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May 2024 by Millie Obando
The poor gym, it needs lots of cleaning and maintenance. If it just had round the clock cleaning, that would help a lot.
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May 2024 by Vikas Sabu
Noo good gym
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May 2024 by Kimberny A. Belle.
In that place they only stole my money, overcharged me three times in one month and never gave me my money back.
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April 2024 by Gabriella M. Pedone
If I could give a zero, I would. Bathrooms are distgusting. You probably have 5 tredmills to choose from out of the 15. Saturday you close at 7? Sundays at 3? You are competing with gyms that are open way longer than this one, nonetheless 24 hours, and you can't even extend the hours? I am not insisting on a 24 hour gym, even though it was pre-covid, but at least extend your weekend hours. This is not a gym in my eyes. Terrible.
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March 2024 by Treavor Rattansingh
Place has become poorly maintained with most treadmills inoperable and tv monitors that are dust collectors. Men's room has one clogged sink...you told me 2 months ago that you were correcting these problems... WELL that never happened, the place is worse!!UPDATE!!!! Glad to know someone read this review and has done a lot in 2 weeks. The men's room faucet now works and several new treadmills has been implemented. Thank you management, you members appreciate it. 3/23
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March 2024 by Gavin R.
This place used to be pretty spot-on.... Not a ton of idiots camping out on machinery, also not a lot of young punk high school kids that don't know what the hell they're doing... Usually a fair amount of juice heads and people pretty serious about working out, especially in the lower level... My kind of place. Go there, get your workout done and go home.... This is not a social club. Unfortunately these days they have one TV channel which was NASCAR and the rest is all static... Probably 25% of the equipment doesn't work correctly and they have limited attachments for any of the cable machines... For the price, it's certainly not worth it... I would go somewhere else, but this place is just so close they make it impossible for me to do so.
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February 2024 by Iftikhar C.
these people are cheaters , will say its promotion , and without leting you know hiddenly sign up for 6 months , and send you collloection letters, when you go to reception every time a persomn will change i am filing complian to the county and bbb fraud fraud 0
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January 2024 by Duglas Velasquez
They said 20 dollars a month I signed up 3 months ago and I have 200 in debt they’re adding bogus charges to my account don’t come here
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January 2024 by Treavor R.
this place has been ignored by mangt. Poor lighting, bathroom that does not work, broken exercise machines, on and on and on
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November 2023 by Kristine Recine
Avoid and do not do business with!! been trying over two months to cancel membership. Walked in to sign up, I was told to put it in writing send certified. Did this, still have reoccurring charge on my credit card. Charges are being disputed people at the synergy desk are useless robots repeating same cancelation process. Westpark fitness inc Corp. who apparently is the holding people for this gym no address no phone number.., now involving an attorney, launching an investigation and have contacted the Better Business Bureau! very bad business for the community.ADDENDUM TO YOUR RESPONSE:Attempts to meet management resulted in unreturned phone calls.You sent a stereotypical response that you have sent to all the other bad reviews and all the other complaints about hard-working people trying to get their moneys back for canceled membership. I am very well aware of the contract I signed and have complied with everyone of your cancellation policies you have still unsuccessfully responded and or canceled membership. You can now deal with my attorney and the Better Business Bureau.
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November 2023 by Cody Watson
Prejudice area, but decent equipment. And far better than valencia fitness in elmont at least this place has a real locker room. Leg presses and bench presses are down stairs spaced well enough to have personal space. If your in the area take the 5 min drive to this spot and not smelly unvented and cramped Valencia ran an operated by a racist Italian. From where? howard beach of course.
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October 2023 by Kristine R.
Been trying to cancel my membership for over three months now. Put it in writing as requested. Still continue to charge my credit card. Useless dummies at the gym on the phone. Not even a phone number for West Park fitness which claims to be the owner of the gym. Now involving involving an attorney and launching an Investigation, very bad business for our community
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October 2023 by Jonathan Andrade
Equipments always broken. Same setup an equipment from last 15 years. Avoid this gym at all costs go the extra ten minutes go to ufc or la fitness. Moldy hvac equipment, leaking ceilings, poor lighting. 2/10
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October 2023 by Maria S
DON’T JOIN THIS GYM. Save yourself a whole lot of needless stress and aggravation. I joined this gym about 7 years ago found myself going maybe 5 times. After years of paying and not using the facility I went in person to cancel as that is how I signed up. I was told that the request had to be mailed in, I was not advised of the cancellation process when I signed up. At some point my credit card had to be replaced and months later I received a call saying that I owed money and that the account was still open, they claim they never received the letter. So I paid my account to make it current. I sent a second letter requesting cancellation. Fast forward to the present my cancellation request was never processed I once again have a balance this time it went to collections I received no correspondence advising me of the account being in collections. I only found out about this by reviewing my credit report which is insane. This company’s policies are deceptive they purposefully and willfully make the cancellation process long and difficult so that they can continue to collect money from their clients. I am a full time working mom of four that’s doesn’t have the time and mind to keep checking if the gym I never barely used had the courtesy of honoring my cancellation request. This is not the first gym membership I had to cancel my previous gym that was just to far to travel gave me now issues. I called they canceled over the phone and advised me that it takes a month so I would be billed one more time which was not a problem to me. But with SYNERGY it took me 3 YEAR to cancel and it’s only now cancelled because it went into collections… it’s a sad pathetic company. And now Im stuck with my first and only stain on my credit due to their shady deceptive practices.
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October 2023 by Christiane Carqueno
Good equipment, but I hope you never need to cancel your membership because that's when your nightmare will begin. they do EVERYTHING to make it difficult to cancel. They require you to send a registered letter by post and you still have to wait another 30 days for full cancellation and in the meantime you continue paying. in addition to saying that he did not receive the registered letter. I had to send 2 registered letters requesting cancellation and during this period of 3 months they charged me the monthly fee, not to mention that when registering they did not warn that there would be a fee of 50 dollars after 3 months. In short, I went to this gym for 2 days and I have to pay 4 months of membership on top of this $50 fee. But your nightmare isn't over yet, send your name to a collections company that treats you with so much contempt and makes several threats. If you don't lose weight from running, expect that you will lose weight from stress.
