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May 2024 by Who
The people working there are fine but Rick is disrespectful and has an attitude. It's a shame that the customer service is this terrible because the atmosphere and facilities aren't.Editing to include more details: Right off the bat, Rick had a condescending demeanor. He kept going back on his words and making the process to enter the gym difficult by contradicting himself (saying that you need to show proof of living in queens, which I didn't have on me, and is ridiculous because I've never heard of a gym requiring that nor is it specified anywhere). He then proceeded to accuse me of having an attitude. I really hate leaving negative reviews and giving service workers a difficult time, but I absolutely hated my interactions with Rick --- I can't pinpoint an exact statement he said because I don't remember but he was just so condescending it made me feel like he had a superiority complex
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May 2024 by Harriet Webster
The maintenance of the gym is very clean and neat, The fitness classes are excellent, especially the Spin class with Lisa. Lisa is an excellent instructor.. Lisa has the passion and energy for what she does. . Lisa is very committed to what she does best, which is spin, total body and pilates. Push fitness have everything I need for a workout. On a scale of 1 to 10 I will rate Lisa classes a 10.
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April 2024 by Myung Moon
Push Fitness is the centerfold of trying to scam and push hidden fees onto you and your card. The manager is very shady and often tries to sweet talk his customers into signing up for memberships with hidden sign up fees and more. They wouldn’t let me cancel my membership while I was away at college and they ended up charging my card for 6 months. Absolutely comical. Do not go here it is way too expensive for such a horrible management.
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April 2024 by Ben khanali
Been going to push for over 8 years. A true jem in queens. Beatiful staff in and out. I simply can't live without them. This is a life changing establishment and i literally mean it. If you are serious to live a healthy life then you join PUSH
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March 2024 by D J
What a great place to work out. The fitness instructors and trainers are excellent. Not to mention the juice bar. They make great smoothies and more!
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March 2024 by Josh A
I love the gym, Ive been going here for a little under a year. The gym is always kept clean and on the rare occasion that a machine gets broken it’s repaired in like 1-2 days. Also, the smoothies are absolutely amazing, just a little expensive
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March 2024 by Timothy Beirne
Place is a scam. They will over charge you and lie. The gym itself is a 3/10. The management and sales department 0/10. The manager Nikki will give you the run around instead of actually helping you. Stay away!
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February 2024 by cassidy Herrera
Unfortunately, my experience with the gym's management has been highly disappointing. Despite promises of excellent customer service and a well-maintained facility, the reality fell far short. Nicki seemed disorganized and unresponsive to member concerns. She straight up will lie to your face about solving any bank issues. Overall, the lack of attention to detail and failure to prioritize member satisfaction reflect poorly on the management's ability to effectively run the gym. Also the disgusting attitude that she gives members will not make you want to come back. If you notice the reviews everyone points out the negative management. The owners need to hire new managers.
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February 2024 by Esmy
I love this gym. But management made it so difficult to stay. Specifically Nikki gave me such a hard time with every inquiry I had. Every month I had to keep calling my bank since I kept getting charged more than once and she kept confirming that it’s fixed but it wasn’t 6 months later still hqppening and not to even mention trying to cancel the membership a headache getting management to listen to you they will lie to your face that they have it under control and never even put in effort to fix it.
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February 2024 by illumely illumely
Rick Rick Rick - Worst Gym Manager I have ever seen...How do I even start? I have been coming to this gym for the last year and a half and Rick has been the worst to deal with as he works the night shift. There has been multiple nights where he runs down the stairs with his ipad in his hand telling me he saw me use those weights and I need to re-rack it. I re-rack any weights I ever use and tell him that I never used those weights. He threatens to show me video evidence off the ipad and when I asked to see it with him since I obviously never used the weights... he runs off and says he has evidence?? Another time as I was in the locker room changing, he runs into the locker room after I signed in and asks me to sign back in as that picture did not look like me when it clearly does... He mentioned a lot of people who "look like your kind" sneaks into the gym sometimes? I have been going here for over a year, signing in every time with him looking at me. After going back into the locker room, a few other Asians have said that Rick harassed them as well. I am not sure if he is racist, against Asians, or thinks he can pick on us but clearly there is something going on. I have spoken to 8 other regulars at the gym about him and they all have had horrible experiences with him. He even told me another time, if you plan on using that machine you better re-rack your weights before I even used or thought about using it. Honestly it's disgusting how he treats guests with his superiority complex. You are a gym manager Rick... please look in the mirror sometime.Other than that, the other employees are amazing! The cleaning crew keeps the gym spotless and is always wiping down the floors and machines non stop. They are the reason people are coming back to this gym.You look at almost every one star review here and you will see someone mention Rick. The only response will be "This will be addressed internally" but nothing ever happens. There needs to be a change.
