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“I am consistently met with outstanding customer service at the Lakewood, NY location!
Today I called ahead to see if they had a specific product and Bob answered the phone. I appreciate his exceptional customer service! He exhausted all options finding the product I was calling about. In his last place to look, he found them and offered to hold them in the office until I got there.
In other stores, I typically just get, "we don't have them".
Thank you Bob!”
“I've ordered some hard to find items online and had them shipped to this local store. They've been great people to work with!!... The online corporate ordering/shipping process has some glitches but that's not on the store. I have ordered 8 of one item twice but they only ship 2. No notification about a stocking level issue at time of ordering or after. And the customer support person assured me if the order went thru that the product was in inventory.”
“Went there to mail a FedEx return. Friendly, helpful staff but waiting for other customers buying groceries was something I could have done without because there was prolonged delays in what amounted to a convenience store checkout line. Which was not the environment I have confidence in for returning damaged items to manufacturer.”
“Place Is Pretty Clean. A BIG Variety of Stuff to Choose From..(Seasonal). Workers are Friendly..Close and Convenient to Where I Live..Walking Discover! A Definite Plus for Me!”
“I had my puppy with me, and all I needed was tiny rubber bands to keep her hair out of her eyes. The manager let me carry her in to get them. Thank you for understanding the situation. She looks cute and can see more clearly!”
“Dollar General carries just about anything you can find in other stores at a more convenient price than most other big name stores. They also carry many big name brands of products that you know. I would recommend this store for all your basic needs including food.”
“The women were very patient with me and it was at closing time and they kept their cool and they did not become rude to me but they just made it very clear they were trying to close up and everything was on a timer but not once they catch an attitude with me or kick me out of the store and for that I appreciate them”
“Always a good selection of seasonal items with great prices. Can almost always find necessary household items. As with most DG's stores, overcrowded stock and narrow aisles make me want to get what I want and get out quickly. Never ask staff for assistance. They are seemingly not hired for their personality or friendliness.”
“DG has stepped their game up with overall quality selections. The NEW(er) Windsor Street location is a world of difference from the Foote Ave (Tops Plaza) location. Check it out, Now!”
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“I was pleased to stop in to get items I needed for my home office. I had interaction with two of the associates that were busy and took the time to explain where any item I needed was located. They were eager to show me where the product was I insisted they not do that because I know they always have things to do. ?The self check out station was easy to use and gave directions that even I could follow to use my card or take coupons.I would recommend the Frewsburg Dollar General!”