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December 2023 by Billy Boy
Worst location ever been to.. Usps should be renew or shutdown...0% professional 0% work ethics, 0% respect.....burden at tax payers n economy. Getting paid for nothing....
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December 2023 by Alexander Rothschild
Makes me nostalgic ? I remember receiving and sending love letters and card's from grandma ????
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December 2023 by raj a.
I was receiving a package as a gift for someone and was requesting that it be held at the facility so I can pick it up myself, which is not a very difficult request. I was met with the most rude lady that said she can hold it but would be forced to deliver since she doesn't "believe" that I'm the actual person receiving the package. I called back the next day to someone slightly more helpful (or so I thought) who said he would hold the package and I would've able to have it delivered on a set day. As I called back a third time because my package for some reason was NOT sent to me I was told they "don't know where it is. I was forced to call back once again only to find out that they have shipped it back to the sender. Now I have to reach out to the sender and request another delivery which will make it so I don't have the package in time to give as a gift. this place fricking sucks and best of luck to anyone who's package UNFORTUNATELY lands here.
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October 2023 by Jeff F.
This place is awful. There's never anyone at the window and there is always a line. It's dirty and the workers seem like they are miserable working here. I hate coming here. The postmaster should do something about it.
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September 2023 by wang joann
poorly service. I made an order online for pickup an mail from their office. The lady said she didn't know the service. I can't make an order online and go there for pickup. It's insane. If you can't do that , you should not provide the service online. I paid more money for pickup safety not for your yelling.
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August 2023 by Robert Maggi
Do not use this post office for advertising direct mailing. Spent $2000 in ads and postage. No ads were delivered or they sit sitting in the back. Go to Floral Park or NHP post office. They have staff that actually do their job. US Post Master General should send an auditor to this PO. Unbelievable.
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June 2023 by Jillian Romanger
Worst post office ever! I had a 2:30-3:00 appointment and arrived at 2:40pm and they refused to take me. The lady in front of me said they were running a half hour behind and she had to wait over a half hour for her appointment. I said to the lady working behind the counter that if I got her at 2:30 I would have had to wait over a half hour any way so I don't understand why me being 10 minutes late even matters. The whole line of people there agreed it made no sense! I had everything ready for my children's passports because that was all I was doing was two child passports. It would have taken her all of 5 minutes to do it but she was too lazy to. I cannot believe as a Franklin Square resident that they would be so rude. Passport appointments are not easy to get especially with children in school. My daughters bus was late otherwise I would have been there on time but would have just had to wait anyway! Apparently the post office can be late with apppointments but their paying customers cannot. Just ridiculous!
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June 2023 by Jillian R.
Worst post office ever! I had a 2:30-3:00 appointment and arrived at 2:40pm and they refused to take me. The lady in front of me said they were running a half hour behind and she had to wait over a half hour for her appointment. I said to the lady working behind the counter that if I got her at 2:30 I would have had to wait over a half hour any way so I don't understand why me being 10 minutes late even matters. The whole line of people there agreed it made no sense! I had everything ready for my children's passports because that was all I was doing was two child passports. It would have taken her all of 5 minutes to do it but she was too lazy to. I cannot believe as a Franklin Square resident that they would be so rude. Passport appointments are not easy to get especially with children in school. My daughters bus was late otherwise I would have been there on time but would have just had to wait anyway! Apparently the post office can be late with apppointments but their paying customers cannot. Just ridiculous!
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February 2023 by Karrussell T
This post office was easy to find and access. Parking was not a problem.
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November 2022 by Peter Oissar
Great service, normally fast. Parking avaelible off of Jefferson. Dropbox available in lobby. Establishment is kept clean always.
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September 2022 by Daniel C.
One of the worst businesses I've ever had to deal with. One of the workers Chris is constantly miserable and does is job dragging his/her feet. I always try to avoid him and it's clear other due too! The manager Silvia I think is her name took my information down and told me she'd contact me in 2 days about a package that they lost over a month ago. I've sent the same package to the same address many times before and never had an issue. The one time I do it with Chris my package gets lost and it's worth a 400 dollar return if on time. Really sad how some people choose to behave at work.
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August 2022 by Larry C
Window clerks are friendly and professional. Sadly, mail delivery in Franklin Square is terrible. Supervisors are unable or unwilling to see that mail is delivered in a timely manner. Late mail, missing mail, etc.
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July 2022 by A F
Customer service is terrible people are so rude they think they Gods! Came to renew passport they talk to you like a prisoner. Shame on you and management I would fire all of them and get new staff they got to comfortable
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May 2022 by Christian Fonseca
Lisa is amazing.. came here on 2 separate occasions to renew my passport and then my wife a few weeks later..Lisa is super patient and made sure we filled everything out properly..such a pleasant experience..highly recommend you come here for your passport needs
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March 2022 by MALIHA C
We had 3 passport appointment for our 3 kids, the post office was very busy, the staff were trying to do their best. We were helped by an amazing lady named Julie, she made this stressful and busy atmosphere into smiles and easy for everyone. She made everything very clear and keep us updated with information and advice throughout our appointment. Thank you Julie for making it easy for us! We also appreciate all the staff members and the supervisor for the hardwork they do!