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February 2024 by Y Iglesias
I've only been at the gym for about a week, and it's kind of surprising for me to be leaving negative feedback on staff behavior so soon. Whenever I've needed help, they seem to be deep in conversation, completely ignoring anyone waiting for assistance. I've had to approach an older guy twice about membership questions, and he's been pretty rude and unwelcoming, though I don't know his name yet. Even the other staff members I encountered just gave me a blank stare and ignored me.But putting the staff issues aside, the gym itself is great. It's clean, and the other members are friendly. There's no one breathing down your neck, and everyone puts their weights back where they belong. The workout section, in particular, is something I'm really happy about. This would be the only reason why I would continue to be a member at this gym.
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January 2024 by Louiza P.
The gym is clean enough and the classes are good, although most instructors are late. I like the decor (trees with no leaves on the walls and balls of lights), although It is wintery and I am not sure how I will feel in the Spring. Machines I have used work. The juice bar is good for those that want to use it. Parking can be found around the corner. The Q17 bus, which stops at the corner, operates often. There does not seem to be an accountable owner. They need some BASIC improvements that they have not put in since I told them about them weeks ago. These are: Fix the flush in the toilets in one women's bathroom. Most machines have no television, and the two that do have so many channels with many digits so you don't know what channel each one is, and you have to hunt for a basic ABC. I don't want to be on my cellular telephone each time I am on a machine, and I may want to catch the news or a basic program. It was nice to find Lavern & Shirley one day, though. The pay for personal trainers is the early 1990s rate for first-time trainers. I was told it is for those in their 20s. I don't like my age guessed, plus if I were 21, especially with a BA, I would not train for that amount. They will get new, hard rollers. The free weights in the aerobics room are old and cruddy. Any employee can go across the street to the hardware store to purchase hooks for two out of four of the women's bathroom stall doors that do not have them. They can purchase the stick-on ones. Putting a purse on a hook is better than putting it on the bathroom floor. A second leg extension machine would be great. The sauna needs to be bigger so more than one lady can lie down in it. This improvement would take a while.
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January 2024 by Jin
Unfortunately, sharing a negative review because of their billing/cancellation system. When requesting to cancel, we were told to print the form online and mail it out, and that in-person cancellations were not allowed. We acknowledged this fact and printed the form, filled it out and sent in our cancellation notice.We were informed that we would be charged the next month, which we also acknowledged.We sent this notice in during the third week of August 2023. We were charged September 2023, which was OK.October comes around and we are charged again.I call the fitness center and they then tell me we need to come in person to cancel instead of paper-form-mail? So you're telling me that I not only wasted time printing-mailing-stamping, but also spent another 2 months of membership whilst WAITING for my cancellation to happen.NOW, I have to go BACK in person, and possibly wait 2 more billing cycles to cancel? (In addition to the few months in between since Aug to now Jan 2024 that I was charged because I was out of the country.)I tried to file a charge back, unfortunately, I don't have "proof" of my cancellation mail that I sent back in August. It's funny how they are diligent to apprehend their losses when a chargeback was filed, yet they are incompetent and RADIO SILENT when a customer is trying to cancel.Did they receive my mail back in August? Did they see it and throw it away? Did they never receive it? Is it sitting on their desk collecting dust? Seriously, left the nastiest taste in my mouth when I think about how complicated they make things for a simple gym membership. I've had lesser costing gym memberships that made it much easier.Do not join this gym unless you enjoy being told different things and paying extra amounts due to their incompetence.
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January 2024 by Justin J.
Read the reviews before calling and was worried because there's a lot of reviews about bad customer service and rude staff. Decided to ignore it because I thought it was probably just unhappy customers taking it to social media for no reason and are over exaggerating. When I called a month ago or so to ask about joining the gym. The individual I spoke to was so monotoned, rude and tried to rush me off as quick as possible. I bartend on the weekends and deal with drunk/rude people all the time and I don't even talk to rude/drunk people the way they spoke to me when I just had questions about joining the gym. Didn't grab the individuals name and was hesitant about posting this review because it's a local gym but I couldn't forget about that experience so here is my post about my first experience with this gym. Turned me away from joining. I live less a 5 minute drive away so it's a shame. I'll be looking elsewhere. Maybe another Push Fitness location in queens.
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December 2023 by Mario Palisoc
That guy whose name I won't even mention, and who is a manager I was told, is not very welcoming, acting like he owns the gym and that his gym is so exclusive. I don't want to join a gym that is not very welcoming. He is snobbish, unfriendly, and like he's got no time for you and wants you to go away. Sorry, but there are a lot better gyms than your gym and don't act like your gym is the best.
