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August 2024 by Richard Middleton
In and out within fifteen minutes.
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August 2024 by Jill Bohm
Very courteous fast simple I would recommend it to anyone
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August 2024 by Reginald McCall
Go somewhere else! The manager, Sandra is extremely rude, unprofessional and unwilling to help. She refused to replace the dirty, unsafe car they rented us and refused to talk to me about it. When I attempted to speak to her she got in her car, put the window up, ignored me and tried to hit me with her car as she sped off. This establishment lacks customer service and common decency. Hertz should be ashamed and embarrassed. I will never return to Hertz. Don’t waste your time, money or energy with this place.
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August 2024 by Ashley McCall
Beware! Beware! Beware!
I wish I read the Yelp reviews prior to booking a reservation with this company. I wouldn't recommend anyone to use this car rental facility. I rented a car from this facility and returned it the next morning as it was unsafe. Expressed my concerns to management and they were unwilling to assist. Manager, Sandra Pacheco needs training in customer service and professionalism. She is extremely rude and not in the position to manage anyone! Empty alcohol bottles were found inside of the trunk of the car, the infotainment system of the car was frozen and the car was shaking uncontrollably when driving 55 MPH.
I can assure you I will not be renting anything from this company in the future and you shouldn't either.
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June 2024 by Monty Ghotra
Very bad staff and rude
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April 2024 by Mark
Very bad customer service, also no cars available even when you have a reservation
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March 2024 by M
Very bad customer service, also no cars available even when you have a reservation
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March 2024 by juan rodriguez
Store employees close shop early and do not answer the phone but then blame the customer for “not arriving on time”. Instance reported to corporate for failure to abide by corporate store hours policy.Today I called this location at 10am to inquire about a rental and an employee answered. Once given information I made a reservation for a 12pm pickup. I called the location again at 11:45am while en route to location as a courtesy to advise I would be arriving very close to closing time even though the rental was for 12pm. No one answered. I called repeatedly to inform them of my 12pm pick up. No answer. Arrived at location as stated on gps at 1159am. Doors were locked. Lights were off. A staff member came out the side door stating “they went home already, you are late”. It was obvious to my family and I that no one answered the phone because as the employee stated, they left already.It’s not justified to offer a 12pm pickup only to then close shop early without out a call to the customer to advise that a rental will no be honored and then blame the customer. This is poor customer service.
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March 2024 by Touchmy Pin
Rent here all the time, all the staff is very helpful.
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March 2024 by Philip Holder
Extremely rude staff, long wait, didn't have the car I reserved, car provided with less than 50% charge (EV), car was filthy (interior), charged battery charging fee upon return although returned at same level as provided. Gold presidents club member.
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October 2023 by Rita Gresham
Rented a car for work today. The men that work here are lovely and we're nothing but lovely finding me a car. They also handled some rude men also renting cars very well this morning. 10/10, will rent again.
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October 2023 by Glory Asuzu
Nobody picks up the phone for some reason. If God forbid something happens, you're alone
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September 2023 by Matt D.
Takes forever. Employees should at least say hello to you while they're helping other customers out. Felt as if I want even wanted in the store. After waiting about 2 hours past my pick up time, the car that I reserved online was no longer available but a similar car was made ready. Car smelt fresh and was in good condition. Wish employees would at least recognize new costumers coming in and come up with a way where they service the customers waiting for cars on reservation first. I must've waited over an hour and half to get a car I reserved for just to have no employee available to assist me. Had a reservation for 1pm didn't leave until 3pm and was late to a wedding. I've rented through hertz before why is there no mobile pick up? Tuoro is a better option. This employee was help
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September 2023 by Rahul Jain
The guys in there know their job and work quickly.
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September 2023 by paulo santos
Nice car but stunk of weed
