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August 2024 by Gregory Morris
Tracey was sooo helpful, thank you!
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August 2024 by Beazt Master Solomon labs
Poor service, never organized!, never a loaner car,
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August 2024 by Dominique Wilka
I’ve been coming here for 3 years and this place sucks. I never had issues at BMW Bayside or their service in great neck. Since I moved to Long Island I came here being that it was closer to me. My rep is always on vacation. The people who work on your car, never do a good job. The first time I came here was fine. The 2nd time they charged me twice because they didn’t do the job right on my tire. Said I had a nail but never proved it to me, then when I got home I was losing air, they said bring it back and I did and they said there was a crack in the boot. Why wouldn’t you figured that out in the first place. They apologized and gave me a discount for their mistake. Third time I go, they change my coolant hoses. Come home, coolant needs to be refilled. Ok I go buy some and leave a message for them to call me back cause no one is around as usual. I figured they would refill it and double check when they are done with the work. I need to fly out for two weeks and I can’t work on it and bring it back at that moment. Besides they never called me back. I come back, my rep is on vaca again and now 3 weeks. They want me to wait another 10 days. You touch my hoses and freeze out plugs and now messages are Popping up. I call for the 3rd time and I can’t even understand the person with the heavy accent. Never going here again, will drive an extra few miles back to great neck which I never had a problem with for over 9 years. They also left a small ding on my door because the workers there park so tight. I left a message about the ding they never called me back. Don’t come her stay away. They work like street mechanics. I wonder if they even giving the parts they said they replaced are even true or OEM parts. Who knows if they are used or from another car. I just don’t trust this place at all.
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August 2024 by Ed Wohlers
Great service great people
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August 2024 by Jose Grados
Very fine attention from Oscar, he gave me confidence and kindness.
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August 2024 by julian medina
The service it’s amazing
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July 2024 by Akeisha Hanif
This is the absolute worst service center I have ever experienced.
I took my car in Friday Morning for BMW to have the wheels change. I kept getting back and forth information that tires were ordered. I was told my car will be ready on Saturday, then they indicated my car will be ready on Monday. Now it’s Monday and the parts have not arrived.
Very very unprofessional! I’m so disappointed and frustrated! They didn’t offer or provide an option for a driver or an Uber since it’s a working day and I’m stuck without a car! I also have a family which I’m unable to take anywhere. Don’t let me begin with Loaners!
I have been calling to speak with a manager and it’s so difficult to speak with a manager.
I’m just very disappointed with BMW!
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July 2024 by Sara Iqbal
Very bad service when you buy car they very nice and said we will take care of your car but when you go to get service done never help so much attitude and rude customer service . not buy again
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July 2024 by Alex Howl
Horrible that they don't let you charge your EV here through Chargepointe. Take it off the map or let your neighbors use the charger as well. Incredibly ridiculous.
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July 2024 by Sara DeGennaro
Michael is incredible to work with. Took wonderful care of me at BMW. Is professional, efficient, and as always so helpful.A true asset to BMW of Freeport and BMW north america
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July 2024 by Kiaeem “The Greatest Kiaz” Thomas
Sooooo...driving NY streets, I went over a pot hole...massive coolant leak... I took my BMW to Jonathon Munoz from BMW of Freeport... Jonathon sent me the below text...
Good afternoon, the reason the coolant leaked out of the car was due to the oil filter housing. We also have faults in the system for the engine over heating and oil pressure faults.
Jonathon quoted me $5,100 to repair....I declined the repair, went to my mechanic and it cost me $0.00 to fix....a hose became dislodged...Shame on BMW of Freeport for the dishonest work...integrity was compromised from this location...this place is absolutely horrible...BMW of Freeport failed to protect our relationship...I will tell everyone of my experience....
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June 2024 by M Power.
Had an appointment but canceled due to the bad reviews. Pep keep saying if you bring your car hear they play around to break things on purpose.
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June 2024 by Antonio Quezada
I had the pleasure of being assisted by Joseph Pagan, my service advisor at BMW of Freeport. Joseph was incredibly helpful and courteous, going above and beyond to ensure my warranty needs were met promptly. His professionalism exemplifies the high standards BMW represents. Truly appreciate his efforts!
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May 2024 by Lloyd Malsin
Incredible service. Car was flat bedded Sunday night due to pothole damage and Monday morning my service advisor was on it. Beautiful new loaner and car done in 48 hours. First class by Oscar Reyes my service provider.
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May 2024 by Dr. Andrea Nottingham
I don't even know what to say. I brought in my car for a service that they couldn't complete or couldn't figure out. However the service behind my issues and the way they handled it was stellar. I kind of wish my car was fixed but whatever. Will I still go back? Sure. Customer service is everything to me.
