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July 2024 by Kathleen Florio
I went to the store yesterday and purchased metro T-Mobile Internet and then I went back today and purchased two phones. Jass was the representative that took care of me. I normally don’t even write a review, but this man was absolutely wonderful!! He very knowledgeable, articulate, covered all areas of the phone
and listened to my concerns and my questions and was extremely respectful and kind, something you do not see in any of the people today! He definitely is an outstanding employee and if you feel the need to contact me, please do so as there is so many more things I can say about this very educated, bright gentleman. I was very happy and will definitely tell all my friends to utilize the metro store on Hempstead Avenue in Franklin Square!
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July 2024 by jojo dzi
I went to Metro PCS at 972 Hempstead Turnpike in Franklin Square. Jass was the rep who was addressing my concerns about an older Samsung which wasn't ringing all the time and the calls were dropping. I finally decided to get an iPhone to make it easier on my family & friends who were chiding me about all they could not send me and share. Jass was very knowledgeable, professional, polite and helpful. I hated switching from Samsung which I was used to, but Jass made everything easier and spent a lot of time transferring the files for me and setting it up. I am still learning to use it, but he was excellent helping me out. I recommend him.
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July 2024 by Anna Garvin
Wonderful, personable service been a customer for many years.
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May 2024 by Maria M
When my husband needed a new phone, we headed to the metro T-Mobile in Franklin Square. The Oceanside store is closer for us but I like the customer service in Franklin Square. Jass was a great help in answering all our questions. He followed up with us to make sure that the phone was up and running. Very important for people who are not so savy. I would highly recommend the 972 Hempstead Turnpike location.
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April 2024 by Tara K
Jass was a very nice and professional man. He really helped me with purchasing a new phone
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April 2024 by Christopher ramos
Very Kind workers especially Jass
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December 2023 by Pamela C
Amazing Customer Service! Jass was extremely knowledgeable & so helpful. He was attentive to my specific needs. I am so happy with my new phone!!!
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September 2023 by A.B.
Be careful with these guys at this location. They come off as if they do know what they are talking about on the phones & service. I'll give them that. Just DO NOT be distracted by that, because as a existing customer they will side track you into not honoring an "existing customer" discount....which you deserve. The prices you see on display - that is what they will charge you. If they do not honor you as an existing customer, then try a different Metro store.
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September 2023 by Cat. Bee 88
Be careful with these guys at this location. They come off as if they do know what they are talking about on the phones & service. I'll give them that. Just DO NOT be distracted by that, because as a existing customer they will side track you into not honoring an "existing customer" discount....which you deserve. The prices you see on display - that is what they will charge you. If they do not honor you as an existing customer, then try a different Metro store.
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August 2023 by Jonathan Roaring
Very helpful and informative
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August 2023 by Alfredo M
Jazz is a very nice and kind person very helpful and under new management, I recommend this place
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August 2023 by Bingpro40. Music Prod
Nice place. Great services.
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August 2023 by Jeh
I've been using Metro for a long time and I always have no problems with this branch because the workers are very nice. One worker named Jass is very kind & respectful & very patient. When I had a question, he answers very professionally.
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July 2023 by Jose R.
store is under new management. providing top notch customer service with great deals on phones, tablets and home interne.
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July 2023 by Elvin M.
I recently purchased a new phone here there was very good customer service along with the process being done very quickly done was told aswell that the store is under new management
