooms not that clean. Sheets had stains and blankets had rips and cigarette burn holes. Bathroom had 2 tiny towels. Only stayed because of fishing trip next morning
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July 2024 by Dan Hamels
If I could give a negative 5 stars I would. This place is disgusting, do not book here. It smells musty and like smoke. The room we had was filthy. The bathroom was not cleaned at all. This is a welfare house hotel. We stayed a total of 5 mins and booked at Holiday Inn Express. The only positive was the desk clerk was very nice and completely understood. He said he would refund our 2 nights , still waiting. Do not risk your family by staying here!!!
