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March 2024 by Javi OsoMDG
Great service
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February 2024 by abbnelson
Deceptive Practices & Lousy Customer Service Are the NormI can't rate this location any lower than a 1*, because it's not an option, but I would if I could. I will NEVER use this store again for any T-Mobile needs. I went to purchase a new Iphone 15 and store didn't have the model I wanted in stock, so I had to wait a week. The following week, although they had the phone in stock, this new phone has a completely different charging system and required a whole new set-up with additional equipment (adapters) which they didn't have at all - I was directed to another store (Best Buy or Apple Store) to complete my purchase. I was offered a "free" Apple watch, but I had to pay taxes - so not really free, so I declined it. Additionally, it's apparent that the goal of the floor salespeople is ONLY on their commissions - because while I was having my phone transferring the sales person walked away to help another customer, rather than staying with me to ensure that I had everything I needed in one shot - I ended up making 2-3 separate purchases because she wasn't paying attention. I had a change of mind and went back to get the watch; however what was NEVER explained is that the "free" watch is only with a new phone line (which I didn't need). When I got to the store I had to wait almost 15 minutes before an employee recognized that there were people waiting & then there was no effort to get assistance on the floor (there were 2 visible employees working up front) and at least 3 in the back doing I don't know what - but there were at least 5 customers waiting for help. When I finally got assisted, there were no conversations about who the watch was for, there was going to be a delay because they didn't have the watch I wanted in stock, and there was never any mention that the "free" watch was a promotion with the addition of a new line. When I got home and realized the deception, T-Mobile was called and the entire order was canceled and yet T-mobile still mailed me the canceled item. As mentioned, I will never used this store again - ever. Save yourself the aggravation, take the extra 10 minutes to find another store; your sanity will thank you.
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February 2024 by Diederich Axlan
Highly Recommend this location and specially Astro for setting up my new account and explaining all the benefit included in the package and deals.
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February 2024 by Jasmine Ramos
A worker let me charge my phone when i was desperately in need of it. Thank you! Kindness and customer service is irreplaceable❤️
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December 2023 by Jose Matias
Staff and service was flawless best store out of every t-mobile store on the island
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November 2023 by katherine brandt
excellent service and knowledgeable Jason and his associates were very helpful
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November 2023 by P.B. Oggun (Per Aa Benu Oggun)
Great customer service, quality product, and affordable.
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October 2023 by David S
Will never return to this place. The customer service really needs some help at this store. I waited an 1hr to get an phone case which I never got after waiting for so long. The manager needs some management training. Get him out.
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October 2023 by Jesus Ramos
Very rude people and not going for mission from the attendant.I'm very slow process.
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September 2023 by Jay Schultz
Customer service? It doesnt exist and it doesnt matter at this location. The store manager is the most negative man I have ever seen, his bad attitude is easy to catch as soon as you look at him. He will always find the way to fight you and answer your questions in the rudest way possible. Hes not there to help, hes there to fight. Avoid this store! kudos to some of the girls who are really nice. I hope Tmobile corporate does something about this guy and save this store before he leads to closing it.
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September 2023 by Janna Rodriguez
Thank you Ferney for helping my mother with getting her new iPhone activated. We appreciate all your help. Great customer service ?
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July 2023 by Laura
Mayra is the Best! She is so patient and kind! Best customer service I’ve had at this location! She was fast and very helpful! Will be coming back and recommending this location thanks to her!
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July 2023 by Marc Besson
Javier, mobile expert assisted me completely and very professional and efficient
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May 2023 by Norman Walker
Staff was knowledgeable and experienced. Also very helpful and friendly.
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May 2023 by Stephanie Nimmons
They was cool.. Nassau is different. they didn't try to sell me the whole store. I think I left my selfie stick there though
