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February 2022 by Vanessa Jarvis
Zero stars!!!!!!!!! Is this even a real moving company? In short the movers were extremely unprofessional in handling my belongings which resulted in them damaging several pieces of furniture, (not to mention that they left my lamps on the truck and refused to drop them off to my home.) The foreman went as far as to yell at me saying that I have too much stuff and his language throughout the moving journey was pitiful. Slow in pace and low-skilled individuals. The staff refused to wear masks in my new building and was disrespectful to maintenance workers, the management office therefore banned the whole company from the premises. All in all I am still traumatized from this experience.
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January 2022 by James Mc Carthy
This company did an excellent job moving us, all the guy's were super polite and I like how they were very careful bringing our furniture up our spiral staircase in our brownstone and they set up everything perfectly no scratches on our floor or furniture.I highly recommend using them !
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December 2021 by Westin Penn
My wife and I hired Right Touch to move our 3 story Brownstone from Park Slope Brooklyn to New Jersey and we couldn't be happier with the way they handled our move. The movers were all pro team the way they wrapped all of our artwork and glassware and the delivered everything in perfect condition. I highly recommend hiring this company.
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December 2021 by Shareda Bryan
Tony Cruz And Moving Crew Did A Great Job. The Price Was Right and The Service Was Good. And The Moving Men Where Very Polite & Professional. I Will Definitely Use & Recommend This Company Again
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July 2021 by Randi Pellett
Horrible experience. Would give zero stars if possible. Absolutely unprofessional crew, treated our possessions and furniture with no care or respect at all. They arrived 3 hours late and never called, made up a story about getting a flat, then the whiny driver complained to us about there being no parking for them on our street in New York City! ? The untrained, obviously inexperienced, lazy guys wrapped our furniture by putting their tape DIRECTLY on the wood and then putting blankets and more tape on top - followed by sliding the furniture down the flight of stairs instead of carrying it. EVERY SINGLE PIECE has chips, dents or scratches, and THREE items were broken to the point of needing replacement. Boxes very clearly labeled FRAGILE were thrown, upside down into large wardrobe boxes UNDER other boxes, further showing no regard or respect for other people's possessions. Their unprofessional attitude and lack of training ruined our entire moving experience. They left behind all of their trash, plastic bottles and empty tape rolls along the sidewalk and the inside stairs of our building. I gave them ice pops because it was so hot out, and one of the guys left the melted sticky juice remnants and wrappers laying on a wood dresser, like a 2-year-old. At one point, the driver/crew chief (ha!) menacingly asked me if I had a plan in case everything didn't fit on the truck, blaming me for their lack of preparation and their sales department's lack of asking for measurements and information. They disassembled furniture and didn't reassemble it after moving us, didn't provide us with the shelf holder pins they removed, and left behind parts from their own drill further revealing the incredible unprofessionalism of this crew and company. Don't try to save a few buck with these guys, you'll end up paying for replacement items costing WAAAY more than you'll save. ZERO stars. Run. Don't do it. Horrible experience.
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July 2021 by Paul Frlic
stay far away from this company. unprofessional, incompetent and really just a bad buisness. Terrible experience with these guys after they scratched my floors. Nobody calls you back or takes responsibility for there actions.If I could give it 0 stars I would because thats what they deserve!! The owner should be embarrassed of running a company this wayServices: Local removals
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July 2021 by Randi P.
Horrible experience. Would give zero stars if possible. Absolutely unprofessional crew, treated our possessions and furniture with no care or respect at all. They arrived 3 hours late and never called, made up a story about getting a flat, then the whiny driver complained to us about there being no parking for them on our street in New York City! The untrained, obviously inexperienced, lazy guys wrapped our furniture by putting their tape DIRECTLY on the wood and then putting blankets and more tape on top - followed by sliding the furniture down the flight of stairs instead of carrying it. EVERY SINGLE PIECE has chips, dents or scratches, and THREE items were broken to the point of needing replacement. Boxes very clearly labeled FRAGILE were thrown, upside down into large wardrobe boxes UNDER other boxes, further showing no regard or respect for other people's possessions. Their unprofessional attitude and lack of training ruined our entire moving experience. They left behind all of their trash, plastic bottles and empty tape rolls along the sidewalk and the inside stairs of our building. I gave them ice pops because it was so hot out, and one of the guys left the melted sticky juice remnants and wrappers laying on a wood dresser, like a 2-year-old. At one point, the driver/crew chief (ha!) menacingly asked me if I had a plan in case everything didn't fit on the truck, blaming me for their lack of preparation and their sales department's lack of asking for measurements and information. They disassembled furniture and didn't reassemble it after moving us, didn't provide us with the shelf holder pins they removed, and left behind parts from their own drill further revealing the incredible unprofessionalism of this crew and company. Don't try to save a few buck with these guys, you'll end up paying for replacement items costing WAAAY more than you'll save. ZERO stars. Run. Don't do it. Horrible experience.
