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February 2024 by stephen planty
Great place for flooring and friendly staff to help you!
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August 2023 by George Brunn
Ordered solar shades 4 weeks ago. $2K. Still waiting to hear from them. Pending installer. Initially service was great
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July 2023 by OCS Construction
This place is perfect if you’re trying to find great customer service a very friendly Alexandra help us out this past weekend very nice woman. Great place if you’re looking for different furniture than the box stores. I Love to support small businesses. -Ben
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July 2023 by LauraLee Ring
Excellent service. Anything you need help with they are there. So many different items available.
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May 2023 by Cj
Good people Great atmosphere.
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February 2023 by Michaela Kelley
Ordered a mattress and bed frame. Paid in full. When they called and said it was ready for pickup we were then told the frame we were getting is the floor model. We didn't ask for the floor model when placing our order. When my husband picked up the mattress and frame , he asked if could get a discount for being sold the floor model without our knowledge to which they replied that they don't do discounts on floor models and that we already paid for it. We did not pay for it knowing we were going to get a floor model that doesn't even come in in a box. My husband had to load it onto his truck in pieces - and then was handed a Ziploc bag of the hardware. It felt like we were buying a frame from a second hand market rather than a local furniture store. We will not be going back for our future furniture needs.
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June 2022 by Dena Ward
Great place, nice folks, good customer service.
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May 2022 by Douglas Milks
Went there to buy new carpet .Talked to Chris and he was very helpful.He came out and measured up the room then told us he would get back to us by the end of the week or beginning of next. 2 weeks later no call. Left him a message no call . Called 1 week later and talked to a lady and she said she give him the message .Still no call.Time to go somewhere else!
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November 2021 by Paul Kingsbury
Ray does a great job listening to what you are looking for and helping you find the best product for your application.
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August 2021 by Mara Zilkenat
Immaculate showroom, friendly and knowledgeable staff, top knotch all around. I highly recommend this local company.
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May 2021 by Rania Anderson
Very helpful service! Found the couches I wanted within 15 minutes of being there. Reasonably priced for brand new furniture compared to other stores.
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January 2021 by David Granata
My parents ordered a couch and glider chair in late August, gave them the money (paid in full) and have not received the couch. They were told maybe February or March. When my father asked to be compensated for his troubles they told him no that he received a VA discount and that would suffice. He was getting that anyway!! Meanwhile they have not had a couch for several months. They are sitting on lawn chairs made of plastic This is completely unacceptable! My family has shopped there for years and to be treated like this, especially when they took their money!! Be aware of this horrible experience and go to a larger store in Jamestown, or Buffalo and get treated better!
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October 2020 by Liz Stelmack
Todd, Donna and Ray are wonderful to work with! Everyone is incredibly knowledgeable on products and wonderful at helping you determine the best fit for your needs. We have bought multiple items from Puccis and each time we did, someone took the time to talk with us to make sure our purchase made sense for our needs and our budget.They are patient, not pushy. They're completely open and honest about delivery and order fulfillment time frames and do their best to make sure you are completely satisfied with your purchase before the transaction is complete. I highly recommend visiting Pucci's FIRST before going anyplace else.
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June 2020 by Sarah Cicconetti
I bought my bedroom set from Pucci's years ago and have no complaints about that but my mom has had nothing but issues with this place now for years. She had them carpet her living room and the fibers in her carpet keep coming out. The store did deal with the carpet... at first but eventually blamed her dog (who has now been gone for years and the fibers are still coming out). Recently, she bought an adjustable bed because she has spine issues and her doctor told her to buy an adjustable bed. We were at the store for hours and they had no one there that was really knowledgeable. After being there for hours, she was explicitly told that if she bought the mid-range model and the mattress, it would work for her needs. We discussed at length the thickness of the mattress with the adjustable frame. Over 2,000 dollars later, and a few more weeks for delivery, the bed wasn't right from the start. She tried to get the delivery people to just take it, but they refused and told her that she had to call the store. When she called, no one there could or would help her. She was told to call back the next day. So she did. The owner herself told her, "Well, it's your bed now so it's your problem" when it was clearly not what she had very clearly told them that she needed. Extremely rude- they really don't seem to care about their customers!
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March 2020 by Jeff Sternisha
Nice and helpful people