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June 2021 by Paolo F.
stay far away from this company. unprofessional, incompetent and really just a bad buisness. Terrible experience with these guys after they scratched my floors. Nobody calls you back or takes responsibility for there actions.
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June 2021 by alessandra j
the experience I had was literally awful!!! At the phone they did an estimated price based on my description, not even to bother coming on site and seeing in person the amount of work. So, in the middle of the moving they started to charge extra for everything, and , as you are in the middle , you can not say no, and so the price rises and rises. I won't recommend this company to anyone is not experienced in moving situations. The worst service I ever encountered in term of transparency and communication and of course price. They do not care about clients, it's just about tips and extra charges. Terrible. Not even one star. Zero.
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June 2021 by donna CY
If you are looking to make a move make sure you have cash on hand. This was not emphasized to then degree they needed to. Cash or postal money orders is rather specific and was not stressed enough. This created a hostage situation for my stuff on a Saturday where PObwere not available. Was given some BS about money orders from Walmart. Had to scrub through any and all cash I had and quite frankly?? Taking a payment from the same credit card I used to secure the move initially SHOULD HAVE BEEN SUFFICIENT.NOT PROFESSIONAL !Make sure you have all the dialogues. Don’t take reasonable honest behavior as a given.
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June 2021 by Alessandra V.
Awful service. They showed up at 10.20 to my house for two days in a row cause of the traffic, and then adding an hour for the trip. They gave me a quotation without bothering to come and see the location . So when they arrived at the flat the day of the moving they started add money and money upon the service. I ended up paying 3 times more the estimate. They were in rush and the situation was far from comfortable. And the end of the day they did not finish, and we had lots of stuffs left behind, but it was just a 3 bedroom flat , not even a big apartment. So they had to add another day. The transparency and the communication was terrible. And it was just about to add money and tips. From my house to the place I moved there are just 11 streets straight on an Avenue. Very simple. They took 45 minutes drive or more, and I know exactly it was impossible. When I told them that, they said it was about traffic. No way. And they wanted me to charge for it, but fortunately they didn't. It was all about tips and charging me more money for every single service. They promised me a " white gloves service". Please see in the photo and the condition of my mattress was full of black dirty marks. Good luck if you pick this company. The good thing was that the owner called me in the evening offering his apologies. But not some money back.
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June 2021 by Peter F
It was a total nightmare. The short summary is they massively over charged, demanded payment before unloading the truck- In cash without warning, they kept up charging for things that didn't need wrapping (a cat scratcher made of cardboard- $100). The things we paid to have wrapped that were important were broken by the movers. This was a really terrible and stressful experience. They seemed to have no idea how to move anything, flat screen TV's left balanced against walls on their screens. Mirrors shattered, my couch had a foot sized hole in the bottom of it, a framed picture printed on gallery aluminum was dented and scratched beyond repair. We lost glasses and bowls that were individually wrapped and in divided cardboard boxes with "fragile glass" written on the side. Wine that was marked as wine was balanced 3 boxes high on furniture legs (we managed to save them and put them in a car instead). The worst part was despite these 4 guys being paid by the hour they just kept complaining the whole time. Four big dudes show up are super aggressive from the start about the job being too big for them. My 115lb wife could carry every one of those boxes. It was a 4 story 1 bedroom walk up. We had every single item packed in boxes and no oversized furniture. They kept telling us it was a 9 hour job (We were quoted 4.5 hours) and before they would unload the truck they insisted I give them $1800, the original quote was for $750. They ended up finishing after just 5 hours and refused to give any of the money back. The management company would not take our calls on the day and would not return them after. If you want to have guys standing over you and your wife intimidating you, extorting you and breaking your stuff then this is the company for you. They were wiping their sweat with paper towels and toilet paper and dropping it on the floor for us to pick up after. They managed to take multiple breaks to have a s**** Every time we turned around they were sitting down or talking on their phones. They damaged our walls and our stuff. To top it all off when we were quoted the guys at Right Touch kept saying we would have nothing to worry about, they would disassemble and reassemble everything. These guys literally dumped everything in a pile on the floor in the lounge room and left, we had to beg them to carry the mattress up the stairs because I couldn't do that alone. We found some boxes left in the lobby of the new apartment after they left. We were being really nice to them because it was a move on a hot day with stairs, we bought them some water and Gatorade from the bodega and encouraged them to take breaks if they needed but that turned into a break every single time they moved something, even a box of pillows (I'm not kidding). Everything about this was terrible and the management literally wouldn't call us back to offer any explanation and to top it all off they showed up late and at the wrong address. At the end before they walked out they stood over us and made us sign a release saying nothing was broken and insisted that nothing was. As soon as they were out the door we started to find things scratched, smashed and damaged. Comparing this to the last move we did with the same stuff into the same apartment this was night and day. Double the price, so much damage and the attitude was terrible. I took pictures and shared them by email with management and they simply wont respond. We tried to call them during the move but instead they called the movers and told them we were complaining about them which just made it worse. Toni talks and talks when you are getting the quote, he'll tell you all sorts of stories about his dialysis and long term marriage and about what a great company this is but then will lie, not listen and refuse to talk to you. We were happy to pay and happy with the quote by the hour but I simply don't have any clup how this cost $1800 for just over 5 hours work with all those breaks and all that time spent arguing with us about how long it would take. I really ca
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June 2021 by Peter F.
It was a total nightmare. The short summary is they massively over charged, demanded payment before unloading the truck- In cash without warning, they kept up charging for things that didn't need wrapping (a cat scratcher made of cardboard- $100). The things we paid to have wrapped that were important were broken by the movers. This was a really terrible and stressful experience. They seemed to have no idea how to move anything, flat screen TV's left balanced against walls on their screens. Mirrors shattered, my couch had a foot sized hole in the bottom of it, a framed picture printed on gallery aluminum was dented and scratched beyond repair. We lost glasses and bowls that were individually wrapped and in divided cardboard boxes with "fragile glass" written on the side. Wine that was marked as wine was balanced 3 boxes high on furniture legs (we managed to save them and put them in a car instead). The worst part was despite these 4 guys being paid by the hour they just kept complaining the whole time. Four big dudes show up and one is super aggressive from the start about the job being too big for them. My 115lb wife could carry every one of those boxes. It was a 4 story 1 bedroom walk up. We had every single item packed in boxes and no oversized furniture. They kept telling us it was a 9 hour job (We were quoted 4.5 hours) and before they would unload the truck they insisted I give them $1800, the original quote was for $750. They ended up finishing after just 5 hours and refused to give any of the money back. The management company would not take our calls on the day and would not return them after. If you want to have guys standing over you and your wife intimidating you, extorting you and breaking your stuff then this is the company for you. They were wiping their sweat with paper towels and toilet paper and dropping it on the floor for us to pick up after. They managed to take multiple breaks to have a s**** Every time we turned around they were sitting down or talking on their phones. They damaged our walls and our stuff. To top it all off when we were quoted the guys at Right Touch kept saying we would have nothing to worry about, they would disassemble and reassemble everything. These guys literally dumped everything in a pile on the floor in the lounge room and left, we had to beg them to carry the mattress up the stairs because I couldn't do that alone. We found some boxes left in the lobby of the new apartment after they left. We were being really nice to them because it was a move on a hot day with stairs, we bought them some water and Gatorade from the bodega and encouraged them to take breaks if they needed but that turned into a break every single time they moved something, even a box of pillows (I'm not kidding). Everything about this was terrible and the management literally wouldn't call us back to offer any explanation and to top it all off they showed up late and at the wrong address. At the end before they walked out they stood over us and made us sign a release saying nothing was broken and insisted that nothing was. As soon as they were out the door we started to find things scratched, smashed and damaged. Comparing this to the last move we did with the same stuff into the same apartment this was night and day. Double the price, so much damage and the attitude was terrible. I took pictures and shared them by email with management and they simply wont respond. We tried to call them during the move but instead they called the movers and told them we were complaining about them which just made it worse. Toni talks and talks when you are getting the quote, he'll tell you all sorts of stories about his dialysis and long term marriage and about what a great company this is but then will lie, not listen and refuse to talk to you. We were happy to pay and happy with the quote by the hour but I simply don't have any clup how this cost $1800 for just over 5 hours work with all those breaks and all that time spent arguing with us about how long it would take. I re
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May 2021 by Alex Pederson
Would I recommend Right Tough Movers to a friend? Yes.Miles and Jada were helpful and clear with the quote, booking, and satisfying the building requirements for move in (the building was more demanding than any I have seen). They worked with me to find a time on very tight time frame and on a very busy moving day. Getting this completed with a reasonable quote was unexpected in a good way. The moving crew was punctual and finished the job under the time estimate. I was happy.Two things that will make your move easier:-Clarify payment method before your moving day. For my move they wanted cash paid to the moving crew the day of the move. Have the cash ready to reduce stress.-If you quote a move for just boxes, have all small items in medium to large boxes that can roll on dollys.
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May 2021 by Alex P.
Would I recommend Right Tough Movers to a friend? Yes. Miles and Jada were helpful and clear with the quote, booking, and satisfying the building requirements for move in (the building was more demanding than any I have seen). They worked with me to find a time on very tight time frame and on a very busy moving day. Getting this completed with a reasonable quote was unexpected in a good way. The moving crew was punctual and finished the job under the time estimate. I was happy.Two things that will make your move easier:-Clarify payment method before your moving day. For my move they wanted cash paid to the moving crew the day of the move. Have the cash ready to reduce stress.-If you quote a move for just boxes, have all small items in medium to large boxes that can roll on dollys.
